Green Shield Canada

Green Shield Canada

Green Shield Canada (GSC) has been Canada’s only nation-wide not-for-profit specialist in providing health and dental benefits since 1957.

Green Shield Canada
Founded 1957
Headquarters Windsor, Ontario
Employees 501-1000
Canadian Mkt. Share 1.04% (2019)
Products* Health & Dental Insurance
Provinces Licensed AB, BC, MB, NB, NL, NWT, NS, NU, ON, PEI, QC, SK, YT
*Insurance coverage and availability may vary by province. Speak with your broker for details.

Company Overview

GSC provides Canadians with supplemental health and dental coverage at affordable rates through a variety of different plans. They focus on friendly, fast service, as well as information and tools to help their clients understand their coverage.

Canadians choose GSC because of their extensive benefits packages and the advantages of trusting a not-for-profit provider for additional medical and dental coverage, such as:

  • Medical & Dental coverage options through eleven different packages
  • Customer-first product design, service, and business structure
  • Easy to access information, tools, and claims filing through an online portal, mobile app, or through live support

GSC has established itself as a provider of client-friendly coverage and rates that reflect its goal to protect Canadians and respect their finances. Its different coverage plans are each designed with your potential needs in mind, and paying GSC premiums may qualify for a tax credit or tax exemption.


Green Shield Canada Advantages

Green Shield’s greatest advantage is also central to its history and a guiding force in its mission as a not-for-profit organization. GSC is built on the belief that Canadians should never have to choose to forgo needed healthcare, medicine, or dental work because they cannot afford the cost. Its various coverage packages allow you as a customer to find the policy that works best for you. GSC aims to provide you with everything you need, to understand your policy as well as to take care of your own health and wellness.

  • A wide selection of coverage packages: Green Shield Canada offers a variety of packages, all of which include vision care, emergency medical travel expenses, registered specialists and therapists, and 24/7 toll-free legal advice on your coverage and health options.
  • Multichannel support: 24 hr live assistance as well as a mobile app for access to your benefits. The GSC on the Go® mobile app allows you file claims, keep up to date on your coverage, and make full use of your benefits as you see fit.
  • An Online health management portal: GSC’s Change4Life™ rewards-based health management program offers web-based health tracking tools and resources that help to track your health choices. Points for healthy living decisions can be redeemed to enter draws and for gift cards.
  • Deductible Premiums: If you’re a small business-owner, a contractor, or a freelancer then your premiums may be tax-deductible.

Green Shield Canada Insurance Products

GSC offers two distinct benefit package types, ZONE and LINK, each with a variety of different coverage options, through their SureHealth™ plans. They also offer GSC Health Assist™ plans that are provided through an advisor, and Prism plans offered in partnership with Special Benefits Insurance Services to bridge any gaps in your existing coverage and ensure you are protected for any health or dental expense.

GSC SureHealth™ ZONE – Health & Dental Coverage

GSC offers four unique SureHealth ZONE plans intended for small business owners, contractors, freelancers, seasonal and other independent workers so that your provincial healthcare coverage is supplemented in case of any unexpected, often expensive healthcare or dental costs that are not included.

  • Choose from 7 different ZONE plans to find the package of benefits that suits you
  • All include vision care, extensive specialist and therapist coverage, emergency travel coverage, and lifetime coverage
  • Bundled benefit selection to find the additional coverage options you want like prescription drug coverage or dental care
  • Guaranteed acceptance on some bundles available, no medical questionnaires or background needed
  • Free access to CChange4Life™

GSC’s SureHealth LINK plans are intended for clients who are coming off of an existing group benefits plan, such as retirement, loss of employment, or new employment without coverage. LINK has the guaranteed health coverage you need in case of any medical or dental emergency, with all the benefits that make GSC’s plans a good choice.

  • All LINK plans include guaranteed acceptance for anyone coming off of group employee benefits
  • Coverage for any and all pre-existing conditions
  • Semi or fully private accommodations should you need a hospital stay
  • All include vision care, extensive specialist and therapist coverage, emergency travel coverage, and lifetime coverage
  • Free access to Change4Life™

  • Options to include dental coverage with several plans

GSC Health Assist Plans™

The GSC Health Assist program puts customers in contact with a Green Shield advisor who can help you build a plan with the great coverage options you need

  • Contact an advisor with your personal needs
  • Find specific coverage suitable to you and your situation
  • Fast, efficient response from helpful experts
  • Perks and benefits of being a GSC customer with a custom-fitted coverage plan
Get a Quote Now

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Green Shield Canada
Head Office:
8677 Anchor Drive, P.O Box 1606, Windsor, ON N9A 6W1, Canada
Claims & Customer Service: 1-888-711-1119

Green Shield Canada Reviews

Rated 1.5 stars
1.5 / 5 (38)

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Lynne
Rating: 1
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on 2021-01-08 12:26:13

I thought blue cross was bad, but this company makes them look good.
Very poor coverage, high deductible,so it really isn't worth buying the
extended medical.Communication isn't with a person.
They spend lots on false advertising.



Ilene
Rating: 1
1 /5 stars

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on 2020-12-01 14:21:19

If I could leave this provider 0 stars, I would. Doesn't matter, though. It is the one chosen by my workplace. I go to the dentist once a year for a cleaning, and still have to pay out of pocket.



KC LEE
Rating: 1
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Do not juin their plan

on 2020-11-23 02:08:10

THIS COMPANY IS VERY BAD AND CHEAP. THEY ARE TRYING TO DO THE BEST "DO NOT PAY".

I HAVE TAKEN HYDROCHLOROQUINE FOR 2 YEARS.ONLY THE FIRST YEAR THEY PAID ME. AFTER THE SECOND YEAR I HAVE TO CHECK MY ACCOUNT EVERY TIMES BECAUSE THEY DO NOT WANT TO PAY. I HAVE TO E-MAIL/DEAL WITH THEM EVERY TIMES.



Xavier
Rating: 1
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Let's charge premiums and not start coverage

on 2020-11-17 14:39:03

Easy application process or so I thought. I received the welcome kit and related benefit cards, "Present to your healthcare provider" they say. I had already paid for first monthly premium beginning of November and being self employed decided to catch up on some needed vision and dental care out of pocket. Signed up online to file claim, sorry your benefits don't start until the first of December. Went back through my welcome kit and on the last page of numerous pages, one with many different sentences in bold is a fine print sentence listing the above. Way to be completely underhanded and more, in this environment. I've tried to call three times to come to an arrangement and left voicemails, no response the first two times. Incredible.



George McDade
Rating: 1
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Rip off

on 2020-10-20 18:26:19

What a waste of money, I've paid $1500 this year and got nothing from it.



UNHAPPY
Rating: 1
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Poor Coverage

on 2020-09-16 15:36:44

I submitted a claim for tensor wraps. GSC requested a prescription. I provided a prescription from my doctor (who charged me for that). Then GSC said the wraps were not covered. If they weren't going to be covered, they shouldn't have asked me to provide a prescription. I wore them before they told me they weren't going to pay for them. I also had issues with some dental coverage and hearing aid coverage. We had better coverage and no problems with Great West Life. They offer counselling for stress (the main stress in my life was from dealing with GreenShield!!!) and they probably don't reimburse people for the cost of counselling.



Devin Moore
Rating: 1
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on 2020-09-12 13:45:23

My partner and I took out health insurance. We cancelled the insurance within the 1st month due to economic reasons. We had to pay 1st and last month of the premium which means August 2020 and July 2021. Unfortunately all cancelations have to be a written request. Since an email address and fax number are not provided that means via mail which in the techno day and age snail mail should be the last option given the letter mailed on August 17 was not received in their off until August 24th. This means it took 6 days for a letter mailed in Halifax Nova Scotia to reach their offices in Ontario. As they did not want to recognize the postmarked letter of August 24th they will not issue a refund no exceptions. This matter was brought to the BBB and was closed without resolution. What they did was allow coverage to extend to September 2020 to cover all funds paid which did not benefit either my partner or myself but they cancelled the policy on August 24th. So why would they do an extra month on a cancelled policy. The only reasonable response to this is that they did not want to return the last month premium which was for July 2021 not September 2020. So I would not recommend GreenShield Canada. Also there are quite a few health professionals that will not direct bill with GreenShield as well. We will be going to either Blue Cross or Manulife for our health insurance needs.



George O
Rating: 1
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Change The Bleeding TV Ad

on 2020-05-19 12:20:55

The only thing I know about SureHealth is that the TV ad almost has me ready to throw a shoe at the TV screen! It's seemingly on EVERYWHERE and umpteen times a day. All I do now now when I see that face pop up is change the channel.



Rj
Rating: 1
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Horrible Insurance Company!

on 2020-05-18 05:59:17

They denied my claim the reason is the service not eligible during Covid-19 pandemic. I reviewed my policy and I'm eligible for my foot orthotics, custom-made, I paid 430 for my insole (foot orthotic) last March 20, 2020. The clinic didn't give me the receipt because I need to pay it first, then they said I will get all the receipt and documents when the insole is ready. After 2 weeks the clinic called me and they told me to send all the documents to greenshield by mail after a week I called the greenshield to verify if they got my documents but they said they haven't receive it yet, after a week I checked if they already process my claim but still not receive. What I did is I submitted through online, after a week they told me my claim is denied because the service is not eligible during Covid-19 pandemic. I don't know what to do right now If I'm still gonna submit those documents again after pandemic or maybe they're not gonna approve it anymore. So sad and disappointed.



Peter
Rating: 1
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AWFUL one way payment towards the premium to them only

on 2020-05-14 11:27:38

I am diabetics for 15 years through 5 jobs and 8 insurance companies, never had issues strips and medications. till my company moved to GSC and the first time in my life a pharmacist says me it is denied to have my strips and insulin issued !!! i spoke to them who asked for physician letter to them saying i REALLY need it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! so the prescription photo was not enough for them !!!!!!!!!!!!!! toke me 3 months to get my specialist appointment and 50$ to have the letter from him then guess what WTF ! after 3 weeks the mailed me saying their drugs specialist disapproved the request !!!!!!!!!!!!!!!!!!!!!!!! i believe the HR in my company had money under table to hire them !



Bruce Rigdon
Rating: 1
1 /5 stars

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Worst company terminates coverage because of Covid 19

on 2020-04-06 01:32:06

Company cancelled group coverage because we were laid off due to Covid 19. This pandemic is not the fault of employees yet Green Shield terminates coverage with no notice and no communications provided to plan holders to inform them of situation or other solutions to help plan members remain covered. Worst customer service ever.The Federal Govt. should fine them for doing this to individuals just so they can retain profits. I would have left no stars if it was possible.



Julie
Rating: 1
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The worst

on 2020-03-26 09:38:51

I have to deal with Greenshield as the provider of
My group benefits through work. I have literally every claim denied or ‘ adjusted’ in their favour despite what my benefits package outlines. When I asked what would be my next recourse
Complaint I was advised that would be to question my dentist about the quality of his work. I will
Be following through with the insurance industry ombudsman. Terrible attitude , do not follow the policy coverage and overall unpleasant. I will give them high marks as to processing a claim as they take literally lightening speed to deny claims. I too find their website bizarre with pictures of employees dressed like boxers or a fairy I think one time. Clearly insurance is a joke. There tag line is ‘ a different kind of company’ can’t argue
With that either as this is the worst I have ever
Experienced.



Nate
Rating: 1
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Absolute garbage for diabetics.

on 2020-01-09 15:44:58

Out of the 600 dollars every couple months I have to pay they cover 200...so wow, one third of the supplies I require to live everyday with and they refuse to cover the rest....b.s not for profit yet what I need would save them money in the long run sensors over strips but they refuse to cover sensors which are more cost effective for everyone than test strips, makes no sense at all.



HF
Rating: 1
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I wish I can give zero star or negative stars.

on 2019-12-06 21:36:09

Green Shield will always, in their own words, "play by the rule". In reality, you will need to jump through hops after hops to overcome bureaucratic road blocks, and at the end you may still not get the claim. They make things so difficult to discourage claims. I made five drug claims in 2019 so far; 4 got declined by Green Shield. Luckily my spouse benefit plan covers me for 80%.

If you don't believe me, ask your service provider (like your pharmacist about Green Shield. Everyone knows that they are difficult to work with. You will need to fill in forms and follow procedures to the dot in order to get something back. Good luck if you are using them for co-pay.

Green Shield is horrible. Period.



Elena
Rating: 1
1 /5 stars

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Stay away from this company please

on 2019-11-28 18:10:21

This is the WORST possible insurance company I have ever had. They treat customers with absolutely no respect. Unfortunately, I have no choice -- it is a group plan. I would never buy their services and I hope this company will go bankrupt one day. I see half star reviews here. I would I open their website today and there was a picture of their Staff member Karen. "Meet our Karen" the site said. Karen was wearing suit and boxer gloves and was in the position of attacking who ever looked at this picture. It is ridiculous and very thoughtful but this is exactly how GreenShield treats their customers. With the FISTS! I wish I could attach that screenshot here.



JOSEPH
Rating: 1
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CANADIEN OR IMMIGRANTS RUN DONT EVEN WAST YOUR TIME WITH THAT MONEY GRABER

on 2019-11-20 14:55:08

YOU HAVE TO BEG FOR A DOCTOR TO GIVE YOU A PRESCRIPTION FOR A MASSAGE THEN YOU WILL BE ABLE. TO GET REFUN AS IF THE DOCTOR KNOW YOUR BETTER THAN YOU .(WHAT A JOKE ) DENTAL, GLASS EVERY COVERAGE SUK NOT RECOMENDED COMPANY



Karen Abbott
Rating: 1
1 /5 stars

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The worst website for claims.

on 2019-10-18 10:46:28

The worst website for claims. I have to enter all of the details, print and mail..... How ridiculous! The website says it can be done electronically. Doesn't work. I fill out the form, save it and when I open it, the form is empty. Only 4 items per form. An incredible waste of time.
I would rate it a .5, not even a 1.



C MacCuspic
Rating: 1
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DO NOT USE GREENSHIELD

on 2019-10-17 18:44:09

We have Greenshield through work, and they are the worst company to deal with!

If I could give them a negative star, I would.

From health to dental they are garbage.



Robert Muir
Rating: 1
1 /5 stars

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Greenshield Canada absolutely terrible

on 2019-07-20 14:16:33

I had active coverage, not only did they totally screw me and my partner out of my prescription glasses benefits, they screwed us out of orthotics coverage, and now today, I got screwed out of massages as well. Zero stars. Next time I work CLAC I'm not filling out any benefits forms, better off with none.



Lisa
Rating: 1
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Worst Customer Service!!

on 2019-04-26 16:31:37

Disabled my account stating that I did not submit a receipt to prove a claim. When I told them that I never received any notification that I needed to submit a receipt they blamed me for the error and insisted that I would have gotten several notifications. When I sent a screen shot of my account that clearly stated “Good News. You have no claims requiring additional information” they reactivated my account and threatened me that if this were to happen again my account would be permanently disabled. There was zero apology or responsibility taken on their part for their error and they continued to behave as if I was at fault for their error. Very poor customer service and no follow up on their part I had to call twice before anyone could help me. Zero accountability on their part for their error.



T Trang
Rating: 1
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Worst Insurance in Canada

on 2019-04-12 07:07:09

This is by far the worst insurance I have had comparing with Sun Life and Great West Life. Support claim online for drugs very poorly design. It takes a lot of time consuming to claim meds if this insurance is not your primary insurance or for your partner using it. They ignore what you marked on claims (e.g: if you marked NO on other insurance. They still ignore it and not pay and request to claim with other insurance). The process for claims takes a while to pay or not pay (mostly not pay with ridiculous excuses). You need doctor prescription to claim massages. If this is the second insurance, the company more likely ignore and not pay leftover unpaid amount or pay very low. Not recommend.



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