Echelon Insurance Company

My story is rather different (I am NOT insured with Echelon myself). An acquaintance with a very poor driving record begged me to make an initial $400 (one month) deposit with Echelon so they could get insured. I duly gave my credit card details over the phone to a female Echelon representative. It turned out that Echelon needed not $400 but $843.16 to cover the first TWO months of insurance. I foolishly agreed and my VISA was duly debited on May 7th. I SPECIFICALLY stressed that I was making a ONE-TIME payment and the Echelon rep agreed to my instructions. Imagine my disgust when I discovered today (May 24th) that Echelon had used my VISA card AGAIN for another $421.58 without any authorization whatsoever from me! This is fraud in its purest form. I now have to deal with the hassle of contesting this illegal payment with VISA and/or obtaining a new card.

I finally got fed up ( 4YEARS) arguing with them each year trying to slip in new charges that I did not want or ask for. Typical INS CO. Lies. Lies. Lies... run around...more Lies
CANCEL! BYE BYE.

This operation was the worst- never have I ever experienced this kind of treatment with a claim- I first have to pay for two months of fees, then pay another right away- and if you cancel within the policy time frame u somehow get billed again and hounded for an outstanding last month fee- if u have a claim they pawn it out to a thirst party who only messages u by text and leaves NO contact info- we were 2.5 months before we could resolve a clean cut deer accident- most of that time the truck sat at the tow operators as no one came to assess it for 4 weeks!

My broker suggested echelon. So I said ok. These people say they want 2 payments upfront to start the policy. Then 2 weeks later and additional payment. That’s 3 payments in one month?? Then I was told, due to the date I switched to them. Payments would have to be raised to over $600 a month for the 1st year due to policy start date? Doesn’t make any sense to me. They better get with the program or I will have to get my lawyer involved. 2 star rating for now

Way over priced and have no concern for their customers other then their money. I pay more for insurance now then when I started driving. The broker I have is just as bad over at Petley Hare limited. They lie and tell you that's the best they can do. I'm struggling with everything, especially during these challenging times with no help from these Selfish bastards. Warning stay away from these companies. Their all crooks with castles sucking everyone dry.

Don’t ever sign with them! They will screw you over!

No communication and no concern for the customer. Go with Any other company before this 1.

I have been insured with Echelon for two seasons for motorcycles and with CAA for cars/home.
CAA provides motorcycle roadservice in Niagara area and apparently owns Echelon but will not provide motorcycle insurance, seems counterproductive.

My son has insurance through Echelon. He got a ticket so was considered high risk. His engine blew in his vehicle so he tried to change his policy to fire and theft only to keep his insurance open until he purchased a new vehicle. They refused to give him fire and theft because they apparently do not offer this. They said he would have to either pay his full insurance payments until he buys a new vehicle or cancel. If he cancels they charge an $800 cancellation fee plus keep his last months deposit then once he buys a new car he can open a new policy and pay 1st and last all over again. And get this.... even if he keeps paying his payments and transfers the insurance to a new vehicle this cancellation rule stands as well. So just to transfer to a new vehicle he has to pay $800 plus lose his original last months deposit plus have to pay 1st and last again. This is robbery!! Totally taking advantage of someone because this is their only option. SHAME ON YOU ECHELON

It’s so expensive and no responsible for them clients ..... I applied with this company from month ago and they give me a bad price it was so expensive and they took first and last payment and for the next month to without sending the pink paper after when the temporary paper is done and when I asked for cancellation they took too payment for just one month

To even get insurance you have to pay a down deposit ,
Then it doesnt end there,

it takes FOREVER,
nobody answers the phone, the company they have working for them in nova scotia is ridiculous,
Crawford and company , no one answers the phone there either,

asking for information on a childs FULL NAME and birthdate to replace a car seat seems very invasive to me considering children are NOT on the car insurance.

We were with Echelon for years. We were renewed and they wanted too much for our policy. We cancelled in November. Sent our broker signed letters November 24th and received a response it was received. Now in January we are being told we are being cancelled for non payment and we are waiting for a collection call. Meanwhile we cancelled months ago? It’s also impossible to contact anyone regarding this. Just stay away. I know when you are all risk you feel as if you should go with anyone who will take you but put the extra work in now finding another company so when the time comes you aren’t dealing with them

They double billed me twice in a row and wouldn't resolve it. I cancelled my policy in april and sent the form electronically as they requested over the phone. They then double billed me after the fact and it's now November and I'm recieving calls from a collection agency saying i owe them money which is impossible because my account was up to date! They don't care about their customers, they only care about the money!!!

Incompetent and dishonest

Very difficult to reach anyone. I finally gave up trying a connection by phone and wrote a letter asking to cancel my policy--two weeks later, still waiting for a reply.Simply awful.

Impossible to get information threw and an endless waiting game . I pay far to much for this level of professionalism .

I’ve been with echelon for over a year now and I have to say my experience has been great with them! I highly recommend

Was away for work received mail saying my payment had bounced and was required to pay a late fee as to be expected. Attempted to pay before the date that they had provided me as the cut off and was informed they had changed the date an now my policy was void. They take payments out on any day of the month absolutely no consistency as well as never even sending me my cards regardless of the fact I contacted them twice, have been driving around with email proof from my broker instead. Terrible company

This company is fraud . Especially people working in M&W who dealt with my case . Yes I have a few tickets that’s why I took this company. #highriskdriver

I had a claim . No response from the adjuster. Been over a month.

They treat me like , I did a terrible mistake. I actually did choosing M&W & Echelon

Overdraft charges because of idiocy on their part - not accountable - they seem to forget that we are the consumer. Disrespectful corporate bullies.

Company personnel do not respond.One letter -two emails and no answer.

LOVE this company. MAJOR savings!! Thank you!

So far so good reasonable rates

Statefarm jacked my motorcycle insurance rate way up, Chris got me a great rate with Echelon motorcycle insurance that was less than what I was paying with Statefarm! :D Seems like a great company but it took a while for me to get my paperwork from them in the mail. :( apparently they were backlogged this summer with all kinds of people loving the sweet rates!