Claims Centre

If You Need to Report a Claim

We know how stressful an accident or a loss can be. Count on us to act fast. We’ll put your mind at ease and support you every step of the way until your claim is settled.

Home Insurance Claims

When something bad happens, that’s when you finally discover the value of having home insurance. When you suffer damage to your home, Mitchell & Whale can help you through the claims process, serve as your advocate with your insurance company, and make sure everything goes smoothly with your claim.

Contact us during business hours at 1-800-731-2228 or service@mitchellwhale.com. We represent you, not the insurance company, so calling us is the best first step when making a claim.

What happened to Your Home?

Water DamageWater damage such as from a burst pipe, leaking water heater, sewer back-up, water seepage, flood.

Weather-related DamageDamage from weather events such as tornadoes, high winds, lightning strikes and ice storms.

Fire or Smoke DamageYou Have Fire or Smoke Damage

Break-in and/or VandalismSomebody broke in and/or vandalized your home

Personal InjurySomeone got hurt while on your property


If your loss doesn’t fit any of the above categories, give us a call to talk it over. If it’s after-hours and you need assistance right away, please find your insurance company 24-hour claims number.

Remember: If your home insurance rates were based on your claims-free record, then a claim could make your rate go up. If you do not have any claims for another full year, you may be able to earn the discount again in future years. On the other hand if this was not your first claim or if another should happen in the same year or the following year, you may see your premiums increase since you will appear to be a higher risk to insure. In this case, shopping around for lower rates would be a good idea.

Report a Claim

Car Insurance Claims

Don’t sweat it. That’s what insurance is for. But we’re glad you came to us first. We can help walk you through your claim so everything goes as smoothly as possible.

If you’d rather talk to someone, during business hours, give us a call at 1-800-731-2228 or email us at service@mitchellwhale.com. Remember, we don’t represent the insurance company, we represent you, so calling us will never cause your rates to go up.

OK, tell us what happened:

Damaged WindshieldDamage from a stone or other flying object (not a collision)

Theft or VandalismSomebody stole or damaged Your car on purpose

Fire or Weather DamageDamage from a windstorm, tornado, hail, fire, or flood

Minor CrashNo injuries, minimal car damage

Major CrashInjuries or damage beyond the cars involved


If it’s after-hours and you need immediate assistance, please find your insurance company below and call their claims number.

Report a Claim

Other Insurance Claims

More claims resource are on the way! In the event that you’d like to report a claim, we highly recommend you consult with your account manager first. If it’s an emergency or happens after hours and needs immediate assistance your insurance company is available 24 hours a day.

Report a Claim

VOTED #1 Brokerage in Ontario

Mitchell & Whale Insurance Brokers was recently voted #1 in Ontario by the Insurance Business Canada magazine. Read more

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