Aviva Canada

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Aviva Canada is a wholly owned subsidiary of the UK-based Aviva plc, one of the largest property and auto insurance companies in the world, its roots going back as far as 1696.

Company Overview

Aviva Canada is one of the largest general insurers in Canada, providing home, automobile, specialty, and business insurance to over 3M customers across the country. Aviva’s roots in Canada can be traced back to 1835, when Canada Accident Assurance Companywas incorporated, followed by the The General Accident Assurance Company of Canada in 1906.

Since 2009, Aviva Canada has awarded Millions of dollars to hundreds of charities and community groups across Canada through the Aviva Community Fund.

Aviva Canada has offices draws from resources around the world to support its Canadian clients. When a company this big focuses on four lines of insurance, it becomes easier for brokers and underwriters to offer precise solutions that clients need.

Aviva Canada’s Advantages

Aviva Canada makes finding, paying for, and using insurance easier than most other companies in the industry. The company has an extensive social media presence, which includes answering client questions quickly. As a large insurer, Aviva Canada has the financial resources to give options to clients that smaller insurers cannot. For example, there is a disappearing deductible program for the company’s auto insurance offerings that is popular with clients all over the world. Other advantages of Aviva Canada insurance include:

• Extensive Customer Support – Aviva Canada excels at many levels of customer support including a simplified claims process, operators available to answer questions 24-hours a day, and an extensive customer knowledge library that teaches customers the basics of insurance. Aviva Canada also uses its network of thousands of professional brokers as more points of contact and informational resources for clients all over the world.
• Vast Financial Resources – The Aviva group of companies has 29 million customers in 16 countries around the world. That kind of success creates a huge pool of financial resources that can be used to innovate new products and offer coverage options that other companies simply cannot offer. A strong financial base allows Aviva Canada to customize solutions for clients and offer premiums that can fit any client’s budget.
• Fighting Insurance Fraud – One of the reasons Aviva Canada is able to keep premiums low is its proactive battle against insurance fraud. Insurance fraud costs insurance companies around the world billions of dollars, and it is an obstacle in keeping premiums down. But Aviva Canada puts a tremendous amount of resources into identifying and prosecuting fraud, and that is an approach that saves every client money.

Aviva Canada’s Insurance Products

Aviva Canada is an expert in auto and property insurance because that is all the company does. With a laser-like focus on the insurance issues that directly affect every Aviva client, the company is able to develop strong services and effective coverage options.

Auto Insurance

Aviva has developed some of the most comprehensive auto insurance policy options in the industry. When you buy Aviva auto insurance, you enjoy:

• Roadside assistance 24-hours a day, seven days a week
• Discounts for bundling your auto coverage with other Aviva insurance
• A discount of 15 percent if your vehicle has an Automatic Emergency Brake system
• A discount of 20 percent when you insure multiple vehicles
• The chance to have your deductible dropped to $0 after five years of accident-free driving
• The chance to get a 15 percent discount if you avoid driving convictions for three straight years

Aviva auto insurance also offers additional coverage options such as:

• Collision protection
• Temporary vehicle replacement
• Comprehensive liability coverage for theft, vandalism, and other events

Aviva Auto Insurance Rate Changes, 2010 – Present (What’s this?)

Home Insurance

Aviva Canada home insurance offers comprehensive property protection and a long list of coverage benefits that include disappearing deductibles. Coverage is offered for:

• Home insurance
• Condo insurance
• Tenant insurance for property renters

Business Insurance

Aviva Canada is one of the larger commercial insurance providers in Canada, and it has been offering comprehensive business coverage to Ontario businesses for decades. From the liability coverage you need to protect your business from the kinds of challenges that could cause financial disaster to special protection for your industry, Aviva Canada has it all and can also provide coverage enhancements to get the insurance to fit your specific business needs.

• Warehousing
• Transportation and logistics
• Manufacturing
• Contractors
• Wholesale distribution
• Property protection for commercial managers and real estate owners
• Professional services
• Retail
• Educational institutions
• Charitable organizations
• Hospitality
• Automotive repair

Companies in the Aviva Canada Group

• Aviva Insurance Company of Canada: Over 100 years in Canada, offering personal and business insurance products through a network of independent insurance brokers.
• Elite Insurance Company: Canada’s largest insurer of leisure and lifestyle products.
• Traders General Insurance Company: Provides group home and auto insurance coverage to large and mid-sized organizations throughout Canada.
• Pilot Insurance Company: Insurance products and services for Ontario residents exclusively.
• Scottish & York Insurance Co. Limited: Competitively priced home and auto coverage.
• S&Y Insurance Company: Auto insurance for Newfoundland and Labrador residents exclusively.

Aviva Canada Contact Info

Aviva Canada Insurance Reviews

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FRAUDULENT F***S!!!!!!!!!!!

GMAN on 2018-12-07 17:47:15

FIND INSURANCE ELSEWHERE!! AVIVA ARE NOTHING BUT PIECES OF S***!!! MY STUPID BROKER SAID THEY WERE BEST FOR TRAILER INSURANCE!! tHATS A BIG NOOOOOOO!!! RUN AND GO ELSEWHERE!! THEY DO NOTHING BUT TAKE YOUR MONEY AND WHEN YOU NEED THEM THEY TAKE MONTHS ON A CLAIM AND THEN DENY YOU!!!

Mitchell & Whale Team on 2018-12-12 11:14:38

This is too bad to hear about. Sounds like your broker either got you into the wrong product or there might have been some other miscommunication. The only way to deny someone is with an exclusion in the policy, or if the claim is for something other than what is covered. This makes me curious what the details were.

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DO NOT BUY INSURANCE FROM AVIVA

Frank Emili on 2018-09-19 11:50:42

Worst company to deal with when you submit a claim.

2 months since a car accident where the other driver was at fault and charged and I still have not received a penny for my vehicle which Aviva wrote off.

On July 27, 2018 I was involved in a car accident where the other driver came out of a side street and side swiped my vehicle. Police was called, and the other driver charged since he was clearly at fault. Police filed a report, and, in turn, I submitted a claim with Aviva Insurance same day. Found out other driver has same insurance company. Aviva wrote off my vehicle though damage did not seem extensive to me. They low balled the value of my vehicle ($8,000 CDN). I made an argument that it should be more ($11,000 CDN) and submitted repair/upgrade bills to make my case. They responded that they will investigate but also pressured me into giving up my rental car within 5 days after the accident though rental cost were way below what I was entitled to. I was subjected to 2 lengthy interviews by Aviva that were more like interrogations questioning the accident and costs. Asked for a detailed written report from me and asked for a witness signature, Commissioner for Oaths, which resulted in lawyer fees. Before I obtained the signature, I sent a filled-out form (that had no instructions) to Aviva requesting a review to ensure it was completed correctly so it would not be rejected. Review came back good. I got the signature and submitted the form. It was rejected within 3 days by Aviva. Reason: "said loss was caused by" should have said "Collision" while I wrote in "Improper left turn by other driver". I refilled it out and got a new signature which resulted in more lawyer fees. 2 weeks since I submitted and still no response. I phoned the Aviva representative several times. No response and left voicemails. It is now Sep 19 and almost 2 months since accident and no compensation from Aviva.

Next stage is to get a lawyer and start litigation.

I have had insurance from Aviva for just over 10 years and paid them over $60,000 CDN in fees and this is how they treat you when you make a claim, and not a large one at that.

I have since cancelled my cars insurance, house insurance and cottage insurance with Aviva.
DO NOT BUY INSURANCE FROM AVIVA.

Mitchell & Whale Team on 2018-12-12 17:49:39

This is really too bad to hear this situation. I would love to hear their side as to what had them take such a hard line on this case.

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The worst stay away

Craig on 2018-09-17 15:33:18

First off they hate motorcycles!

The woman literally is telling me what bike I should be riding ?

I had a dual sport insured with them for a year with no claims no changes to my address or my license etc. and then the next year I had to reapply and they want double now ?

They won’t even insure my super sport at all?

I’m 54 with perfect driving record and get this I’ve been insured with these guys for 30 years !!!

Serious crappy management and what always happens when a company is bought out it turns to total **** !

When are insurance company is going to start facing their premiums on an individual not a number ?

Just because some jerk off rides down the 400 on super sport raising hell doesn’t mean that I’m going to?

I have a car or van house and a boat all insured with these guys ....and that’s gonna change ...Statefarm is way way better !!

Mitchell & Whale Team on 2018-12-12 17:53:45

Interesting, we write a lot of motorcycles, and it is true Aviva is having trouble with that program and revamping it. Sorry to hear you had to go to State Farm (now owned by Desjardins) to get bike coverage.

Telematics, a device that measures how fast you drive, brake corners, and generally use your car has emerged in the auto insurance world. I wonder if it will ever be an option for motorcycles. Would bike riders accept big brother watching in exchange for better rates when appropriate?

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Bunch of d***s

William on 2018-08-29 09:29:05

Been with them for years. Got a letter saying that they won't renew me unless I do a new application and send it back to them. No claims or tickets. I don't understand. Never had a company ask me to re-apply.

Mitchell & Whale Team on 2018-12-12 18:04:05

Ya this is a very current event. Aviva is trying to find ways within the rules of Ontario to get rid of certain amount and types of business, as the rate approval process is too slow and politically driven. Nothing personal in this case; you just fell into a certain category that got the shuffle. I know this is not necessarily what you want to hear about how insurance operates; it does suck. Hopefully your broker found you another great option with a stable company looking to grow in ontario?

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Dishonest and unethical

Jpage on 2018-06-20 20:37:45

It's been over a year since the fire, my parents have been without a home and work has not been started yet. The preferred vendor gave up after chasing them for payment to begin work. Now I'm told I have to look for another contractor to provide a quote and start the process all over again. Meanwhile, my parents are on the verge of losing their home because they haven't received any compensation. What is the point of insurance if this is how they treat people when they need it. This can't be legal.

Mitchell & Whale Team on 2018-12-12 22:39:48

Very sorry to hear about this. Have you found another insurance contractor? Have you leaned on your broker for help in dealing with Aviva claims?

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Bobby Andrews on 2017-09-27 01:23:10

Save a bunch of dough on my tenants insurance. Stoked!

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