We chose M&W for three reasons: 1-a trusted family member’s recommendation; 2-lower insurance prices with no games (plus ongoing reviews to stay competitive); 3-access to real people who reply to emails and actually answer the phone. Good decision.
As a family-run business since 1948, we know what matters most are our customers. Our goal is to find you the best rates possible for the protection you need while providing personal service.
Many of our customers have been kind enough to send us very positive feedback about dealing with us at Mitchell & Whale and we are proud to share their comments with you (Some details have been omitted to respect privacy).
We chose M&W for three reasons: 1-a trusted family member’s recommendation; 2-lower insurance prices with no games (plus ongoing reviews to stay competitive); 3-access to real people who reply to emails and actually answer the phone. Good decision.
I have told many friends so far Adam.
Your business model is the best I have ever seen for insurance and your staff is number 1. Make sure you keep them happy because they are very responsive and professional.
I received all 3 policies in the mail as promised. Excellent work, and we are glad to be your clients.
I honestly hadn’t heard of Mitchell and Whale but found your website when doing some online research for work. I work in property insurance for a TPA and in my quest to research an insurance company I was going to be meeting with for a potential partnership, I came across your website. Your site actually had more information about this potential client then I could find on any other website – when researching their history (including their own!). The top banner of the page had a box to fill out if you are looking for a quote on home and auto insurance. Since I was unhappy with my current insurance company…I filled it out. I had been trying to find a new broker and calling around, but would never get a call back. Within about 15 minutes of hitting submit I received a call from Chris Park. We went over everything on the phone and he was very detailed and able to provide me with a quote on the spot. Not only was I increasing my coverage, I was getting a much better deal. Chris was fantastic and answered all my questions and followed up everything up with emails. I received all the paperwork from Melissa Mills, the same day! The entire process to so quick and easy. The emails afterwards confirming my payments scheduled was an added bonus. I couldn’t be happier with the service I received and will highly recommend Mitchell and Whale to anyone looking for better customer service and insurance coverage.
Keep up the good work!
Yes, we have had nothing but great service from the individuals who have assisted us with our insurance needs. We were contacted before our policy was even due to provide us with options for change which provided us with a better rate. All of our questions were answered in a very timely manor and I found the ease of signing documents through e-mail has been very efficient and time saving.
Thank you for your service.
For me it was simple. My last motorcycle insurance provider in which I was with for over a decade kept going up lots for no reason. Even though my driving record is exemplary, always paid the premium in full and never had a claim.
I cold called your office just before the renewal and reached Nicole Schrader where she kindly gave me a quote which made a lot more sense. So I decided to go for it, provided all my info and she had me set-up, digitally signed documents, I paid the premium and was provided with a temporary slip the same day!
Now with this kind of service, I will contact Nicole at your office when my truck and snowmachine is up for renewal next year in March to explore what you can offer as a premium with hopes to find even more savings due to having multiple vehicles insured through one broker.
I’m pleased to recommend you.
I was in touch with a few other companies to get a quote – your company got back in touch with me right away, understood my needs immediately, and gave me a satisfactory quote without the usual back-and-forth. The whole process took only a few minutes, and was done in a friendly, courteous and professional manner. I had some follow-up questions that were also handled extremely well by both your insurance rep and her assistant. It’s so nice to be able to conduct business so quickly with such “approachable” people – well done, and thank you.
Adam, I have told friends and family about the help and understanding your firm provided me and your no nonsense approach to my insurance needs. Dealing with your staff was uplifting and eliminated the mystery some of us seniors feel dealing with the big guys in the insurance industry. Much success and thank you!
I was looking for insurance for two motorcycles. M&W gave me a quote within minutes and it was extremely competitive. When I made a special request to get my liability slips on short notice to pick up one of the motorcycles – your staff responded quickly and I was ready to go. Buying and insuring vehicles has its own challenges, M&W made insurance simple and cost effective so I didn’t have to worry. Thank you.
Hi Jeff and Thanu,
I hope this email finds you well.
I am writing to let you know that I’ve been extremely satisfied by the service you both have provided to me. The interactions were extremely clear and concise, and left little to no bits of detail that would cause confusion down the road. Jeff was easy to deal with and was prompt with his responses. Thanu added to that by ensuring that I was okay with the following steps and was able to provide me with the information I required to allow my motorcycle to be plated while I was in line at service Ontario!
Thank you for providing me such great service, and have a great day.
Well to start off I was very unhappy with my previous Insurance Broker. I loved my agent who had left the firm and my file just got tossed around and not assigned to a Broker as I had called numerous times to find out who my new agent was.
When I got my registered letter that Aviva was dropping me for my motorcycle insurance as I no longer fit their criteria of a 6 year rider 30 days before the cut off date I was pretty upset. I called Condotta and Merritt and asked who my new Agent was. I spoke to him and basically my file was thrown on his desk and he knew nothing about me. I was very upset that I had 30 days to find new insurance for my bike and that the Insurance Brokers didn’t give me a heads up I was only notified from Aviva. I know my old agent would have notified me he was very good to me.
I was angry at Aviva and the Insurance Brokers and decided I would take my business elsewhere, where maybe someone would actually care. I had home, auto, and bike insurance with them. I called a couple of Insurance Brokers I found on the Internet and all informed me they knew this change was happening long before Aviva notified me. This struck a nerve that my Insurance Brokers couldn’t have tried to set me up with alternate insurance and let me know, but as I wasn’t really assigned to an agent who would know?
I spoke to at least three Insurance Brokers that told me they had already notified their clients long before Aviva sent out their notices to seek other coverage for their motorcyclists that didn’t meet Aviva’s criteria. This mad me angrier. I got numerous quotes but none were as good as from Mitchell &Wales nor did I have a good experience trying to get a quote. I spoke to Jeff from your company who was nice, helpful, sympathetic and extremely fast at answering my questions and getting me quotes for what I asked for. I messaged and spoke to him numerous times to make sure we had things straight before I signed papers. Jeff was very informative and patient with me and I respect that. So I guess my reason for choosing your company is because of a great price but that’s not all that mattered to me I am not an insurance agent and don’t know a lot about it and Jeff had no issues explaining things to me without ever getting frustrated or belittling the fact I have no knowledge in this area so Customer Service played a huge role in why I chose your company. I would definitely recommend this company to anyone who is looking for Insurance or looking to change company’s.
I must admit, I found your company searching on line. I have for the past 10 years, been using insurance brokers for my insurance needs.
Over the years, my insurance has changed, which forced me to change brokers that could provide the services I required. My previous broker, unfortunately, let me down.
I received my renewal for the 2019 insurance year and was floored that my rates, without a single claim or ticket, increased over $800 dollars a year.
My expectation of a broker, is to intercept a renewal from the insurance company, review it and advise me of my best action. Either to renew or to at least, shop the market on my behalf for a more competitive rate.
After I contacted my broker, within 4 hours I was advised that they hit a wall, and I had no choice but to renew for these incredible inflated costs as this was the best they could offer. It was evident that very little to no effort was put in to my needs.
I refused to accept these costs and began my search for another broker. I found your office in Whitby, which is very close to where I live, and decided to make contact to get a quote on my insurance needs.
Almost immediately, I received a reply from one of your agents, Alex Hillhouse.
Shortly after my email, we spoke on the phone. He presented himself very well and was genuinely eager to help me bring down my insurance costs.
We exchanged a few more emails so he can gather the necessary information he needed and set out to find me insurance. I must admit, I read his email signature and not only did I love it, but thought it was quite the mission statement to live up to..
Alex spent time on my account, from Wednesday to Friday shopping me around. During this time, he kept me updated with his progress and at one point told me he found me considerable savings, but he believes he can do better.. In my opinion, that’s an insurance broker!! Further, very obvious he was working diligently on my insurance.
Alex reached out to me on Monday, and happily presented me with an insurance quote, $765 dollars a year less than what I was facing with my alternate broker. The coverage was also better than what I had.
Alex stayed focused on closing this deal, getting all the paperwork in order and getting the coverage in place.
Since then, I have referred my contacts to him that are looking for insurance. One of my contacts sent me an email to say thank you for the connection and that “Alex is my new best friend”. He was able to provide her a quote that saved her, like me, a considerable amount of money.
Alex has superior customer service skills and his communication and determination comes across clear and consistent. He knows his job very well and is passionate about work ethics.
So to finalize my opinion, in his signature, Alex states his mission statement “to make insurance not suck”.. My opinion to that, Mission Accomplished! Well done!
Thank you to Alex and your team for bringing me on board in such a friendly, professional fashion. Looking forward to continued business and I will continue to refer my contacts to M&W for their insurance needs.
I was thoroughly impressed by the customer service, and how easy it was to get a fast and affordable quote. The competition kept giving me the run around as to why I need to pay more for their insurance. Mitchell & Whale provided a very affordable quote and exceptional customer service. I am thoroughly impressed with all aspects of this company.
I would like to compliment Jeff Logan for his persistence and diligence with my questions. I chose M&W in the end because he didn’t waiver with the changes and requests for more information that I made. He continued to touch base with me and kept track with my progress. Great employee and hard worker.
So far, I am very happy to have chosen your company as at first it was to save money but Chris was so nice and patient with me to explain all that I didn’t understand and he was a very polite young man. His efficiency and his being thorough in finding the best price that he could give me made me feel that was an exceptional service which I had not had in years. Sure everybody is somewhat polite but don’t go the extra mile. Chris enabled me to make the decision as I felt treated like a first class citizen. And on top of that got the best price as well, so having called your insurance company was a very good decision as your staff and yourself are letting us know that you all are there for us the clients. I was amazed that you Adam personally made a point to welcome me as your client just like family member does and that is a great feeling opposed to agents who are just there to do a job. My congratulations for having trained such personable staff they do you proud I am sure.
I already told my family and friends of outstanding service with a great price your company has provide me with the best protection.
Thanks for reaching out.
I’m making a move from Toronto to Ottawa and with all the changes figured maybe it was time to consider a new insurance provider as well. Your firm was recommended by a friend of my son-in-law who lives in Whitby, so it was one of a few that I contacted for quotes.
The reason I chose Mitchell & Whale is because of the incredible service provided by Meghan Spencer on your Personal Lines Sales team. She made what can often be a painful process easy and pleasant. Her professionalism, expertise, responsiveness, and friendly manner resulted in a great experience.
As a sales professional myself, good service is something I notice. While your quote was somewhat competitive, it was really Meghan that clinched the deal. The ease of doing business and the ability to handle everything over the phone and email made it quick and easy. I also really liked the idea of working with a broker (vs an insurance company) who is unbiased in assessing my needs and in providing me with the right solution.
I will highly recommend your firm in future to friends and family!
I hope Meghan receives the accolades she deserves for a job very well done!!
Thanks again for your email and the terrific service from your team.
I am extremely impressed with the service and overall treatment I’ve received.
Meghan Spencer has been amazing and made everything simple and straight forward. Her customer service is among the best I’ve ever experienced!
Will most certainly recommend M&W to anyone and everyone !!
Absolutely glad to give you my opinion!
My situation was somewhat unique in that I was searching for insurance for a motorcycle not having had motorcycle insurance in many years. Further challenging was the fact that I needed the policy to be stand alone.
I was referred to Mitchell and Whale by another brokerage that could not satisfy my needs. Once in contact with Mitchell and Whale I was immediately assured that my situation was not problematic. In short order I had the coverage I required at a rate that was more than acceptable!
I can’t overstate how impressed i am with the service and support I’ve received from Mitchell and Whale! Will recommend your company to anyone and everyone!!
I had become very unhappy with the two insurance companies I was using. Every year I, like everyone else, am faced with what I felt were quite significant increases in premiums for my insurances despite never having claims. I began shopping for insurance online and asked for a quote from your company. At the time, due to my own indifference and lack of regard for insurance companies, little of my attention was paid to the name of the underwriter. Early next morning I got a call from Alex Hillhouse. Initially I was wanting insurance for my motorcycle only and discussed with Alex what options he had for me. Very early in our conversation I realized Alex was actually listening about my needs and not replying with canned generic babble. In the act of listening and offering constructive dialogue he presented a package for my motorcycle as well as house and automobile insurance that resulted in savings I had not anticipated in the least. Over the next few days as details were worked out and even though I had never met Alex in person, I realized he was a man I would want as a personal friend. I heartily recommend Mitchell and Whale to anyone needing insurance coverage.
Two words Brody Johnston!!
His deep compassion for the best service second to none has left me wondering why it took me so long to decide to move forward with Mitchell and Whale for our auto insurance needs .. thank you so much only touches the surface with regards to my amazing experience with Brody!
With kindest regards,
As a first-time auto insurance buyer, I felt very vulnerable and uncertain as I began the daunting task of searching through the hundreds of options available to me, not knowing who to put my faith in. After countless phone calls, hours of research, and quotes from insurance companies and brokerages alike, I felt little more at ease in comparison to when I’d begun.
Quite by accident, I then stumbled across Mitchell and Whale, where I was put through to Samantha Stephens. Right from the get go, I found Samantha was more kind, sincere, and patient than any other broker or insurance agent whom I’d previously spoken to. However due to external circumstances, I chose to go with another brokerage for my first year of auto insurance. Samantha was incredibly gracious in her understanding, and after a year of disappointment with the agency I’d chosen, I reached out to her once again to permanently switch to MWIB.
The process was flawless. Samantha remembered me instantly, and I experienced all the same excellent service I had a year prior, along with a better rate to boot.
As such, I cannot recommend MWIB or Samatha Stephens more. They truly recognize their customers as human beings, and make the effort not only to find the best rate for your needs, but to make you feel valued, comfortable, and looked after.
Hi Adam, I just want to send you a quick email in response to yours. The reason why I choose your insurance company was for all the reasons that you listed. Mitchell& Whales Inc rates saved me money; your agents were professional; they explained my package protection in practical way; your employees were conscientious to my needs, the customer service was great; the online templates forms were easy to set up and navigate; within minutes my information and policy was configurated. I would recommend Mitchell&Whales to anyone. I am glad I found your company; its been a great experience. Keep up the good work!!!
I will work with Sandi forever.
My experience working with Mitchell & Whale has been quite positive. I was provided with a very competitive proposal for insuring my project management and business consulting company. While I was pleased with this outcome, I was not surprised – this is, after all not my first experience with Mitchell & Whale. I highly doubt that it will be my last.
As you see from my last 20 years insurance record, I am one of the best drivers in Toronto, and as a loyal customer am always looking for reasonable price for my car insurance from insurance broker. This time Miss. Sandi did do an excellent job for me that I did not experience before from any brokers or insurance companies, yes excellent price and services.
After receiving my insurance card I sent very short e-mail to her and said: “Thanks a lot and I will work with you FOREVER.”
thank you very much,
The reason I choose your company was because of the exceptional and friendly service I received. Not only were they friendly, they understood what I was looking for and helped me save a lot on my car insurance. After so much struggle to find a good insurance rate, M&W provided me with an awesome rate.
I was refereed by Carling Stephens of Monkman and Gracie because their high risk policies have changed and they weren’t able to insure me any longer.
My broker is Alex Hillhouse, and he was very nice and helpful in getting me insurance. I have recommended you guys to my friend who is also high risk because of speeding tickets. So far I have a great experience with you guys!
I would gladly tell you why I chose your insurance company. My insurance company, The Personal, after 20+ years, informed me that they could not insure my home, as I had installed Solar Panels on my roof, and I don’t own them.
I was desperate to find another insurance who would.
Called a few companies, did not get proper answers, until I spoke with Alex. He gave me all the info I needed, and worked with me to get the best rate. He was very explicit & explained to me all that was included under my insurance plan.
I am happy with my decision.
Great rates, awesome customer service!Keep up the great work.
An excellent website that was easy to access.
Thank you for asking for my opinion!
Why did I choose your company? We needed insurance for our house as a rental property, so I googled insurance brokers and contacted several.
By far your company stood out for us. Not just price, but Jeff Logan was great. His call was warm and receptive. He followed up quickly and efficiently, and when I felt I had to check his offer against others he was positive and patient.
So mainly it was the excellent service from Jeff Logan that inspired us to go with your company. Thank you Jeff.
I am pleased with the service I received and yes have been recommending you to people I meet.
Hi, I am very satisfied with your insurance company and Brad McAllister was very helpful I would highly recommend your company to anyone looking for insurance.
Thanks again I really appreciate all your help.
Thank you for the interest on my reference of M&W. You are obviously a person who cares more about how customers are being treated than some agents or brokers I have experienced over the years.
As a matter of fact, a couple of friends of us have already asked us several weeks ago about which company we chose. I told them at that time I would let them know when the dust settles. I will tell them honestly what broker I chose and what my experiences with M&W and some other brokers/agents I have contacted with. Let them be the judge.
I chose you buys based on the recommendation of a friend who said he had a great experience and got a really good rate having gone through you. I’m happy to confirm that I could say the same, the service provided was excellent and the rate was better than I was quoted elsewhere so I’m saying a few $$ a month too.
From the first contact with your agent to interacting with your staff when I dropped by your office everyone was extremely helpful and extremely personable. Your rates were extremely competitive. Overall it has been a pleasurable experience dealing with your company.
Great experience with your company and employee, Brad McAllister. He did a stand up job. He had contacted me early in the summer when I had first purchased my motorcycle and was looking to get it insured. Though being an M1 rider, the quotes i did receive were way out of my price range. I then chose to just wait for my M2 and get insured then. I had honestly forgotten about Mitchell & Whale over the 2 months I waited, and it was Brad that had the presence of mind to give himself a reminder to call me back in 2 months. Which he did! If Brad hadn’t done that and been on his game, I likely would not have gotten insured so quickly, or perhaps at all as i was getting astronomical estimates from other companies. One quoted me at $20K for the year. Plus, definitely helped in my decision making when I was offered 40% off my motorcycle insurance if I insured my truck as well (which i did end up doing, changed from Intact Insurance, which didn’t want to touch me without 5 yrs riding under my belt).
Really impressed with Brad. Buy that man a beer. He worked his ass off for me even when he was at his son’s hockey tournament. I said to him that I clearly remember my own father doing the same thing at mine and my brother’s tournaments as kids. Couldn’t have asked for a better correspondent than Mr. McAllister. Made sure all the bases were covered, emailed me back same day 9/10, and really gave me a lot of options.
My first experience purchasing my own insurance (the Bank of Dad has officially closed), and Brad made it very easy. Would most certainly recommend you guys to other new motorcyclists and motorists in general. The personal touch your company gives to its interactions with its clientele is really what i was looking for with this experience. I’m the kind of person that would rather shake someones hand when I give them my résumé instead of clicking ‘submit’, so for me the personal touch was gravy.
It’s a shame more companies, in any industry, don’t operate in a similar fashion. I didn’t feel like i was just another policy holder while talking with Brad. Humility in business is gone, or perhaps there never was humility in business. Either way, very happy with my experience with Mitchell & Whale. Will be recommending you to my friends and family if they need insurance.
Take care, and keep up the great, customer-based work.
Originally I was just doing a Google search for my bike insurance. I went through many sites doing quotes until I came across Mitchell & Whale.
I received the best quote from them but didn’t expect an immediate return email just like all the rest.
Brad called me and left a few messages and emails. I finally returned his call and was absolutely impressed with his service. He set me up with insurance within a matter of hours.
His follow ups are awesome and he goes out of his way to make sure I’m happy.
Looking forward to years of service. Thank you.
I chose to get insurance with Mitchell & Whale because of the friendly staff and because they were genuinely trying to help to get everything processed as quickly as possible. They were very accommodating to my needs, I am a new motorcycle rider and had just bought my first bike, they helped me out with getting insurance set up so I could register and plate the bike. Timing was critical as I didn’t have a physical copy of my M2 when the process started. I was able to get that in the morning and your team was very fast at drawing up the necessary documents for me to register the bike. I called many company’s in my hunt for insurance. You were not the cheapest (only a $2 a month difference) nothing huge, it was the experience that I had and the friendliness of the staff that got me.
Thank you very much.
I chose you because you saved me a lot of money.
I talked to a real person and they were friendly and helpful with no sales pressure. I was happy with the qoute given and i will be switching my auto insurance in the future. So far they covered my house and motorcycle insurance and iam satisfied with the quotes. You cant beat that.
Thank you for the email. I will forward your insurance company to my brother. Everything’s great.
I am Andrew Bibik from Danavero Inc.. I do not believe we have met, but I had visited your office and met with Andrew Duncan and David Lagazo regarding some IT projects M&W was working on.
But this is not a business e-mail.
I just wanted to express my amazement at the level of customer service I have received from your employee Natasha Lucas on August 11th, 20018 . Placing a call Saturday noon I had really low expectations in solving my problem (I needed to get my first motorcycle insurance, which is by itself quite challenging). Natasha worked with me, she were very knowledgeable, knew the situation with the moto-insurance well and she managed to build a package for me which I definitely would not be able to build myself. Also, being able to sign all documents online, without complicated printing/scanning/faxing, added a lot to my positive customer’s experience. I was really impressed how quickly and efficiently I got my insurance needs sorted out.
Thanks you very much for the great service,
No problem Adam, I am very happy with your insurance & have recommended you to 4 friends including my daughter who will call you on renewal. Thanks.
Good Morning Adam,
Whether or not you choose to post my comments for the purpose of a website testimonial, I will leave that up to you; or you can edit/omit any comments as you see fit.
I was a client of another insurance company for close to twenty years. About two and a half years ago, I made the very regrettable mistake of driving while impaired and as a result, was charged and as a subsequent result, had my coverage terminated by my previous company.
My girlfriend put me in contact with her sister, who works at Mitchell & Whale and I was given the information needed to enquire about getting auto and home insurance.
I was put in touch with Natasha Lucas, another Mitchell & Whale employee. Natasha answered all of my questions in a prompt, professional and courteous manner. She found me both auto and home insurance rates that were far more fair than I had expected. I am very grateful for that.
All in all, to this point, I have had no negative experiences at all in my short time of being a client of Mitchell & Whale.
Keep up the great work.
Hope this information was somewhat helpful.
I had a great experience with Morgan and Emily. They worked hard to get me the best price for some good coverage on my bike and my car. They where very friendly. Fast when replying to my emails. Morgan made sure I had all my documents filled out properly so I could get the plates and ownership transfers before she went on vacation. Emily insured it was all emailed on time and without question. I felt like I was dealing with people I knew as they were very personable. I would like to thank them a job well done.
Thank you to the M&W team.
I chose Mitchell and Whale, at first, because I was looking for a better price for our insurance needs. After speaking with Chris Park, it became also about the customer service. Because he had access to several insurance providers, I felt like he was truly working for me to find me the best coverage for the best price. He not only saved me time getting quotes from other companies, he saved me over $1800 per year!
Your company was referred to me by a friend. The Insurance company I did have— their service seriously deteriorated since Certas took over.
I had never had a home damage claim, my basement got flooded when the tech who worked in my home forgot to plug my sump pump back in. The next morning I woke up to 6″ of water in my basement. (clean water)
Long story short, the company the tech worked for took responsibility, they paid my deductible back to me, they will repay my previous insurance company, so they said. My company then increased my home rate to over $40 per month, they never told me the rates would go up, nor was this my fault.
This happened in Jan of this year, between the insurance company and Winmar it took over 7 months to get my basement completed. About 2 months after my claim, my claims person stopped communicating with me and didn’t respond to my phone call messages or emails for over 3 months, not until I contacted their Liason officer.
That is not how you treat a customer who has been with the same company for 50 yrs.
Hi Adam !
I am glad to share my business experience with you; when I started looking around for get a quote for my car insurance I realized that it will easy get it, just by hiring a Insurance Brokerage and not the Insurance Company such as is tradition. And in fact it was like that.
I just Googled my inquiry and popped out several options; however your Brokerage Company attracted me for possess a knowledgeable website and in fact it is, and also it reflected the entrepreneurial spirit that I saw when I visited you guys with out previous appointment. I was received extremely warm; I got the information from one of your Insurance Advisor in a easy way to understand it, and I done my journey to find a good insurance for my car.
When we like customers hire a Brokerage Insurance Company, is important visualize the impact that we can obtain for be business partners because we are protecting our assets against possible negative circumstances in our way. And first impression counts and you guys are a giant team work ready to serve us like customers.
And at the same time I invite to all potential customers to visit the building located in Whitby ON to talk with one of the team members, in order to get the information needed.
Hello Adam, after 12 years of having insurance on my 2004 Big Brute motorcycle, which is a DOT approved production bike the insurance industry in Ontario decided it was to “BIG” . However Alberta and Quebec would insure these bikes, for around $700 a year. Your company was the only one that would insure this type of motorcycle in Ontario.
Thanks for exceptional service and a reasonable rate we will be getting quotes on our other motorcycles and 6 vehicles.
Good afternoon. I choose M&W for their better protection and convenient way of treating customer for saving and reliable that meets my satisfaction.
have a good day
I am extremely happy with Mitchell & Whale insurance and would definitely recommend them, they made looking for insurance so easy and was able to get it done as quick as possible, they were extremely nice and patient with everything & on top of all their rates are extremely reasonable! thanks again for everything and making my experience amazing!
I will be happy to recommend you to my friends..
Have a great weekend
The reason I switched over to you guys for insurance is that you covered a right hand drive vehicle! It was super simple emailing the information out! To get it insured! Also your rates were way cheaper than others I had been quoted!
Thanks for your email, I’m more than happy to share my experience with you,
Couple reasons I switched,
First was the price, I originally inquired for a quote on my motorcycle insurance, I was shocked with how good the price was, After seeing that price I was curious to see what you could do on my car and condo as well, and those prices came in great as well, much better than what I was paying currently and bundling it together made the bike even cheaper (something I didn’t think was even possible)
Second reason I switched was the customer service,
Morgan is FANTASTIC!!! I can’t say enough good things about her, and Emily did an absolutely fantastic job as well getting everything processed very fast and getting back to me very promptly!
All in all it was a very easy decision to switch to Mitchell & Whale!
I plan to tell everyone I know looking for insurance to give Mitchell & Whale a call!
Scott Logan, who initially set up my insurance, was very helpful. I’m pleased to recommend your company to friends and will also write a google review.
Your rates are very impressive.
Natasha Lucas treated me with the utmost respect and answered any question I had without hesitation.
I have recommended you to a few people on bikes and cars.
The reason I went with your company was to save money for my Car and Home insurance. I got a nice person to talked with and help me in choosing the best options for me.
I would recommend your company anytime.
Thank you for your devotion.
Good morning, Adam
I’m very happy to write a testimonial for you.
My husband and I are building our dream home. He and I are doing the actual building of it ourselves. Knowing that any construction site is a dangerous place we knew we needed liability insurance as well as coverage for theft of material, and fire damage once the house is well under way. As well, we have bought a Gehl Skid Steer which we wanted coverage for.
I called a number of insurance companies and either no one ever called back when they said they would, or we were told, flat out, that because we were not contractors we could not get insurance. So, I began to search the Internet. That’s where I came across Mitchell and Whale. From my first phone call with Sean McNamara I was assured that he would be able to find Builder’s Risk Insurance for us.
Within three days, he had secured all the insurance coverage we were looking for. He worked very closely with me to be sure that I understood the coverage and exactly how much it was going to cost. Everything was concluded through emails. Sean was professional, personalable and thorough in explaining the coverage to me. Phone calls and emails were always retired and replied to, promptly.
We now have a real peace of mind that we are fully protected. I’m very grateful to Sean for all his help.
I appreciated the follow up ‘Welcome’ email from Adam Mitchell.
I have already recommended Mitchell and Whale and will continue to do so.
Thank you for all your help
I went with your company for the fact you didn’t have outrageous prices and your quick response to getting back to me with a quote I’m a very happy customer
Thank you very much and I’m looking for more business in the future.
You insured me as an m1 driver giving me the chance to start my long life of bike ownership. it’s actually cheaper than other places and 20 bucks cheaper per month than originally quoted. No other company would even look at me. I’m 26 yes but have a baby boy on the way I’m a nursing student so need for speed is not my way. I just like to ride a bike now and again. Thanks again guys for the quick responses, great service , polite staff and decent rates.
Hi Adam, I have chosen Mitchell and Whale for a couple of reasons. Most importantly, after speaking to one of your brookerer, I have decided to give Mitchell n Whale my busuness.. Natasha was very kind as she took the time to listen and shop around for a reasonable insurane protections for my vehicle. I will share my experience with other friends n family members.
Hope this information is helpful…
I chose Mitchell and Whale as they were equal to the lowest quotes I had received for motorcycle insurance, but their customer service far exceeded the other companies I had dealt with. They were very quick to respond to all enquiries, very friendly, and very easy to deal with.
Hi Mr. Mitchell:
After checking my old insurance providers and learning they would rather not have my motorcycle insurance business, I Googled “motorcycle insurance Ontario” and found several listings. In that group were two companies that bill themselves as “motorcycle friendly”, plus your company, which stated that you wanted my business. The first two that I contacted quoted prices that I would characterize as very expensive and the attitude was “take it or leave it”…hmm…left it! When I contacted your firm I was skeptical but soon learned that your contact person was not only knowledgeable about motorcycles but actually was pleased to get my business!! Getting my insurance with your firm was refreshingly positive, straight forward, AND I didn’t end the contact with my veins popping in my face and neck!! Thanks for the great price on insurance and the professional, courteous service.
I chose your company because this was the only firm that responded to my quote request in a timely fashion. Interestingly enough some other firms still have not responded all now, leaving me to wonder how serious the other firms address new business.
Hi Adam, I chose M&W after reading about you on gtamotorcycle.com. I`m 61 years old with 50 years experience riding and owning motorcycles. I had been a client of State Farm/ Certas since 1991 and my rates with them kept going up,up,up etc. even with a spotless riding record and zero claims, I believe they count on long term clients becoming complacent and just taking it. After a 25% increase last time around I was pi**ed!,… that was enough. Also I had my car and van and home with them( still do), in addition to the 2 bikes. When I last spoke with Samantha I told her that I`ll call her as the vehicles and my home come up for renewal, as I mentioned before her customer service was tremendous. Bye for now.
I chose your firm for the competitive price and the fact the insurance provider was not prejudicial as to how they apply their rates ( non-geographical ). One of the reasons I cancelled insurance with my previous provider and also the fact my rates were going up every year without just cause.
The agent I dealt with and her assistant at your firm were informative, curtious and prompt with responses. Greatly appreciated.
Thanks Adam. So far, so good! This experience with insurance has not sucked ;)
Morgan Roberts is the reason I chose M&W…. she’s fantastic!
Thanks Adam, If I here anyone looking for insurance I will give then your E-mail.
As a new customer at M&W Insurance I was initially attracted by the asking price because it must be said that I have 2 cars plus 2 motorcycles and a rented house. But, later, I was seduced by the service offered by the company. A courteous service, attentive to my needs and above all, available.
It is clear to me that if the service offered and the asking price stay the same in the future, I will refer the company to everyone around me.
A customer more than satisfied,
I was getting tired of unrealistic quotes from multiple insurance companies. I found Mitchell and Whale online while searching and it was a great choice. They were so easy to deal with and it was overall a great experience. They answered every question I had at the time and continue to do so whenever I need them. I honestly appreciate how caring everyone is that I’ve communicated with and id recommended Mitchell and Whale to anyone who is looking for insurance.
Absolutely, your company has been able to provide me with the insurance coverage I needed for my right hand drive car. It was your company that was their when no other insurance company was. So I thank you being able to provide me the coverage I needed.
Here is my opinion;
Super easy, super quick, automated and how insurance should be done!
Thank you for reaching out.
I own a 25 year old sport bike that is apparently on the blacklist with most insurance companies. I am 45 years old and have been riding for about 19 years with no accidents or claims. After months of searching for reasonable insurance I stumbled across your website in a google search. One quick call and Morgan had me set up with a quote that was nearly half the cost of all others. The process was super simple and once I had the safety completed Morgan and Emily had me set up with insurance within an hour.
Morgan and Emily certainly took the “suck” out of insurance for me.
Thank you glad to be part of the company.
Smart & Efficent, No hassle no hidden fees. Mitchell & Whale get the job done! While saving you loads of money!
It was the price, my broker was quoting $1900 for same policy with wawanesa
Hello, I Chose your insurance company because the rates are the best.
I chose your company because it was the most cost effective option for me. I was pleasantly surprised by the efficient and friendly service when setting up my insurance. Everything was completed in under an hour, and when I had any questions there was a quick answer.
Hope this helps!
One of the guys in my motorcycle club recommended you.
I chose M&W because I was referred by a friend. As a young rider, I never had a any reasonable quotes, until I found M&W. It was at this moment when I learned that fulfilling my dream of owning a motorcycle was a viable course of action at my age.
Just so you know… Samantha was a tremendous help. That is customer service!!
Well, my lifelong insurance company wouldnt insure me for a timy right hand drive truck, so im really not loyal anymore, so you might deserve the the account for than them.
I don’t have lots of friends who are riding motorcycles but I will definitely recommend you to couple of guys.
I was searching the internet for motorcycle insurance and I came across your company. Since then I have been happily surprised with the service I received from you. You answered all my questions and we quickly confirmed my interest in insuring with you. I was able to complete everything online, which was very service friendly. Before I knew it I was signed-up and ready to go. I am a new customer but a very happy one.
I needed to find a new auto insurance provider. I was denied a renewal at a reasonable price from my then-current one, due to previous claims. I also had two minor (no points) speeding tickets, that were ALMOST old enough to have “dropped off the radar”, so to speak. And keep in mind that I had been dealing with these people for years!
I shopped online for days and was always told either that I could not obtain insurance at all, or that it would be at a ridiculously high rate. Especially considering that I was insuring a 10+ year old minivan. It would actually be cheaper to buy a new vehicle than to insure the one I had!! Except that I wouldn’t be able to afford the insurance on that one either!!!
I even tried “second chance” sites, such as Drivers First without success. Finally, I put down the mouse and decided to deal with someone face-to-face. And am I ever glad that I picked Mitchell & Whale Insurance Brokers!
The service was friendly, the atmosphere was welcoming, and they immediately found me auto insurance at the rate I SHOULD be paying, not the “we’ve got you right where we want you” rates quoted to me by others. I walked out about an hour later with an insurance policy in my hand, and a grin on my face.
There’s no way that I will ever shop online for something as important as insurance again. I’ll just drive straight to the office or call my rep for any future insurance needs. Few, if any, companies can beat M&W for service. And no way can anyone beat their selection of insurers on rates!!
Thank you very much Mitchell & Whale!!
Good morning Adam,
My insurance company dropped my coverage for the motorcycle I was riding. I was with them for over nine years and not sure why they restricted the bike I was riding because it was the same bike I have been riding for years but, they did. They gave me a few insurance companies to contact and some of them didn’t insure bikes and the others had high rates.
I can’t remember how I ever got your name but, I went on-line and did a quote and it was the cheapest I could find. The website was great to use.
I then tried a few more insurance companies but, no luck as all the rates were higher.
I then spoke with Sandi and she e-mailed me a more detailed quote. That service was excellent and I contacted her a few days later and went ahead with the policy.
The service was just as good as the first time I spoke with her. She was very knowledgeable, friendly and again the service was excellent. She e-mailed the paperwork that had to be completed right away. I complete the paperwork on the e-sign live (very cool website by the way) and the transaction was complete very easily. I was e-mailed the 30-day temporary slip and was advised that the policy and payment details would be mailed to me at a later date.
I believe I thanked Sandi for the outstanding service but, if you could tell her again that would be great. I’m looking forward to doing business with you guys for many years to come.
Thank you, Mitchell & Whale!
I was searching the internet for some cheaper motorcycle insurance when I came across the advertisement from Mitchell and Whale insurance brokers. I replied to their site with my information and received an instant email response then a phone call. To my surprise they found cheaper rates within minutes! Found out that I saved over $200 from what my current rates were! Awesome customer service, fast friendly people to deal with. I would recommend Mitchell & Whale to anyone looking for good insurance rates and fast friendly service!
I at first was attracted to the policy price, as well as the fact your name came up in my search for motorcycle insurance and I liked the endorsements. The lady I talked to, Natasha I believe was knowledgeable and answered all my questions. I got basically the same coverage as my last insurer at a savings of $350.00. My previous companies seem to sell out or just move on which means you have to start all over again. Hoping this is my last insurer
After receiving a renewal for my motorcycle insurance, I was astounded at the unwarranted increase. I got onto the internet and began to do some research in order to obtain a more realistic quote. The one I received from M & W was competitive and the interaction with Ginny Arseneau was extremely professional. As a result, I am now a client.
Thanks for your email.
The reason I decided to go with you – as a foreigner relocating to Canada, I was price conscious. It is made harder as I have no history here. The price was reasonable and the service provided by Christine was superb. She was able to help make the necessary adjustments and navigate me through the process with ease. It was great that most of it could be done on line and within a timely matter.
Thank again for asking me for my feedback
I found your services through searching google. I called around to a few different companies and brokers before I decided to go with you guys. At the end of the day, you were able to offer me the best rates for the coverage I wanted, along with the fact that the customer service was amazing. Sandi was a pleasure to deal with and very helpful. I already wrote a google review after first dealing with Sandi back in October 2017. I will refer my friends and continue to use your services.
Thank you for the excellent service from your staff. I was looking for better prices for my motorcycle insurance and ended up saving about 40% over my long-time insurer. I will recommend you to friends.
My policy came up for renewal so I searched for a better price. You guys saved me 160 bucks on my motorcycle insurance.
I picked your company because of money plain and simple. The company I had raised my rate by about 40 percent so I started shopping and after about a dozen quotes your company did the best for me. Kelly Grondin was the agent and her service was the best.
The number one reason is the money saved, quick and easy to deal with your sales team and the clarity of coverage
Just wanted to say thanks and yes, I have recommended you to all my friends. I know of 4 or 5 have already contacted you for a quote!
I will continue to recommend you in the future! I have a couple of friends that started a motorcycle riding club. It was so the 4 of us could contact each other and arrange rides! Club is call Georgian bay motorcycle riders club! The club is on Facebook and keeps growing! Think we are close to 300 members now! I will be telling some of them, and if it’s ok I will post a little ad for you!
I am sending you this letter as a great thank for a great big thank you! I found your company on the internet and sent an email to check out your rates. I was not only greeted by great prop response to the email, but it services I received was second to none. The rates they found save me a large amount also. I do recommend everyone to try M&W brokers!
I was with Sonnet Insurance before you guys, I had run into financial problems with the unfortunate circumstance that I had lost my job and after explaining my situation to them, they refused to work with me and ended up cancelling my plan.
I searched a bit and came across you guys and spoke to a wonderful gentleman by the name of Chris who was more than happy to get me the best price possible.
He found me insurance through Jevco for only $20 more then I was paying initially with a lot more coverage then I had previously had.
I would like to say thank you very much to the Mitchell & Whale team for making finding new insurance a very quick, easy and painless process.
I choose Mitchell & Whale as my broker because you are the best & cheapest… I’m happy to recommend you to all my friends & family.
Thanks for helping me find the great rates.. All the best in your business & your life..
The two ladies that have been looking after me are awesome. I say that because it seems they are working 24/7.As for being a part of your company, I’m looking forward to the long haul .
My previous insurer had raised my rates numerous times over the last 3 years and yes I did have an at fault accident but received a letter from them at the time stating accident forgiveness for the “first one”.
I was checking my options when I contacted Mitchell & Whale, customer service was great and they were able to reduce the price substantially.
Keep up the good work.
Adam, I am a senior instructor at Fanshawe college motorcycle safety program here in London and will certainly be happy to pass along my experience with your company.
I want to take just a minute to tell you how much I appreciate having found Mitchell and Whales Insurance Brokers. I’ve had my Suzuki Burgman 650 insured with another company and here you are offering the same coverage for $200 less!! What’s not to like. Aside from the coverage I enjoyed speaking with your staff, particularly Emily who handled my questions and e-mails promptly and efficiently. Many thanks and I’ll be back next year.
So I called Mitchell and Whale when I was shopping for my first reasonably new bike, in an attempt to find some better rates, and see what models I could actually afford.
As a young rider, I was blown away. Speaking with your reps, it was the first time I felt like an insurance company was on my side. They looked for every possible discount, and genuinely cared about me as a client. When other companies simply told me that I was young, and bike insurance is expensive, Mitchell and whale made previously impossible to insure bikes affordable.
I quickly transferred both my bike and car insurance to your company and am now the proud owner of a CBR600: Something not a lot of people my age can say. I’ll continue to recommend your brokerage, and as I acquire more assets, will look to you first for my insurance needs.
Thanks for the opportunity to share.
I was being given the “run-around” from other brokers/insurance companies in regards to getting insurance for my RHD vehicle. So, I hop on Google and saw your company. From the moment Natasha answered, she was assertive, informative and diligent. My overall experience was wonderful and I look forward to being a long-term customer. Employees such as Natasha will make your company a #1 pick for insurance.
Thanks again Nastasha!
Have a great weekend!
Dear Mitchell Whale,
I really like the timely and accurate assistance of how the process was done and how conveniently easy it was to electronically fill out the forms. I do hope to lower my premium overtime; however I am thankful to know my vehicle is fully protected. I can already tell by the level of professionalism in customer service, that I’ll be in good hands. Thank you again!
Thank you for your nice email and I hope there will be satisfaction on both side I am driving motorcycle for many years since I was teenager and never have any problems. Please let me know when I ‘ll get the insurance slip for now I have only the temporary.
Thank you so much,
I am a young first-time rider, I needed to find an insurance provider which wouldn’t cripple me financially. M&W provided helpful and quick service with a personal touch. I was able to contact your brokers in the way which best suited my needs. Not to mention the price was right.
I hope this helps.
I chose Mitchell & Whale because of the excellent customer service I received after initiating an online quote. Kelly responded quickly and was always professional and super friendly. She found some great savings for me so I moved all my policies. Everything was done online and couldn’t have been easier. I have since put two friends in touch with her that have been extremely pleased as well.
I will for sure recommend you to family and friends, my services so far has been very friendly and easy! I just actually had one question about when my first payment is due so that I can write the dates down in my calendar. If you could send me that information that would be great.
Thanks so much!
I Chose your company after a little research.
- Accepted motorcycle insurance policies
- Super prompt response to my inquiry
- Competitive pricing
- Easy to do business with
Kelly was an amazing person to talk with and very informative. I got lucky to be insured by u guys. I got my m2, and my first motorcycle and can’t wait until spring!! Thanks so much!!
Good Morning Adam,
You asked the question why I chose your company. I’ll explain what happened. I got tired of my insurance kept going up, reason given vehicles a year old and a lot of other reason like cost of repairs if something happened so forth. My friends with the same number of vehicles similar house was paying less. At that time, I call my insurance brokers and all I got was a run around. I guest when you are at the same place for a while they don’t figure you will check. At that time, I went on the internet put out feelers and guest what a lovely lady call Ginny called and we talked told her my needs and said she would get back to me. She did and good to her word. We sent mail back and forth and as now you have my business. Working with Ginny, what I need, timing, help, professional I am more than happy. I have already given her name to some others and they said they are calling.
Bottom line I saved a lot of money
It was the money you saved us on 1 Motorcycle and 2 cars.
But I would like add that Morgan and her team treated me with respect and great customer service.
I want to let you know that I will certainly be recommending Mitchell Whale to family and friends….my experience dealing with your company was totally positive… Thank you!!!
Thanks for your appreciation,
I would certainly recommend to my friends and family to take advantage of better service and price.
I appreciate the way you and your company approach your clients, and it definitely felt more like I was talking to a person than a faceless 800#. Please give my regards to Samantha Stephens, as she helped me immensely and had no problem with the constant questions I had.
Not sure if this email means anything, but she does deserve credit and I will refer your company to my friends/family because of her.
I’m fairly new to your company so I can’t comment specifically on certain things, but I can definitely comment on the following:
The customer service and care given by your representatives were grate, Ginny helped me find the best rates and the right insurance for the cars I was looking to buy. She was very patient and more than happy to help me with all of my questions. I hope to receive the same great treatment if (luck forbid) I ever have to make claims, or tougher times come by. I’m looking forward to working more with you guys in the future.
Thank you again for helping me find great rates.
Hi, I was very satisfied with the service I got from Kelly, she was very friendly and very helpful and I have told all my friend about the excellent service I got.
Thank you very much for your help and I do appreciate your or rather Kelly’s help.
Plain and simple – out of 20 different brokers and insurance companies, you were the cheapest
I checked insurance hotline for my parents, for the same insurance company that offered auto and home insurance. I found Aviva to have good rates and your brokerage was linked to the quotes. So, I called and spoke with Sandi Lavery. She was very helpful and answered all my questions. So, great rates and quality service from Sandi, this is what lead me to recommend your company to my parents.
The person I purchased the motorcycle off of referred me to get insurance from your company. I was astonished as to how fast I got insured-within an hour I was on my way to get plates for my new motorcycle. The experience was amazing and all the staff I interacted with were nothing less than professional. I will definitely refer your company to many other people who I meet for motorcycle insurance. Plus, you guys found me a cheap plan too, its less than my car and Ive had a clean driving record for a year on it too.
I chose Mitchell and Whale as my broker because you made it super simple to get insurance for a right-hand drive vehicle. It is very difficult to find insurance for one, and your process and representatives made it painless and way more affordable than I thought it was going to be! I would recommend that anyone with a right-hand drive vehicle, or anyone at all, give Mitchell and Whale a try!
I am newcomer in Canada and this is my first insurance here. Reason why I took insurance from you is not for saving money, because first insurance is so expensive in Canada. Reason was great personal treatment from your officer. He was trying to find best option for me.
All the best in your business and your life.
Lowest cost motorcycle insurance for young riders that I could find, and I got a lot of quotes.
I chose M&W because it was a lowest quote, and the service I received was very good. I am quite pleased on how smooth and efficient the results were.
Your polite letter is hard to ignore! I will be happy to give a proper testimonial later, once we have worked together for a year. For now, I can give a quick report on my excellent treatment by Ginny Arsenault in helping me set up affordable insurance for my unusual, almost-vintage, right-hand drive Honda Acty.
Your company came recommended by another of my brokers, Vicki Goldrup of Brokerlink in Parry Sound. She said that you were the only reputable company that would possibly consider insuring this truck.
Ginny quickly guided me through the necessary steps and has been prompt, clear and totally polite (a company trait!) throughout the whole process.
Please ask me again in a year! I look forward to writing a compact and glowing review. You are also welcome to use my current comments if they are useful.
Thanks very much,
I asked for a quote on line and Kelly Grondin phoned me and was so nice and helpful and saved me money I would recommend you.
So I started by shopping around for auto insurance quotes as I was purchasing my first vehicle. I started off by going to my bank, then other banks and even my alumni benefit program from uni. I was not completely satisfied with the quotes I got from the banks and asked around to see what advice my friends and family could give me. Many suggested I find an insurance broker. From there I used Google to find brokers in my area. I found many but M&W stood out from the rest. It had the highest positive reviews. I began to read the reviews and learn more about Mitchell and Whale. I got a good feeling about M&W and made a call. My experience was great. My agent, Christine was so helpful and made herself available at all hours, even after business hours. I was taken through all the various coverage and options. Everything was made clear to understand, no confusion, and even if something was unclear, she took the time to get me on the same page. I never felt any pressure of closing or committing to the offer presented by my agent. And the best part was that it was the best quote I received, of course being the lowest price but also on the amount of coverage I was receiving. I was sent emails of the quotes so I could sit down and discuss them clearly with my family before making my final decision. From start to finish it was a complete pleasure doing business with M&W Insurance Brokers, especially Christine who truly went the extra mile in providing customer care and satisfaction. I would recommend M&W to anyone looking for insurance coverage and personally hope to continue this great business relationship.
Incredible customer service. Quick to call me back very friendly very helpful with multiple quotes and guiding me in the right direction regarding previous insurance brokers.
You were very professional and I dealt with Christine she was a delight to deal with and she made the whole new car buying process very smooth.
I wouldn’t choose any other broker again I think you guys are a great help.
I was referred by my father which said it was a great way to save money going through a broker. But then I later realized it was more than that when I met Kelly who stayed on top of her customer service and personalizing my concerns by asking the right questions in assisting me. In addition, she was able to quickly respond back by addressing my concerns which made me feel valued as a customer and not just a number.
Thanks for all your help.
I pick you guys because I heard good things about you guys and because my dad is with you guys.
I was looking for insurance online since my current company would not insure my new vehicle being too old. I came across Mitchell & Whale after calling a few other places that were not much help I gave them a call. The lady I dealt with over the phone was very nice and helped me out perfect very informative and was able to answer every question I asked. I got the best deal out of everyone else I called by saving me 60$ a month. I am very happy with the experience and service I received.
Thank you and your company I was at the end of my rope trying to get insurance for my euro imported BMW M3, all the other companies never even got back to me then after speaking to a friend in the right hand drive club they suggested I should try Mitchell and Whale and I was glad I did I called on a Friday morning and a very nice employee Christine had secured me insurance by 3 pm so greatly appreciated I will definitely recommend your company Adam.
I asked about insurance on a Facebook motorcycle page, as I am a new rider.
Chris Park took the time to walk me through what rates would be with certain types of bike and how it would affect the rates.
After I bought a bike he quickly set me up with insurance and promptly answered any questions I had, and even ones I didn’t know to ask! Was a very good experience dealing with M&W.
I believe it was a pure coincidence that Ms. Luscas contacted us just as we were looking for an insurance company, she was very supportive and explained all our options that we asked her to go ahead with the policy!
My wife and I are very grateful to her especially that she committed herself to ensure that we were satisfied with the policy.
I called Mitchell & Whale, after searching a bunch of insurance companies, with no luck, for the coverage I needed for my situation.
I talked with Morgan, about my insurance needs, and within a few minutes, she had a quote for me, and set everything up right there and then Morgan sent me everything I needed to get going, after months of looking, in only a few minutes, I was insured, and on the road.
Thank you Mitchell and Whale, and Morgan. For understanding my personal situation, and the needs of my insurance situations.
Here is my reason why Mitchell and Whale Insurance Brokers Ltd are my insurance company of choice. While searching for motorcycle coverage I discovered that Mitchell and Whale responded with optimal professionalism and fair pricing meeting my insurance needs at this point in my life.
I own my own home as well as 5 other vehicles and look forward to continued business with Mitchell and Whale. I am happy to have been welcomed into the Mitchell and Whale family and do not hesitate to recommend them to family and friends.
My apologies for the very late reply to your original request as to why I chose your company for my insurance needs.
First of all let me state that dealing with Natasha Lucas was an absolute pleasure and secondly your rates were very competitive and time will tell if they stay that way moving forward.
Originally I went on line looking for motorcycle insurance for my 2001 Triumph and found that some insurers were ridiculous with the rates and my current insurance provider jacked my rates from 2300.00 per year for both the bike and my 2007 Silverado to over 3600.00 per year.
I am 65 years old and other than 1 minor conviction last may I have a perfect driving record for 15 years, so when I received that ridiculous increase 2 months before my policy expired I started to look very aggressively.
I live in Ancaster Ontario (Hamilton area) and I went on line and found a company web site listed in Dundas Ontario (I don’t recall the name) so I went on line with an inquiry and filled out the basic information that was needed for an auto-quote and minutes later I receive a message from Natasha and she quoted me prices that were associated with Wawanesa Insurance and saved me huge not only on my bike but my truck also. The rest is history.
I understand that you are located in Ajax and how I got hooked up with you is still a mystery to me but for whatever the reason it has worked out so far.
Please feel free to contact me further if you need more information about my situation and please sent my vey best to Natasha and thank her so very much for her wonderful service.
Thanks again Adam and all the very best to you and your company!
They are nice ,good ,fair insurance broker ever I got.
I chose your company because of the savings but after talking to Sandi Lavery it was evident see was who I wanted to deal with. She was kind, courteous and very helpful. She has represented your company with the highest standards I’ve seen from any insurance company I’ve dealt with. I will be dealing with her a lot more and recommending my family and friends to her.
I look forward to a long relationship with your brokerage!
Chris Park did a very nice job and was very courteous and efficient explaining everything the best he could not having me in front of him .
I choose Mitchell Whale first of the way that Natasha presented to me and the affordable monthly fee I’m really happy with the service and deal I have with your company.
Thank you all.
Thank you for your email.
My reason for choosing your great company is all of the above, in particular the customer service.
Please continue offering such great service and I promise to refer your team to all my friends, family and church congregation.
I chose you guys because you were offering by far the most reasonable rates especially for a new rider. You guys didn’t feel like the average company of “were going to charge him insane amounts because we’re basically expecting him to crash” etc. It feels like you guys put trust in me not just as a customer but as a person so I’m more than happy to give you my trust back.
I love the support and friendliness I received from the company.
We were shopping around for motorcycle insurance and contacted several brokers. Kelly from Mitchell & Whale responded immediately and was most helpful in searching out the best deal for us. She has been available to answer our questions and arrange for affordable coverage.
We are most impressed and pleased to have found Mitchell & Whale.
I chose Mitchell and Whale for a couple of reasons.
Firstly, the customer service I received was amazing, from the minute I talked to Ginny on the phone I felt like I was a real person and not just a number. Right away I felt at ease and confident about my coverage.
The whole process was fast and easy right from the beginning and the pricing I got was better than any others I looked into.
I will definitely be recommending you to others!
I don’t mind sharing why I switched to Mitchell and Whale…
Apart from the fact that M&W was able to save me a lot of money, Natasha Lucas was polished and professional, quick, knowledgeable and cheerful. It seemed the way business should be conducted, but often times is not. So I was pleasantly surprised from start to finish. I can’t remember exactly how I stumbled upon your business contact info, but I’m glad I did. I have already told others of my great experience. I hope this business relationship continues to be as great as it started.
Thanks for contacting me. I’m really thrilled by your service. You already showed so much more than what I used to get from my previous insurance company. I’m looking forward to see how things go.
Good morning Adam,
I have switched to M&M brokers because my current broker who worked with state farm could not insure my second motorcycle for the same price as the first was insured.
I have old motorcycles 1967 and 1975. Most of brokers only deal with 1981+ motorcycles. Mantha insurance took all my data and promised to get back to me with a quote and never did.
Dalton Timmis people sounded like they don’t want my business, questioned mileage I do during the season (saying that I actually do more than claim). I called the next broker that deals with Echelon. It was M&W.
The person on the phone (Jonathan Mistele) sounded very encouraging, friendly. He took all my data and came back the next day with good rate for both motorcycles. While doing paperwork, Jon issued a short-term insurance slips so that i can attend the Delta vintage motorcycle show.
I have recommended M&W brokers to my friends who own motorcycles. You are doing great job.
I found out about your company at the Algonquin College M2 course. One of the participants gave me your phone number. I called my insurance to get motorcycle coverage and then I contacted your firm. Not only was your staff knowledgeable and professional but very efficient and fast with the paperwork so that I can get riding as soon I could. Not just within the same day of licensing my motorcycle but within an hour. A huge thank you to Samantha Colley and Morgan Roberts.
- The agency route is a waste of time
- I wanted to consolidate my insurance relationship(s) with one broker
- I wanted my broker to be (and have) local representation
- I wanted my broker to have my interests at heart, offer solutions and be competitive
- I wanted a level of high-touch and personalized customer service – Natasha Lucas was exceptional – a great client experience! Thank you
I moved my relationship over the Mitchell & Whale for all these reasons.
I looked at 6 different insurance brokers and I chose Mitchell & Whale because of good testimonials that I read on your site.
Now I know that testimonials can be faked but, from the first phone call from Sandi Lavery I knew I had picked the right broker for my insurance needs. She was fast, efficient and thankfully, very patient with me. I will recommend Mitchell & Whale, and Sandi, to anyone that needs a really good insurance broker.
So far so good. Samantha Stephens has been a great help so far. Always quick with responses and very polite. The reason I have chosen you guys is I recently imported a right-hand drive car. Did a quick google search and your company came up as one of the top for right hand drive cars. I got a quote for what I think is a very fair price and here I am.
Saved me money along with prompt responses and friendly staff, would highly recommend to others
Good morning Mr. Mitchell,
I do apologize for not replying to your e-mail until now but I have been having to much fun riding and have not check my e-mails for a while. I want you to know that I found your firm on the internet by random chance while I was looking for insurance. When I contacted your firm I was greeted by Ms. Kelly Grondin who was very pleasant on the phone. We discussed my needs and she made some important suggestions regarding my coverage and help me fill out the application. Everything went very smoothly and I have told all of my motorcycle colleagues about your firm and suggested they contact you when their insurance comes due for renewal. With the service I have received so far I feel secure in the knowledge that I will be properly taken care in the future. Have a great day and enjoy the rest of the riding season.
I’m not a person for messing around endlessly, so your service was ideal for me.
I got the quickest and lowest quote from your company and went with it.
The service was quick, to the point and I got what I needed when I needed it – right away.
I was also pleased to see that what was quoted was deducted from my account. There weren’t any additional service or processing fees. Very pleased with this!
Thanks for the opportunity to express my satisfaction with my insurance coverage!
I first heard of you guys from a co-worker and I’m happy I took their advise! I’d gladly recommend your team to anyone else looking for insurance.
I want to give a huge thanks to Kelly Grondin, the sales associate who assisted me with my interest in motorcycle insurance. Earlier in the Spring I had been researching different companies to get an idea of what my insurance would be like for my first bike and Kelly was the first person that made a lasting impression. She was precise, patient, and happy to give some estimates while I was trying to narrow down the exact bike I was looking for.
Once it was time to get my insurance in late Summer, Kelly was happy to share my excitement and helped me get everything sorted in little to no time! It was great to have a personal broker — someone I could touch base from time to time and have a conversation over the past several months.
After comparing numerous quotes, Mitchell & Whale had the best price and service bar none. No other company had as much heart and passion like your team. It was a win-win in my books! Thanks for all your help.
All the best,
I switched from Allstate (my goodness, I guess I don’t really blame their soldiers, their horrible business practices must be coming from higher up) and Natasha Lucas was great. She was almost too smooth, professional, great rates, quick, pleasant and polished. I hope this relationship is as great as it started.
I had a very good experience with Ginny, she did a very good job finding me insurance and she was very prompt.
The cost for my motorcycle insurance was excellent as was the service.
Chris made sure I knew what all my insurance coverage options were and answered all my questions promptly and professionally. I knew I made the right decision of having my insurance needs taken care of by Mitchell and Wale Insurance Brokers. I now tell everyone who asks about my bike at the Powersports store where I work who to go to for their insurance needs.
Previous broker became complacent after 20 years with them. Let a renewal slip through with a $1000 increase without notifying me.
When I received it, they told me there was nothing I could do until next renewal, 11 months later, This poor service cannot be rewarded with continued business. You were highly recommended on the GTAMotorcycle website, and my enquiry was replied to immediately. Seeing as I am overseas the transaction was handled completely via email. Great service is the key, thanks for the follow up, I will continue to recommend your brokerage.
Looking for car insurance. This company give me the best Customer Services. They help me to find the solution to restart my car insurance.
Did online quote and yours was good price.
Left info and someone called back in 20 minutes. It was 5pm Friday, I didn’t expect it…so called your number and Sandi was really helpful and nice.
Those were reasons.
The reason I chose your insurance company was because I was shopping around online for a new one. I found yours and clicked on for a representative to call me. Immediately my phone was ringing and it wasn’t a recording it was a real person. I got a quote in about 10 min and I saved over $300. So you made it easy and stress free.
Have a great day.
thank you for your appreciation. It is very mutual. The support and help I got from Samantha during my search for the right insurance and her work to convince the one I desired to provide the insurance to me even though I was a bit more of a tricky client (I think), was fantastic.
Thank you again for your help, support and service.
Good Afternoon Adam,
As per your email, below is my response as why I chose Mitchell & Whale Insurance Brokers Ltd.
While searching online for a new insurance broker, I came across to Mitchell & Whale Insurance Brokers Ltd. and decided to get a quote to see my options. The agent was on top of following my request and received a courteous call not too long after. I decided to continue and received the best customer service while searching many insurance companies for the best quote. The agent tried his best to ensure I received the lowest rate and even when beyond that to find additional discounts that I would have never knew exist. I would recommend Mitchell & Whale Insurance Brokers to any of my friends and family as they exceeded my expectations when searching for the best quote.
Started out just because you were cheaper then i went to sign the papers Morgan the lady I deal with was awesome I have gave your number to a few people now.
Sandi was very professional she explained everything that was asked and very polite.
I’m a 20-year-old who has always wanted to ride a motorcycle. Finally, I caved in and purchased my first bike. The next part was the hardest. Calling insurance companies to try to find someone to insure me. I am a new driver and I was getting quotes for around 11000 a year just for a small ninja 250. Finally called Mitchell and whale and spoke with Ginny. She was extremely friendly and also found me by far the best quote possible for someone in my situation. She helped me through the whole process, was always a text away with all my questions. Got me set up in no time and had me on the road faster than I could have imagined. Want to thank Ginny for the awesome first experience with insurance. And I am proud to say I won’t be using anyone but you guys! Thanks a million.
My motorcycle insurance was up for renewal and my premium kept going up instead of down.
I found the web site for Mitchell & Whale and I gave them a call. I’m glad I did because I am saving over 400.00 dollars a year.
Hi there Adam,
I first found out about Mitchell Whale from the forum GTAMOTORCYCLE. Everyone was raving about it so I decided to give it a shot and did an online quote. To my surprise, the quote was very reasonable so I decided to accept the offer!
I just want you to know that Ian helped me out a lot today with my issues was very helpful and kind he was a great help and would like to let you guys know.
Great company, excellent staff, very professional in helping me obtain my insurance. Highly recommended for anyone that’s for insurance.
There was really no difference in the rates between yourselves and my home insurance provider. You were both quoting on Wawanesa and the difference was negligible. There was no advantage to combining because the Home and Car insurance I have elsewhere are with Contact Insurance, thus, no additional discounts.
So why not make it simple and give it all to Gallagher? Honestly, Natasha Lucas. She was enthusiastic and helpful. Gallagher is also very customer oriented but I felt that Natasha gave me a better customer experience.
I was a sales manager, amongst several other positions, with a distribution company for 15 of my 43 years there. I realize the importance of a positive, enthusiastic attitude towards the customer.
Thank you so much for your kindness.
Dealing with your company is very satisfactory and I am speaking about your great services to all my friends here and most of them newcomers and they are planning to buy new car and searching for insurance company.
The only concern I have that my car insurance is high and I have very good driving experience in many countries for many many years with No accident history so for that I deserve a discounted price, I don’t want to look for another company because I like your professionalism, I am looking for lowering my car’s insurance especially my deductible is high too.
I am really looking for long-term membership with your company as its recommended to me by my friend, and for sure I will recommend your company to all my friends.
Thank you so much and looking forward to hearing good news from you.
I chose M&W brokers because I had a quote from Dalton Timmis that was quite high, and I was determined to get a better one. I have a vintage (61) bike, I’m 73 and just passed my M2, but had several years riding in the UK without incident. I got the impression that DT thought they had it made for persons in my predicament.
Sandi was very helpful by comparison, and I have a more reasonable rate. She even processed it though the holiday period.
When my last insurance company raised motorcycle rates for inexplicable reasons, I decided to shop around. I went to my favorite motorbike forums and found M&W brokers. I saw they were posting and trusted by fellow riders so I decided to give them a call. I got a great rate and a very helpful response and switching over was a no-brainer. I loved the online signing and document uploads and within a couple hours I was insured and ready to go. Great, efficient, friendly service.
I chose M&W for a couple of reasons.
- Very quick response to my inquiry
- Saved a bunch of money compared to what my former insurance company offered
- I also experienced the great paperless process you provide. Easy and quick. Something I did not expect
- I also appreciate the communications I receive
Thank you for the kind words & welcome. I was very pleased with my experience of switching over form All State to your brokerage. A quick call to Morgan had me pretty well on board, and then following up with Samantha to get through the e-Docs & required info went by seamlessly. A couple days later I had my slips for the month, and informed a renewal is coming at the end of August.
I will gladly recommend your team over to friends & family should the topic arise – I have actually forwarded your info over to a work colleague also interested in motorcycle insurance in the near future, and having had dealt with a few headaches before regarding insurance I was happy to tell him of my simple experience with yourselves.
Thank you Adam,
I chose M&W because after having countless disappointing online quotes, I received an email from Samantha who was willing to provide me with various scenarios (different makes, years, etc.) in a friendly and timely manner.
Samantha was great and I hope if I qualify for lower rates in the future, she will continue to advise me!
Hey my name is Ryan, I have had the best experience I have ever had with your company. The lady I had spoke to was absolutely amazing, she was kind and very nice on the phone. She made the process as smooth and painless as possible I will gladly recommend your company to anyone and I already have to a few of my friends.
Keep up the great work I can’t wait till my insurance on my other 4 cars expires so I can switch over you guys as well.
Thank you so much.
At the time i needed insurance fast. I’m not good with computers so online things sometimes become difficult. You sent me an e-mail and with in hours Kelly Grondin contacted me by phone, that was why I’m with you. Immediate response by an actual person.
Hi Adam, I can’t remember exactly how I came to discover Mitchell and Whale but it was most certainly through the internet.
I recently purchased a BMW K1300S and unfortunately many insurers are not willing to insure this bike. I emailed quite a few and through internet searches I came across Aviva who you were a broker for and a couple others that do insure this class of motorcycle. Its quite possible it was a thread regarding insurance on a BMW site but I can remember for sure.
Ginny was the first to get back to me and we worked out the details over the next 48 hours. Another broker did get back, I can’t remember who but at that point I had had enough of the run around and Ginny had already done a lot of work.
We did look at moving my home and auto but at this time it did not make sense although it is something I would consider in the future.
Thanks to Ginny and yourself for helping me out, best regards,
I had a motorcycle that I didn’t insure for a few years because the price was just too high. Nothing crazy just a 400 cc bike. I was paying over 1600 dollars a year and it just didn’t seem worth it. I saw Mitchell whale after a quick Google search. I tried a few other company’s websites online but they were kind of a pain to navigate. I filled out some forms and Kelly gave me a call shortly after. She was awesome very friendly even gave me her personal number after business hours to help get me on the road that night. I set everything up in my spare time at work on my phone. E transferred the money and e signed the paperwork sooo easy and only took like 30 minutes total
All the great service aside they saved me a TON of money (over a thousand )and really that’s what we all want. You’d be crazy not to at least get a quote when your insurance is up for renewal I know I can’t wait to see what they can do for my truck when the time comes!
Thanks Mitchell whale team!
Hello Adam. I chose to purchase insurance from you because the people I was in contact with were excellent, the process was simple and the price was right. I have already recommended you and yours to several people including my brothers who are always, as I was, in a struggle to find a fair price for motorcycle insurance. I will be in contact with you concerning my other insurance needs as renewal time nears.
Thanks to all.
It was a simple as needing another insurance broker for my motorcycle; as the broker I was dealing with just wanted to continue to increase my rates by going to very expensive companies for my insurance. Also as a note, your company was the first one on the list and that’s usually how I shop. Your representative was extremely helpful and provided me with what I required in a very timely manner. As time goes on and I have a bit more time I will be discussing further insurance needs for my other vehicles and my rental properties.
Thank you for the excellent service thus far.
I took the time to contact M&W Insurance Brokers because the insurance premiums for my Can Am Spyder had risen over 50% of what it was a year ago. The brokers at my last company DID NOT appear to want to help me get a better deal. Chris from M&W took the time and with no pressure outlined a better deal. I was impressed with the efforts on my behalf and have switched my Spyder to this company. I will consider my whole insurance plan in December when my Cars and house premiums come up for renewal.
Thank you for asking me for a testimonial.
As someone who is completely new to looking for insurance, I felt a bit daunted by the whole task. It isn’t as if I have a car or house to insure, I’m looking for motorcycle coverage only. Which is a bit more of a challenge since there are often only package deals available.
Having collected some insurance broker flyers at shows and conventions, I completely spaced and threw them out… So to the internet! I searched, and I kid you not, “motorcycle insurance with baby riding a bike” and whether or not this was an image you used on one of your ads, Mitchell & Whale popped up in the top 3. The other 2 companies I’d already contacted unsuccessfully, mostly because they either wanted me to have a car or home as well, or they were rather pricey. I simply provided my name and contact information and received a phone call shortly after hitting “send”. We spoke on the phone for a bit, I answered some basic questions regarding my bike, license, etc etc. They found me insurance for about $70/mo (on par with my phone bill, this seemed very reasonable).
I’m a new rider in Ontario, and only have my M1 as well as completed a rider safety course, this qualified me for a M2 rate with Mitchell & Whale. There were other companies and brokers that would give me a super high rate, or tell me to wait until I got an M2. Major insurance companies wouldn’t even return my call or simply tell me to find a broker to help. Well, I did and here we are. Insured and riding within days of purchasing my bike.
The services provided my Mitchell & Whale were fast, proficient, and the staff were knowledgeable and friendly. I’ve dealt with Samantha, who is super nice and patient, they helped me with my paperwork, and have kept in contact with me regarding my coverage and the overall processing of my paperwork with the insurance company they found.
I would definitely recommend using Mitchell & Whale, especially if you are a new rider, and maybe even for more than just motorcycle coverage. As part of a Facebook group for bikers, I already added their contact information in the recommended insurance broker album, hoping that there are others out there who are in need and will get as lucky as me.
Thank you so much!
I originally found you via google search, but after speaking to your insurance representative I knew I was in the right place. She was very effective and in a short time found us what we were looking for.
We were looking for a new insurance company, and then a colleague of mine told me very nice words about Your company We gave you a call and asked for a quote, and now we are with you, Mitchell & Whale.
Thanks again, we will recommend you to all our friends. We have a very good experience with you and how you care about every single customer.
Sandi was excellent could not ask for better Rep
I was calling Riders Plus to get coverage on a new bike I was buying and was getting nowhere, so while waiting called you to get a quote. Ginny was so pleasant and helpful on the phone – decided to go with her and she had me set up with an insurance slip and policy within 15 minutes. Am going to call for a quote on house and car in the fall when they are due for renewal,
thank you to Ginny…
I picked MW because you were quick to respond, easy to work with and best price.
Thank you, the people I dealt with were awesome.
Good evening. I received a call from Natasha Lucas. She was friendly, patient, funny and very knowledgeable. She answered all of my questions and provided me with all of the information I need to make an informed decision. I have not made a decision yet but she made shopping for the right bike easier.
I’m really happy with everything Kelly was awesome. I started at about noon and she had me riding by like 6. I’ve been telling all my buddies about how easy it was totally the new way to do insurance. Massive savings too I was getting hosed over 1600 bucks a year not even worth it at that point.
The reason I decided to use M&W Insurance Brokers was primarily because of the great rate I got. Other insurance companies were charging much more in fact one company wanted to charge almost three times the price I’m paying now with Echelon Insurance which M&W found for me.
I also liked dealing with your broker Jon Mistele who made things easy for me. He gave me an organized list of things I would need in order to get the insurance quickly such as take a motorcycle course in order to get my insurance and a better rate.
Over all I have to say I’m quite happy so far with M&W and would definitely recommend your company to any of my friends.
The reason why I chose M&W brokers is because a distant family member recommended me and thoroughly explained why it was a great fit for them. Upon just inquiring, the employee I had spoken with was incredible to deal with and made the entire process much easier. I’ve dealt with other brokers previously, and I am definitely glad I made the switch.
The reason I chose your company was because of money. Now that I have dealt with your company I would recommend you. You are very professional, prompt and do what you said you would do.
Dear M & W Team,
Ever since I received my first insurance policy for my car, I was under the impression that direct underwriters were always the most inexpensive, because I was (wrongly) informed that they cut-out the brokerage costs.
Admittedly, my insurance decisions have always been primarily based on cost, rather than coverage. After being referred to M&W from an industry colleague I was very impressed by the responsive and personal attention from a dedicated contact, as opposed to a 1-800 number.
After quickly going through my coverage requirements, I was elated to find out that my Home and Auto policies through M&W were not only less costly than the direct insurer I had been with for 10 years, but my coverage is so much more fulsome than I had previously.
So, without hesitation I will refer friends, colleagues and family to M&W going forward.
First off I must say what a treat it is to receive an email from the boss. I chose your company for two reasons. One because M&W is a cool logo upside down left to right or right to left it’s still the same logo and same message, just like the coverage and service clarity and equality around the board.
The second reason I chose your company is because they were able to help me secure the purchase of my first motorized vehicle. My helpful service rep Jon communicated directly with my financial advisor to make sure everything was smooth sailing for my purchase and that I got my ride on the day that I needed to pick it up and drive it. Would highly recommended M&W to anyone buying their first vehicle. Thank you for your great service & Stay classy San Diego!
I dealt with your insurance company firstly based on price, quite a huge difference than my other quotes and it includes contents insurance. What amazes me though, is the quick and efficient service I am receiving from Sandi.
I then got an email from you welcoming me to the company. You then followed up asking what reasons made me chose your company, so you can improve your service. I know that we can always improve, but based on the service that you are providing, there is not much more you can do to be excellent. I will definitely recommend your company to everyone I know.
We chose your company for the savings but also for your great customer service!!! Not to mention it was quick n easy to get everything set up!! Your representative (Sandy)was amazing she was on top of everything!! Thanks so much!!!
Thanks for welcoming me to your insurance company. I received excellent customer service and SAVED MONEY. I choose your company from the Google Website. I’m happy to have my insurance with you, will recommend your services.
We’ve had a great experience with you guys so far. TD came back to us via their loyalty team to work-over the insurance quote, but I am just getting a much better feeling with your team and the personal service. It feels a lot more “white glove” than I am used to.
This is my history,
I have been in touching with M&W for long as 9 months; during this period of time, I contact them almost every month as I was searching to buy my first car. They never gave up on me, they always answer my questions and found the best solutions with kindness and respect for my needs. When I finally bought the car, I was sure they are the one who is going to give me the best option ( and I look another brokers, have a bunch of them over there) but M&W was my choice, their Customer Service going beyond my expectations and I strongly recommend it for my friends.
I had never even heard of your brokerage until I was on my M2 course and the other participants mentioned how you all were a pleasure to deal with. So I took note and placed you on a list of others to contact after I got my certificate.
I reached out to a few of you at once. You could imagine I was very eager and anxious after going through the course and passing and needing to get my plates to do what I could to get in the road right away. Your agent was THE ONLY ONE, out of 5 places I reached out to, to follow up on my voice message that same day. Others were like we may get to you tomorrow or the day after. Kelly was on it and very professional and when I had questions responded via email promptly. That gave me the confidence that I was regarded as a customer and not just placed on the shelf as just another number like the other companies did. I have already advised my friends that I ride with about my experience so far.
That was why I chose you. You all chose to treat me like you wanted my business! Oh and your price was great too. To tell you the truth though I wanted to get on the road so price wasn’t a big factor and as you can see I added some products because of the value it offered.
I hope that this helps you continue doing what you are, it will continue to yield results. Even now, after I am already your customer you are reaching out and perfecting your competitive advantage. I am thoroughly impressed.
I have contacted 6 brokers and most didn’t care much. 2 said they will send me an application but never did. When I called Mitchell got me the best rate and Natasha was very helpful. Best service ever.
July 12st 2017
I chose Mitchell and Whale Insurance Brokers because I was able to get a quote instantly over the phone. They beat the price of my previous insurance brokers by $800 a year. I was able to sign my insurance papers over the internet immediately and received my slips instantly. Natasha is such a great broker and even hooked me up while she was in her day off. I highly recommend Mitchell and Whale Insurance Brokers!!!
Originally when I came across your company I was just looking for quotes,and yours was just one of the 6 places I asked for.
I don’t pay a lot for Insurance as I am a professional driver with a lot of years experience and many driving courses as well as defensive drive courses and risk assessment courses to name a few. The company I have for my Insurance right now doesn’t provide motorcycle insurance, which is why I had to source out for Insurance. The first reason I considered your company was after talking to family and friends it seems to be a reasonable quote for a first time motorcycle driver.
When I sent the email to your company I was happy to get a response right away I believe it was less than 2 minutes by an e-mail and followed by a phone call another 2 minutes after by Natasha Lucas.
Throughout the whole experience of getting the quote and the exchange of paperwork Natasha Lucas was awesome. Very courteous, understanding and a pleasure to work with. Natasha held my hand so to speak, through the whole process of learning how to do e-transfer and stuff like that which I’ve got no experience with, and being patient with me when I still couldn’t figure it all out. The way Natasha talked to me and helped me through all this is the biggest reason I decided to pick your company. Even turning down a quote from my friends company at PBL Insurance.
Once I get Insurance I don’t generally call them back as I never get tickets or get into accidents, but I hope if I ever do need to call that I could deal with Natasha.
I have been struggling for better insurance rate since 2-years and spent significant amount of time in finding an economic insurance agency. The most competitive quote I received was from M&W that I finalized.
2nd I would especially mention Ms Morgan, she replied every email I sent within an hour. And helped me so sincerely e.g not to cancel my existing policy as it will cost me a lot, how to shred my insurance rates etc. that I could trust her without a second thought.
I think that were the reasons to choose M&W and I would recommend any of my friend for the same. Thanks M&W for being one of the best insurance agency.
First off, I wish I called you guys sooner! It would saved me a lot of headache, and lot of time, listening to people I did not understand. Your agents are very professional, understanding. The process was very simplified yet very informative. I would most certainly recommend you to family and friends, and to people who need ya’ll. I look forward to doing more business with your establishment.
Hello Adam :)
Thank you for the welcome, it means allot to know that someone cares and doesn’t think of me as a number.
Have a good one.
I chose M&W because my last broker didn’t do their job to find me a reasonable rate and to have monthly payments thanks to you guys you made it possible.
Thanks for the welcome e mail that was a pleasant surprise! I’m happy to be part of the team! I decided to go with your company for insurance coverage because of 2 main reasons. 1- you had the best available price for the coverage I was looking for! 2- I was actually thrown off at how friendly/helpful your team has been since my 1st phone call I made to your team. It just stuck with me customer service is huge for me and your team has gone above and beyond for me. I’m especially pleased with the help I received from Natasha Lucas to help me finalize my coverage options. She was very professional, yet personal and I could not have asked for better service. (not to mention quick and efficient) I thank you and your team for the amazing service I have received. I would not hesitate to recommend anyone to Mitchell Whale ins.
My reason for switching to your company is simple. I had been insured by Rider’s Plus for approximately the last 15 years. When my policy came up for renewal, I was contemplating selling my motorcycle and called Rider’s Plus expressing this. I was told to give it more thought, and call back when I had made a decision. A short while later, I decided to keep the bike, and called Rider’s Plus to renew my policy at which time I was told that my policy had lapsed, I would not be treated as a new rider, would not receive my discount for an impeccable driving record, and would need to have my driver’s abstract check. I was also told that I would be paying the additional costs (roughly $100.00) for the next five years, at which time I would start receiving the discount again. I was told this by no less than three of their representatives, one being a supervisor, that there was absolutely nothing they could do about it. (Echelon’s (the provider) policy, and nothing could be done) This, after repeatedly telling them of my previous call, and being told to think about it, and call back.
When I called you company, I explained the situation to your representative who felt the treatment I was receiving was ludacris. I was told they would contact Echelon and call me right back. Less than five minutes later, I was called and told that everything had been sorted out and I would be treated as if I had renewed as per usual. (No additional fees, etc., etc.) I obviously renewed with your company.
Just for giggles, I called Rider’s Plus again, spoke with a supervisor, explained the situation again, and was again told that there was nothing they could do about it. I then explained what had transpired with your company, at which time I was told to leave it with them and they try to sort things out with Echelon. At that point, I expressed my disappointment that after 15 years of loyalty without a claim, they could not even be bothered to “pick up the phone”, and told them that their services were no longer required.
I have dealt with three people from your organization thus far, and have been treated in a very courteous and professional manner.
Keep up with the excellent work!
Hello Mr. Mitchell
The reason I chose your insurance company is because it was one of the less expensive ones. However I dealt with Morgan Roberts and she was very easy to
talk to. She made me feel very comfortable and after the interaction with her I was left feeling at ease.
Most insurance companies I have called make one feel as though they’re only there for themselves and forget the client. Dealing with Morgan was an
absolute pleasure and I am happy with everything.
The reason I chose you is that the treatment and response was extremely satisfying. Very professional. Great staff and very reasonable rates. Thanks. Hope to continue doing business with you in the future.
The reason I chose Mitchell and Whale insurance was because of the quick response time I had from your employees, Morgan Roberts, and of
course the price. I have called multiple insurance companies for quotes and some either took a couple days to respond or didn’t even call back. I
figured that if it took them a long time to respond to new potential clients, what was the turnaround time going to be if I actually had a claim to make?
Morgan was responsive and answered any questions I had. She made me feel comfortable that if I were to have a claim, she would be there
to assist me.
Good morning Mitchell,
Due to such prompt and professional custom care and service, there was no competition. I had reached out to 5 different insurance brokers
& other insurance providers. Mitchell & Wales were not only the first to reply, but I had been insured for two days before any of the other companies
began calling me back. As a fulltime university student and mother of 3 with one on the way, time is of the essence. I would highly recommend to all of my
friends and family.
I chose your agency because you found more affordable insurance policy than I had before & your company is much closer to my place compared to the
Thank you for your help the other day.
Have a good weekend!
I chose Mitchell and Whale because it was one of the cheaper rates I could find and also you guys are the only place to return my calls
Great People, Great Service, Competitive Rates. A Winning Team!!
I have had insurance with your company for less than a month and am truly happy thus far. I have had great customer service, extremely easy setup, and received the best competitive rates. I would recommend this insurance company!!
When I called for the quote Ginny was nice, courteous, clear and informative. She had me insured right away. The rate was competitive.
I wanted to thank you for your support and guidance in finding the best policy with the best rates to suit my need.
You went out of your way to make my requirements for property insurance YOUR priority and your turn-around time was exemplary☺
I’m very impressed by how quickly and effectively you evaluated my insurance needs; researched the best policy options; and responded back to me with an affordable, quality policy.
There are many things to organize when closing the purchase of a new property but you and your assistant Samantha have made the insurance planning aspects smooth and straightforward.
I will be sure to recommend Mitchell & Whale – and in particular your services, to friends and family moving forward.
Have a lovely day and thank you again for all your help!
Simply put, I searched for cheaper insurance when our previous insurer bumped up our prices by hundreds 2 years in a row. Your name was suggested to me by a friend, and your quote was superior not only in price, but breadth, as you accepted the car, truck, bike and house together to improve the cost. Your coverage on the house is comparable and more reasonable.
to be completely honest with you I love the rate and the quote I was given everything was and is amazing about this company and I would refer you guys to everyone I know.
You helped me find a more affordable car insurance, and were very reliable and extremely helpful when it came to getting a quote for me.
I’m really happy with the help I got within a couple of hours you guys had my car on the road, for my vehicle being RHD ( right hand drive ) insurance is really hard to find, and especially to find a company that will not only insure me but give me fire and theft prevention as well as a good price.
I was shopping for insurance on my motorcycle insurance since my renewal was coming up and you guys were found to be the cheapest for the same coverage as other places. I shop around every year for better insurance rates as I get older and gain more experience, so hopefully rates at M&W will be competitive as the years go on. When my car and house insurance come due, I will definitely be getting a quote to see how it compares.
Overall, the process was very simple, easy to do over the online web-signage. I hear back from agents very quickly and they tend to my needs. I haven’t been in an accident yet, so I wouldn’t be able to compare services to use insurance though.
I chose Mitchell & Whale Insurance Brokers Ltd. because their follow-up is impeccable. The insurance broker called me instantly following my inquiry that I submitted via Insurance Hotline. She was efficient in getting me the insurance coverage to suit my insurance needs. The price was the BEST and lowest price that I had been quoted after speaking with many insurance companies and brokers. Since being insured with Mitchell & Whale Insurance Brokers I have noticed a significant difference in the customer care and quality of customer service. Mitchell & Whale Insurance Brokers Ltd. really does care about their clients. Very personable brokers who take the time to make sure you are comfortable and have everything you need. I would highly recommend Mitchell & Whale Insurance Brokers to anyone looking for insurance in the market right now.
Amazing service, I was searching for another company to try to get better price on car insurance and I found M&W insurance. I’m so happy.
I totally recommend them. thanks for everything
Dear Adam Mitchell,
My last insurance company that I was with since 1976, decided that due to their rule of 2 claims within 5 years they could not renew my policy. One claim was a forgiven and just about 2 months away from passing the 5 years. The second was a claim made by another who claimed I scratched their car. And so I was left in a panic to find a new Insurance Company.
My daughter in law gave me the lead that found you. I left my name and number on line for a broker to get a hold of me. And it was your company that did.
Your representative Natasha, was polite and courteous, and understood my needs. Although the rate wasn’t lower than I had been paying, it was equal to and within my budget to afford. It took a few hours to get all the paper work to her and by that night, I had a temp. slip showing I had coverage. She stayed after she could have gone home for the night. I appreciate that she went beyond what I think she had to.
I look forward to a long relationship with your company.
Hi Mitchell & Whale,
I chose this company not only because you had the best price for my Honda Cbr 600 but also because Scott was so up front with everything, he treated me well and was very concerned with what I wanted.
When I called back Scott to tell him that my tickets where dropped and I was ready to get my insurance, he was already prepared to put in on the road on the day I wanted it which I really appreciated very much and I was very well served. Also the fact that the owners emailed me to thank me for the business was very appreciated these are all the reason why I chose this company of insurance.
Hope to be a client for a long time, thanks you to everyone in Mitchell & Whale
Thanks for welcoming me to your insurance company. I received Good customer service and SAVED MONEY. I’m Happy I choose your company from the Google Website
Hi Adam. You are correct. It was price. BUT! The representative I dealt with, Natasha Lucas, was an absolute delight to deal with. She was fast and efficient, clearly knew her stuff, and had a wonderful and refreshing sense of humour. She is to be commended!
Hope this helps.
What’s great about Mitchell and Whale is that they insure right hand drive vehicles. When I first purchased this RHD vehicle import from Japan I had no idea what I was getting into! My previous insurance company denied me and I’ve searched and called many people until I found M&W and their wide network made it easy. The answer was Yes to all my questions. I have now switched all my vehicles over. Thank you!
I judge an insurance broker for how they solve problems as well as finding me the best rate available.
There are some problems that are beyond the brokers control. Some insurance companies only care about getting your money. I did not find this true with the company that Mitchell & Whale got for my motorcycle coverage. Not only did they save me and my friends a chunk of cash, they found a small mistake in the calculation of the premium and I received a refund check. Good work people!
I’m happy to provide feedback.
Initially, when considering the purchase of my motorcycle, I’d contacted my current home and auto insurance company. The rate I received was high compared to what I’d expected, especially since all my insurance was already with them.
It was actually as easy as a Google Search that led me to you, along with a short list of others. My intent was to contact several brokers and get quotes.
Natasha on your team responded the fastest and was by far the most efficient and friendly to work with. Very professional and we exchanged the required information easily over email.
Your rate was right in line with what I’d hoped to pay.
Keep up the good work, you’re certainly customer focused and I appreciate the follow up.
I appreciate the welcome email from Mitchell & Whale. I just wanted to send a quick email to tell you the great service I have received thus far from Natasha. I believe that positive feedback should be delivered as much as constructive and I have nothing but good things to say about my experience. She has been informative, professional and thorough with my paperwork and questions. Natasha has been working what seems to me “out of office hours” (which is something I didn’t expect) and had me quickly on the road in no time. I’m very appreciative of all her hard work and thought that you should know you have a great employee on your team!
I found dealing with Natasha Lucas was great. She was very helpful and had lots of patience. I had requested many variations / combinations of quotation and she provided me happily.
I have select Mitchell & Whale because of great service and great coverage.
Mitchell & Whale were able to find the right insurer to meet my needs when none of the big insurance companies would even offer coverage. It was a big help after trying for a long time to get the right deal.
I was pleased with the sales broker that helped me. While inquiring she was very warm and she listened to my concern about my car insurance and got me a good deal.
Thank you so much! I’m happy to have my insurance with you.
Sweet! Thank you so much, you’ve been amazing! I’d send you flowers if i could!
I have used Mitchell Whale Insurance now for home insurance and for commercial insurance. Shout out to the awesome service I received from Sean McNamara for my commercial insurance policy. Fast, efficient and helpful!!!
Just thought you should know!! Great team you have there.
I really appreciate your follow up. I’m very impressed regarding the service, Morgan you’re very helpful and you reply even when you are not at the office.
Thank you again for taking care of me. Amazing service with you guys!
Best rates and absolutely great service! I’d highly recommend M&W to all my friends!
I chose this company because I need new and cheaper insurance. I ended up saving $300 a year with this company. Thank you!
I was online looking for an insurance quote and I came across a site to request a quote. I filled out the information required and within minutes I had a call from M & W. I gave the broker all my info for the two cars, tenant insurance and my motorcycle. In a very short time the quote for the entire request from Sandi came back. The price she quoted was very good and served my needs. The whole quote was a way less than my present provider. I discussed it with my wife and we decided to go with M&W. I was with my old insurance company for many years and they did not even try to give us a break even though I had never had a claim.
Honestly, I chose you guys, because I called, and the broker. She’s a beautiful lady, I’ve never met her personally, but I meant from a professional stand point. She helped me with everything I needed and as quickly as possible. She’s a great person to talk to, if I ever need anything she told me I can call you guys an you’ll do your best to be there for me. Appreciate it. My other broker, he sucked. Could never get a hold of him. Was trying since October. As soon as I told him I was leaving. He replied. Funny eh?
You wanted me to tell why I decided to change my motorcycle insurance and go with Mitchell & Whale. Well I am 70 years old and have been riding off and on all my life. Since I have been retired I have been riding with my long time neighbour. We don’t like riding up and down the street, but we do enjoy going on road trips each summer.
For the last couple years I have been asking insurance companies if they would provide a rental should I get in an accident to get me home. 90% did not offer that, Mitchell & Whale did have company that offer the coverage. Price was reasonable. When I contacted them they were very fast to get back to me.
So I decided to switch to them. I hope we have a long and good relationship for the rest of my riding years. I hope I never need to use my insurance but it’s nice to know you have it, if the need should arise.
I found myself a part time job to make some extra cash and I needed Ride Sharing Insurance. The auto insurance company that I was with did not offer the service. So someone referred me to Mitchell & Whale Insurance Brokers.
I gave them a call and they offered insurance for ride sharing, which gave me the coverage that I needed and I saved close to $100.00 in payments for each month.
I would like to also say that customer service was excellent and provided me with all the information and details for my insurance needs.
I would recommended Mitchell & Whale Insurance Brokers to anyone for their insurance coverage.
Happy to finally be a part of the family.
Thank you so much for understanding.
I will definitely keep your email and Kelly’s for future purposes.
Have a nice day and God Bless you all!
P.S: Keep up the good work. You are the best company that I’ve come across so far! Cheers for more years to come!
I recently just got Home Insurance with you through Ginny Arseneau. I am so impressed and happy with Ginny and her level of customer service. She was fast, and efficient with her communication. Quick to fix my policy changes, and a great pleasure to deal with.
Just thought you should know how fantastic she is, and will gladly refer her and your company to anyone I know who needs help with their insurance needs.
Thank you so much for being so quick and finding me such great rates. You have been a star today! I will definitely recommend you to any one I know.
Cheaper than the rest!
There are many reasons to choose a company like yours. First because of the customer service that I/we have received over the years. The second is trust. In business there must be trust. With Mitchell Whale there is trust which leads to customer satisfaction. What makes your company stand out is the easy way that we were able to sign our documents, the timely manner with which your team got back to us and the most important part of course is the professional manner that the business was conducted and explained to us.
We were not being sold, we were in fact being educated. Your products are competitive with pricing and well explained.
Thank you for what you have done for our family.
Mitchell and Whale helped me out of an unfortunate situation. I’m a young man who was forced to go on high risk market due to some tickets that in my opinion were unjustified, but thanks to you guys I can drive still and am very thankful they were willing to insure a vehicle as old as a 1994. Thank you Mitchell and Whale for your hard work and cheap prices.
Two reasons that I chose your company.
1. The agent Jon is very helpful.
2. The price is good.
I would like to thank everyone at Mitchell and whale, especially Natasha Lucas for helping me obtain insurance in a very short time. I really needed the car insured for work and Natasha got me insurance in the matter of minutes! She is very personable and helpful and is a great asset to your company! I would definitely recommend you guys to all of my family and friends. Cheers!
A friend of mine actually referred me to Mitchell & Whale. My friend had an amazing experience with your company and decided to introduce me to it. I have been impressed with the amazing services you provide, as well as your devotion in making sure that customers are satisfied. Not to talk about the good prices you offer. In general, Mitchell & Whale remains the best insurance company and I have already referred to friends who will be getting their cars soon. Keep up with the good services.
I am very happy moving my insurance with you guys – special mention to Samantha Stephens who is knowledgeable, helpful, kind, patient in answering all my questions. She was able to find an insurance that suited in our current situation.
I highly recommend your services. Two thumbs up!
Have a good weekend.
I was looking to change brokers for my motorcycle insurance, as I felt my other broker wasn’t meeting my needs, nor were they all that helpful. I was just kicking the tires on what else was out there. Maybe save some money. I came across your ad, while surfing some motorcycle related web pages. I filled out the on-line form, thinking I’d get some quick pop-up with some info. Instead, I got a “thanks for your request, someone will be in contact with you”. 30 seconds later, I get a call from Sandi. She was so friendly, and helpful. We had a great chat. Within about 20 minutes, I’d received a firm quote saving me enough on my premium that I chose not to renew with my old broker, and signed on with you.
Your welcome correspondence was very reassuring as well, and put me at ease. I feel like I’m being well taken care of. This doesn’t feel like the typical sign ’em up, and move on to the next sale, I’ve seen before.
Thank you for your service, and I hope I never need to contact you with a claim!
I love the way to sign the documents. It is a great way to make it quick and easy for the client.
Thanks so much! Morgan was extremely helpful and efficient.
I choose your company because your prices are extremely low and the service was very fast! I am saving over $400 dollars a year with you for the same coverage as my old insurance supplier. I have already convinced my boyfriend to change to you and he also is saving a few hundred dollars by doing so. I love the convenience of shopping on-line also. Thank you very much and I will be spreading the word for you. Great Service! Happy Customer!
We chose Mitchell & Whale for a few reasons. As you are located in Southern Ontario and we are located in Northern Ontario we would not have normally heard of your offices.
A few weeks ago, thinking there would be no issues, I purchased a right hand drive vehicle. I assumed that there would be no reason for Insurance issues. I was wrong. The only market our
brokers in the North could offer was a Facility Insurer with absolutely outrageous rates, and only Liability coverage. I am 51 yrs old, never been in an accident, and have a perfect driving record. This was not taken into consideration. After contacting Mitchell and Whale as our last hope, honestly and regretfully that we had not heard of this office before, things changed. Ginny went above and beyond and found us a company that would fully cover the car and do so at an acceptable rate.
We were so happy. It was at the point I was going to turn around and sell the car. Ginny was amazing to deal with. She answered all of our questions and provided wonderful service.
Currently we have the rest of our products insured elsewhere, but as soon as renewal comes up I am definitely changing everything over.
Thank you for all your hard work and compassionate customer service
I went with your company simply because it was by far the cheapest insurance I could get…
Yo… Your girl Morgan is da best!!! Best customer service I have ever Received!!!!!
Very easy to deal with and saving me money. Thanks!
Hi Adam, I appreciate Mitchell & Whale taking me on as a client – the rates are amazing, the service was fast, no down payment, and I’m back on the road! I saved one hundred dollars a month switching to Mitchell & Whale. Thank you!
You guys are the best insurance brokers ever! The broker that was helping me was like an angel, she helped me through every single detail, got me the best price, and it literally changed my entire life. I love M & W, I already recommended you guys to numerous friends and family, and they are all happy! God bless this company. From me, and my entire community. Thank you !
Hi Adam. I asked for an insurance quote online and Mitchell & Whale responded almost immediately. Ginny gave me excellent advice and I have a new insurance broker because of my excellent treatment. Thank you!
We didn’t know your company in the first place. Shopping for insurance is not easy. We did a lot of calls from insurance to insurance until one of my wife’s co-workers gave your company’s number to her. Then we compared prices and your price is the lowest among the insurances that we’re searching for. That’s how we end up in choosing your company.
Looking forward for a much lower price.
I would be very pleased to offer my experience over the last little while with regards to your insurance company. Every few years I go on Insurance Hotline just to see how my insurance company rates in comparison to others. While I did find your quote one of the best value on the site, it was the very knowledgeable and friendly service I received from Kelly that helped me make up my mind to switch to your company.
She helped me through every step of both the auto and tenant insurance plans that were offered. And even advised me on filling out the forms on the internet (I am not very savvy when it comes to the internet). She answered all my questions and the responses were timely and very professional.
It was this kind of service that was missing from my old provider – whom I never had any contact with after the first payment was made. With the contact I have had back and forth with Kelly, I know that if ever I need help in the future, she or someone from your company, will be there.
Thank you for your excellent customer service. From my initial inquiry to setting up my insurance your company was most helpful. I began my search in mid October before my insurance renewal in mid January. I was given information, a quote to review and time to make a decision. It was detailed and I felt I was being assisted in my search for reasonable insurance. I signed up with Mitchell and Whale in December. I will definitely recommend your company. I contacted your company a few times and each time the insurance package for my car was patiently explained to me. Oh not to forget it was great deal!
Hi Adam, Just a note to say I was very pleased with the good service I received from Samantha Stephens . And I will pass your company name around . I will also be changing my other insurance over shorty when I get some more time… Thanks again!
Thank you so much Adam for the warm welcoming. I must pinpoint also the fact that Natasha did a great job to giving us all pertinent information needed in order to choose the best insurance products that can suit us and I look forward to a great collaboration for the years to come.
I chose Mitchell and Whale for several reasons. The transaction was Quick, efficient and personal. The follow up on the web quote was timely – within 12 hours of quote. It was personal: Natasha Lucas was thorough with information provided, friendly and absolutely no pressure to close the deal. …and on a Saturday too!!!
Thank you for your good services!
Hi, I just want to say I was very pleased when I saw how much I’d be saving compared to the competitors. Almost 50% or more on most. With all the other things needed to be paid for especially around the holidays, this gave me the most relief. Everything was professional and very nice and a reassuring real person to communicate with by email with all the info right there to get started quick and easy. I appreciate your thanks and just want to say I’m happy to be a part of the family.
Adam, I chose M&W because the price is very affordable and the honest treatment I received.
Thank you and Happy New Year.
The main reason I chose M&W is price. From first contact I found the people I dealt with were very friendly and knew the business very well. So far my experience has been great. I would recommend you to other people. Thank you.
I choose Mitchell and Whale as my insurance brokers because a recommendation given to me by a Toyota dealer in Ancaster, Ontario. When I first contact them, I had an excellent customer service and I knew I was saving money with an excellent coverage.
Well my older daughter is with u guys and she told me about how good she was treated and felt very comfortable talking with you guys and so I’m with you guys now and all is great and thanks for your service.
We were referred by Kanetix, and the very pleasant Scott Logan followed up with us and made the questions simple, and sent us all the info, and answered the many questions we had too.
I was looking for new insurance for my apartment for 3 years now until my boyfriend mentioned about your company. He referred me to Scott Logan and I was surprised for the insurance quote. Great savings and better coverage! So, it didn’t take me long to decide and I sign up!
Thank you for the service and yeah its my pleasure to select M&W as my insurance. Regardless of how many good insurance companies exist I chose M&W as my insurance because of its fast and on time response to start driving when I need it.
Thanks again and have a nice day
Hello again Natasha
I would definitely recommend Mitchell & Whale Insurance to my family and friends. Your personalized assistance in understanding my specific needs and your willingness to walk me through the online process was most helpful to me. You can bet that your name will come up in my conversations. It was a pleasure doing business with you.
Thanks again from a happy client!
Thank you very much for the temp slip and wishes, I appreciate it…and it was quick :)
Have yourself a good weekend!
I would very much like for you to see Natasha Lucas and let her know how wonderful and pleasant broker she has been with me. She made sure I understood every step of details plus walked through step by step on my email to make sure it is done properly. The patience she also has is fantastic.
I am very pleased to have such a wonderful pleasant and smiling lady with my insurance.
So please give her a fabulous tap on both shoulders for a wonderful job.
I was shopping around for insurance to put on my car. I was frustrated, seemed impossible, some people I spoke to or asked questions were either rude or abrupt. I happened to call CAA. The person I spoke with there was very polite and advised me maybe I should try a broker which I did. I called and got an agent by the name of Jonathan. He was persistent, professional, very calm and patient. He answered all my questions. I also think he deserves a raise or promotion based on his professionalism because I did not feel rushed by him at all. With the icing on Nov 30 2016 I had a financial concern with my payment due to an emergency situation in my family. I called your company and got a gentleman by the name of Ian. I told him my concerns and he got back to me promptly and solved the concern. So once again Thanks M & W you have an excellent team of workers. Keep up the good work.
Thanks for the response Brian,
I checked my account like you said. Sure enough it was deposited on the 8th of this month.
Thank you for everything. I really appreciate your help in this matter, even though it was a small amount. You were always prompt and helpful.
I will be definitely using you guys again as a broker.
I’m happy with you guys, thx
Thanks for acknowledging and welcoming me to your company as a person and not just another number. That’s professionalism. I am looking forward to making business with you. Keep up the good work.
I shopped around for insurance and found you had the coverage I needed at the best price of the companies I looked at. Almost half the rate of one of the popular ones in Ontario! I also was pleased with your prompt response and friendly communications.
I needed to compare motorcycle insurance costs since the price to cover my recently acquired 2011 Moto Guzzi V7 with my current insurance company was just too much. I was directed to Mitchell and Whale on the internet and I was able to get a quote quickly and also had my questions answered as well. I am out of town but I was able to get everything done on-line by email. My broker was also easily reached by phone. Their price was the best of all the companies I compared and their service has been prompt and efficient. I would recommend any one who needs motorcycle insurance to give them a try.
I chose you guys because you found for me the cheapest insurance & were not territory specific. No other brokers could have found for me what you guys have. Also you guys were very, very helpful in doing so, especially Ginny who was the broker that I dealt with. Now my dad is probably looking to change companies as well & I told him about you guys & he is willing to change or hear a quote that you can offer him. At the moment he is with Allstate but his policy is not up for renewal in a few more months. I will definitely contact you or Ginny to see if we can help him out.
Thanks again Adam Mitchell. Talk to you soon.
Mitchell and Whale Insurance was a great choice for me because the rates were absolutely amazing and the representative was very helpful and kind also very patient with me. The representative told me exactly what I was wanting to hear and I was so happy! I don’t think I can find a better rate anywhere else; actually I know I can’t!
Here is why I called M&W again this year:
A couple of years ago I had called your office for a quote and talked with Fran. She was very helpful and I did “feel” her wanting to help me but unfortunately it did not work out because of price difference. I made a note in my file to call her again the next time…and I did call for her this year but was informed that she was not there anymore. However, I was fortunate to talk with Ginny with whom I got the same feeling…eager to help me. I found Ginny to be equally knowledgeable, polite, respectful, courteous and was very helpful, including emailing me on a Saturday…just the way I do…provide excellent customer service.
It worked out well…the service and the price…and I became your customer!
You have “good people” in your office working for you. Treat them well and hang on to them!
My request…if you do use the above on your website, please do not use my name.
Thank you!!!!! Every penny helps…
As always, you guys rock!
Thank you very much. And I really appreciate your insurance and your service. Your kindness when I call in to your company, I really have a good person (he or she).
God bless every one in your company.
Thank you again and have a good day.
Re: Confirmation of Insurance
Sounds good, I will get that to you ASAP.
Also am I able to refer someone to you, they saw what you did for me and are amazed.
Before working with Mitchell & Whale Insurance Brokers, we were not really sure how an insurance broker was different from an insurance firm.
For the past 15 years, we have been dealing with a reputable firm for our auto and home insurance needs. Despite never having made a claim, our insurance rates continued to rise significantly.
Our M&W broker Sandi was very thorough, knowledgeable, and patient. She provided a comprehensive comparison of choices. She was also able to offer sound advice based on her experience and recommendations when we felt overwhelmed.
Not only did we end up saving money, but we now have better coverage. Less for more! That is the best result!!
Additionally, M&W uses state of the art technology. Everything was completed electronically and within a secure environment.
We would highly recommend M&W Insurance brokers for your insurance needs. You will not be disappointed.
Good Morning Adam
Thank you, yes I am very pleased with your services within your company.
Morgan Roberts has been amazing at helping me with all my needs. #1Employee.
Thank you again.
I am very happy with your services.
If I have any chance, I would like to recommend you to my friends.
Anything else I can do?
All the best,
I chose Mitchell and Whale Insurance Brokers because out of all the other insurance corporations your team took the time to go over everything with me knowing I was a first time driver and you guys gave me the best insurance quote of 160$ compared to me being quoted 400$ elsewhere. The service and team members of your team were fast and efficient and made it easier to deal with on my own time. I’m proud to say I’m apart of the Mitchell and Whale family! 10/10!
Hope this will help,
A friend of mine recommended me to M&W insurance brokers to get a quote. They answered all my questions regarding my car insurance confidently and in a professional manner. Gave me a lot of options with explanations to further understand the service they are offering me. I strongly recommend M&W not just for first time driver but as well as those who are looking for better options.
First reason was the reviews of other people on the Google and secondly better price quote that I received after contacting you guys. Samantha has been very professional and helping with patience answered each and everything I had questions about. I am referring my brother to M&W soon and hopefully he would have same experience and be able to save some money towards insurance. Alright. Take care.
Thanks for the email. There are a couple of reasons:
I believe I was checking rates and M&W came up as one of the brokers. One of the reasons we started looking was that the service from our former broker was unacceptable. It took a while to get any kind of quote, the rep I dealt with in the call centre did not always provide accurate information, and the service over the short time we spent with KTX was sub-par. My initial encounter with M&W was with Sandi, who was very professional and responsive to our request. I had actually contacted a couple of brokers, one was in our neighbourhood in Barrie. M&W was more attentive and responsive, so we moved our insurance over to you.
So far, the customer service is excellent, and we are happy with the choice we’ve made.
My 17-year-old son had just purchased his first car. When I phoned my insurance company that I had been with for 27 years, for a quote, they came back with a quote of $9000.00 for the year. Liability only! I was heart broken! I spent the afternoon calling insurance companies and came across yours. The service was excellent! The quote that came back for my son was affordable. I was so impressed that I ended up switching my auto and content insurance over to you as well. My other son is coming to driving age and will be calling again for him. I cannot thank you enough for the support and the above and beyond service that your company did. I am a very satisfied customer and tell everyone who will listen what you have done for my family.
Thanks your follow up email about my recent car insurance with you.
I do not want to talk much about your services and will make the long story short,
I CAN SAY THAT I HAD AN EXCELLENT EXPERIENCE WITH YOUR COMPANY AND WISH THIS WILL CONTINUE AT ALL TIMES.
I chose Mitchell & Whale Insurance Brokers Ltd. because they were able to get us great rates on insurance coverage very quickly. I went through several recommendations made on kanetix to only have the quote on the website and the quote offered by the insurance company be drastically different (upwards of 50% different). It was a huge waste of time and very frustrating too. I wish I had gone with Mitchell & Whale Insurance Brokers Ltd. from the beginning. They were able to provide great customer service where they contacted me for clarification by phone and through email with such a short turn around time that I was amazed by it. And hence the reason why I am taking the time to write this review for them.
Thanks so much for your help Morgan! Some people weren’t very nice, you gave me a great experience!
Thank you for taking interest. The reason I chose your co. is because of the no nonsense visit to your site. The other sites wanted too much info before being willing to give a quote. Morgan was more than fantastic in helping us get organized and on our way. You bet I will give you a 10 on service. As Stephanie is legally blind, having the truck in her name with me the driver must have been a bit of extra paper work, so thank you again.
My reasoning for joining your firm for my insurance needs really isn’t all that quote worthy. You were the first return of my Google search.
TO WHOM IT MAY CONCERN:
In July 2016, I did a search for competitive Auto & Home Insurance Rates to start September 2016.
I received four responses of which one was from Morgan Roberts, a Representative of Mitchell & Whale Insurance Brokers Ltd.
After a brief conversation with Morgan, I was comfortable that she fully understood what I was looking for as I jokingly told her to “sharpen her pencils”.
When I received the Insurance Quote From Mitchell & Whale Brokers, I was pleasantly surprised that their quote was well below the other quotes for the same services.
I readily recommend Mitchell & Whale Insurance Brokers to other clients looking for competitive Insurance Rates to meet their needs.
My reasons for choosing this insurance company: #1 money and the personal touch as well as the benefit of credit card payment.
Staff were very knowledgeable and friendly…I would highly recommend this company to my friends and family.
I understand and realize insurance is a complex issue and something I needed that’s also mandatory to drive in this country. However it’s also very expensive in this province and my city in particular. I called numerous companies and brokers, but was still never happy or content with my quotes and packages. I was about to give up on owning a car as a first time driver when I came about Mitchell & Whale. I gave it a try and was placed in the care of Morgan who has been very helpful and informative in all my insurance needs and package. For the first time I got a reasonable quote that saved me money and didn’t undermine my coverage option. Not only did I get more for less or the best rates and best advice I also received superior customer service.
Thanks to the team at Mitchell & Whale.
I chose your company because you were reasonable and you covered exactly what I needed.
I actually just stumbled upon M & W online, and was happily surprised with the friendly and helpful service I received right away. Will was accommodating and found a very competitive quote. Overall I’m a very satisfied customer.
I saved exactly $100 a month on my monthly premium with the same insurance company just by switching to M&W.
I noticed the Mitchell and Whale insurance office as I was refuelling my car one hot summer day. When my insurance needs changed I wanted to offer the company the opportunity to put their expertise to work for me. I filled out the online quote and before noon the following day a representative contacted me. Within a few days the details were ironed out and my policy was complete. Mitchell and Whale are a very efficient company that employs some very knowledgeable and professional people. It was nothing short of a pleasure to work with them.
The Latest Family Addition,
Thanks for asking me my opinion. Besides the good price and the suitable offer, I chose Mitchell & Whale because you have a good broker. Her name is Natasha Lucas. She touched with me many times, and she had such a great way with patience to answer all my questions. And to be honest with you, I have the same offer from another broker with almost the same price, but because of Natasha, I decided to go with M&W.
Thank you for you and for Natasha.
Good morning Brian,
I would like to thank you very much for the great experience that I had dealing with you. You are good broker.
Hi Adam- It was my pleasure dealing with your team to satisfy my needs. Will always keep you in mind for any future insurance as well.
Thank you, it’s unbelievable how kind you guys are to me considering my record. I sincerely thank you and your team,
I chose M&W Broker coz everybody is awesome!! Especially the lady named Ginny; very comfortable talking with her. You can feel her honesty and sincerity and she gave me the best deal in car insurance.
Thank you M&W,
I was recommended by a co-worker to check your site. Just when I was about to give up hope on finding reasonable insurance…you guys came thru for me. Rates are affordable and service is amazing. This is the best decision I have made in a while. Shopping around for insurance was well worth it.
Dear Adam Mitchell,
I am pleased to provide you with my personal testimonial as follows: Accidents happen and from my experience it took less than a minute, when I took my eyes off the road ahead while looking for signage to locate a Mall entrance for my accident to happen. Experiencing an accident even when it’s a minor fender bender with little or no damage to the other vehicle is shocking. It is also shocking being told by my auto insurance provider that, not only my extremely low insurance rate would be altered but that my policy would expire and not be reinstated. That is the sad consequence from my offense after over 60 years of paying my insurance providers. Having my vehicle insured is important and after some research in the industry I am pleased to accept M&W Insurance Brokers as a reputable company. M&W not only saved me money compared to other brokers, their professional staff are courteous, understanding and very efficient. I would not hesitate to recommend M&W to any of my friends or colleagues should they require their services.
For sure, I will recommend you to every one.
Thank you, so far great care and attention from your people. Also, accommodating someone who does not have all their ducks in a row!
We were very happy with our previous insurance company of 23 years, but it was being taken over by another, that was extremely poorly rated on line. Research showed that very few customers of any insurance company in Canada, could recommend their company, many revealing horror stories when claims were made for valid reasons.
After dealing with numerous uninformed online sharks, we decided to contact Mitchell & Whale, only because this broker was Better Business Certified, which was at least one safeguard in this nasty insurance arena.
Much to our surprise, Scott Logan promptly and professionally replied without hesitation, to our multiple and detailed questions. He made very helpful suggestions allowing us to transition four policies seamlessly from our old company, to Economical Insurance with very competitive pricing. Our decision was based on customer service and professionalism, not just on price.
While the true test of an insurance company, can only be evaluated when making a valid claim, we feel reasonably confident that Mitchell & Whale Insurance Brokers would be professional, should we ever have reason to claim.
A friend of mine referred your company to me.
After making the call, and speaking with Natasha, it was very clear to me that this was the company I needed to deal with!
Natasha went above and beyond what I expected from an insurance agent, and made me feel as if I was an actual person instead of just a policy number. She answered just about every question and concern I had, without skipping a beat.
I’ve already recommended Mitchell & Whale to numerous friends of mine, and will continue to do so.
[I chose M&W for] very simple reasons: Not making it look like something complicated (fast), good broker that knows how to explain and if needed help. At least the one I deal with I can’t complain (Samantha) and not the most expensive quote I had.
Before I don’t know M&W Insurance. My friend, he has been very long term client of your insurance company. He recommended your company to me when I am looking for the car insurance. I worked with Morgan Roberts. I had excellent service, everything done very quickly. Morgan was very professional. I think I chose the right company. I want to say thanks Morgan again. Thanks M& W Insurance Brokers. I will be recommending M&W to my friends and my family. M&W is the best Insurance Brokers.
We chose Mitchell and Whale insurance for the great customer service we received! Their agents are very knowledgeable and patient and take the time to explain in detail what kind of coverage we are receiving. … not to mention the UNBELIEVABLE savings!! Very cheap and the BEST customer service out there!! Thank you Mitchell and Whale for all your time and hard work!!!! We are so grateful! Very good coverage at a very great price! ;)
Before your company, I stayed for two years with Belairdirect. After the first year my insurance premiums were increased despite no tickets, no accidents. I called them and asked why? Answer was: prices on everything going up. Same thing happened this year on renewal time – they increased my premiums. But that was cheating: this year car insurance premiums went down. That’s is why I chose your company.
Great professional and prompt service!
Thank you very much!
Thank you very much Morgan. You make me feel welcome. I really do appreciate that. In 30 years nobody has made me feel like that.
Yes I am very satisfied with my experience and my purchase of insurance through you. The service was great, on a scale of 1 to 10 you are a 10. The price was the best, and your web site is easy to access. You are innovating and productive. Your representative had an immaculate personality. I have no regrets at all – choosing you was the best.
I must say it was a great experience working with your representatives when I switched providers for my Home and Auto Insurance products, now with you. Highly responsive, well-informed and handled my requirements very well from the outset. And the professional service with integrity continues with ongoing servicing of my insurance needs. Definitely a relief to know I am in good hands.
It’s simple – your quote was the best I could find. Thank you for your business!
Thanks again for all your help Brian. I really do appreciate how efficient and kind you are. I have great praise for the staff at Mitchell & Whale; everyone I have had contact with has been amazing.
Thank you so much for your help Morgan. You have excellent customer service and I will be telling all my friends about you.
Cheers and Thanks again.
I am writing you to share my experience with Mitchell and Whale Insurance Brokers Ltd.
I chose Mitchell and Whale by chance: saw ad on Internet (some consumer opinion web site). After that I did some research and found out that you are dealing with 40 insurance companies. I liked that because it means that you are able to find the cheapest rates. Before requesting a quote I called a minimum of 4 big insurance companies directly and a couple of brokers and already had an idea about the price.
So I left a request on your web site and shortly after that Ginny Arseneau contacted me. She was very professional and we filled out all forms very quickly. It didn’t take hours like it was with previous agents. The next day Ginny found the cheapest rate for me and we proceeded with paperwork. My case was not the easiest one because I have to insure a new car, which I didn’t pick up yet from dealership and the house, which I will own at the end of the month. All the time Ginny updated me and led through the process. She followed up with the dealership and my property lawyer. I am completely satisfied with my experience and see that you treat your clients in superior way. Definitely you will be recommended to my friends.
Thank you for helping people to find the right insurance and making this process less stressful. I wish your business a bright future.
Aside from being among the lowest rates, the representative (Ginny Arsenault) made sure I had a policy tailored to my specific needs. Kept contact by phone and email much of the time after hours to fit my schedule and was a shining example of what customer service should be.
I was with your company many years ago then took insurance through my credit union and over the years, like everything else the cost just kept rising so I decided to get a quote from you. I got exactly the coverage I wanted, ACTUALLY BETTER and the savings made it a “no brainer” then I was treated very well and quickly. The move over was made easy for me.
VERY PLEASANT AND HELPFUL STAFF
Thanks to all,
I really liked working with Scott: he is very knowledgeable, and I got very competitive rates. I hope to continue to work with you.
I like to think of myself as loyal to those who treat me fairly over the years. I was loyal to my insurance company only to find out this year after many years with them my rates increased and they could not tell me why. Morgan answered me right away on a Sunday after I applied online. She was pleasant, answered all my questions and we did save money coming over to your company. I hope that we remain with your company for many years.
We are very pleased with the personal treatment we received. Samantha Stephens was very efficient and accommodating to our needs. Also the way we did the forms, etc. Thank you for all the welcome letters and the efficiency and pricing.
Just wanted to say Scott was awesome. Looking forward to doing business with him for the rest of our insurance needs.
Thank you so much! I really appreciate! You guys are sincere, honest and very helpful to your clients. Keep it up!
Honestly, I didn’t even know about Mitchell and Whale before I got insured with you. I just Googled insurance brokers for high risk drivers – I had 2 cancellations for non-payment, other than that my record was clean – and found your company so I sent an email to the general mailbox and received a response from Morgan really quickly, the quickest I’ve ever heard from a company before. Morgan was able to provide me with a quote, it was actually the cheapest quote I’ve ever gotten, so I asked how to get it set up and sent in all the details. Within an hour or so I had coverage. It was pretty incredible as most insurance companies are hard to deal with or treat you differently based on age. I’m 22. Morgan was able to get me set up quickly, efficiently and was very helpful. I would definitely recommend Mitchell and Whale to anyone. My boyfriend might switch companies because he was also impressed with the service. Ohh! And that e-sign was wonderful! Definitely a huge help and very convenient for people who do not have access to printers or scanners.
All in all Mitchell and Whale is definitely a great choice to be insured with. They are very friendly, helpful and cater to your every need. The emails I received from you were nice also, as I’ve never had the founder/owner introduce themselves and welcome me to their company as a client.
Thank you so much for the excellent service. I put this off for a year thinking I would be treated like a criminal. I will be in touch with you shortly regarding the home insurance.
I thank you for the continuous customer focus emails I have received over the last couple of weeks since I made my initial phone call and then to enrolling. While I hope I never need to use my insurance, I truly hope the team will be there for me, should the time come – and again, I hope it never does.
With regards to ‘choosing’ your company over another, I am glad I received this email today because I had planned on sending a note anyway.
Sharing a little bit of the background…truthfully, I was searching for insurance as I had become a ‘Risk’ driver as I unfortunately had gotten 3 speeding tickets. My insurance company was supposed to be much less than others as I signed up through my workplace, and in addition to my vehicle policy, the company also had my husband and my house contents policies too. When I received the letter from them telling me they were not going to renew my policy as a result of the tickets, I panicked, and thought I was not going to be able to drive. I began researching including my own existing company who told me my insurance was going to be something like $12K a year………….What!!!!
It was after speaking to a broker who told me about a much better rate (the same as yours) but at the end of the conversation he told me I would have a ‘one time’ signing fee of about $400 – I said No Thank you, and directly turned to the computer, typed in the words ‘Cheap Insurance Toronto’ and your company came up. Here is what made me choose you….
The website looked ‘legit’ – it was clear, concise, nothing was popping up in front of me, no spectacular stories about how great and how much everyone in the world saves – just good and honest-looking, basic info. I almost didn’t call as I was deemed a RISK Driver so I didn’t think your company would handle someone like me – but because the site looked ‘approachable’ – I decided to go for it. Then the Deal Sealer was Morgan Roberts, who answered the phone!!!
She is awesome!! She made me feel welcome and OK with my situation. She told me you have those companies who handle Risk Drivers and she was more than glad to help – but so important to know – she was real!! Hats off to Morgan.
The only thing I would say (I am about to send Morgan a note on this) is – the amounts of insurance to be taken. I may have misunderstood, but I have just received the paperwork for my partner and it turns out 3 payments will be taken from the account when I was told it would be a double payment – so I believe it is accurate to take 3 just because of the coverage period – but that little item perhaps could have been better explained – OR – maybe Morgan didn’t know this – which is why I will speak with her.
Once again, I hope all goes well with my experience with your company, and I thank you for taking me on. I am really not a bad driver, the speeding tickets have reasons – I am not just a speeder (lol) I am sure you’ve heard that before. Anyway Morgan should get a raise – maybe a promotion too!!!
I chose your company originally because it had the best online quote for car insurance. After calling to verify the quote, it was a little more expensive than I had seen online but the broker on the phone was very informative and kind. The quote still ended up being cheaper than I could find anywhere else and the customer service was amazing. She patiently explained my options and what my decisions would mean, ultimately her attitude made a huge difference in my choosing to go with your company.
I chose you because the price is OK and your staff responded to my email even on the weekend, which really surprised me. I hope I can get timely responses after I bought the policy.
Thank you so much for your time and effort in offering me the best rate possible. I am very much impressed the way you handled my insurance case. You demonstrated outstanding expertise to make everything easy and straightforward. I will definitely give you the home insurance too. Also I promise that I would recommend my friends too, when they need insurance.
Thank you again as I am looking forward to having a long time business relationship with you.
I recently signed on for car insurance. I am very satisfied with payment plan and coverage. I’ve had a few bumps in the road with car insurance in the recent past and am grateful for a company such as yours who gave me a second chance.
Excellent quality service and kindness from a representative, this is a company I will recommend to family and friends!
Your insurance prices were reasonable for motorcycles, online forms were easy to fill out and forward on to you. Over all a good online experience.
I used M&W because I saved a significant amount of money and the process was wonderful.
Samantha my sales connection was pleasant, patient, efficient, detailed and the whole experience removed my worries and calmed my nerves.
Also the sheer simplicity of connecting to someone by phone was excellent. Not put on hold or passed around. I am happy to be with M&W and plan to do so for many years to come.
I’m very happy with the service you and your company have provided to me. I have been recommending your company to others. I’m happy with the service.
They found me a good rate on motorcycle insurance, which just by chance was the same company I have my house insurance with. They seemed very friendly and helpful.
These are the best rates I have had for over ten years. I have recommended Mitchell & Whale, (Scott Logan), to several of my buddies and they have all switched.
I have passed your name around I really appreciate the fact that you gave me a fair chance at insurance. I will continue to recommend you to friends, family and others that pass through my travels.
Your service was prompt and courteous and your premium was more than just competitive.
Your automatic reply to my inquiry was the main reason for following up. I have used the same broker for business, auto, and personal auto for over 20 years. Without written notice, they cancelled my policy; never sent invoice for payment, etc. Goodwill is not in their vocabulary. Twice this has happened and I would not deal nor recommend them to anyone. I told Ginny in an email after our deal was completed that I will refer your company and especially Ginny for her diligence and open communication. She went the extra mile for me and should be commended for it. I will be another of your lifetime customers.
I used an online quote page that sent your company my information. I was not happy with the renewal price from TD for my motorcycle insurance. M&W Brokers delivered a great price and Morgan was very professional. I am happy to have found M&W.
My name is Curtis Desrosiers. I would like to take this opportunity to tell you about what a fantastic job Ginny Arseneau has done in the last month.
First off I would like to say that there are three things I really don’t like in this world: Dentists, tomatoes on my pizza, and last, car insurance. Ginny for the last month has worked her butt off for my business and me. The phrase “above and beyond” has been beaten to death by salespeople, to the extent that it has no more meaning. And that’s not what Ginny did either. She did way more than that!!! She did the impossible. She made me feel good about getting insurance.
Let me tell you why I didn’t like insurance before. TD insurance dropped me as soon as they found out I was charged with careless; not only that, they cancelled my ex-wife’s as well just because I was a driver on her car. Then the only people to insure me after that charged me hundreds of dollars a month just to get basic coverage. But this isn’t why I hated it. I hated car insurance because of the way I was treated. I felt like I was just another number; another piece of paper on a desk to be filed in the “bad driver” category. And I always felt confused and trapped by things that I couldn’t control.
Then I called Ginny.
At first I was just looking around for different quotes on a vehicle that I had not even purchased yet, just testing the waters. Ginny had all the answers that I was looking for. Not only that, she gave new information that I could use in finding a vehicle for me. From there out she couldn’t have done things more right. She contacted me often but was never pushy. She had the answer to every question I could think of. She gave me more options every time we talked, BUT MOST IMPORTANTLY she explained them to me thoroughly without ever making me feel dumb because I didn’t know. Whatever I needed or asked her for was done in lightning speed. Plus she did all of these things while making me feel like she was trying honestly to help me as much as she possibly could. I finally felt like an insurance person cared about my business and me. And I know she does.
To get to the point – good people make good business. I’m very happy with my car insurance. I’m very happy with the service Ginny has given me. And I have recommended Ginny to many of my friends and family. I plan on continuing with her and your business for a very long time.
Thank you for your time.
One happy customer,
I found your company via internet search. When I spoke to Scott, I immediately felt that he would do his best to look after my concerns. I was very satisfied with the level of service I received. Scott took the time to review my needs with care and his prompt attention to detail is what made this business transaction very pleasing. Thanks for looking after our insurance needs, very happy to have you look after us.
Your insight and support is very appreciated. Thank you for taking the time to answer back. This is why we’ve stuck with your firm all these years; the service you provide above and beyond.
I just want to say it was really nice dealing with someone that was trying to satisfy my needs and not just someone at a call centre. Your cost was better than I was paying and I have passed your name on to friends of mine who also were experiencing increased premium rates with their current company.
Well as you are a new company to us and therefore unknown, we did it for the savings. We only have my motorcycle insured with you for now but intend to switch our two cars to you come July and our home next January. Just on the bike our savings were $300.
Other than the price being right on insurance, and Mitchell & Whale saving me about 20-25% than competitors, my personal experience with your great customer service team was the best I’ve ever had. No other insurance/brokerage has ever been so helpful and up front with me. I felt like I could ask as many questions as I needed to, and didn’t feel “stupid” cause I was replied to in a timely manner with answers and felt respected.
M&W is very easy to deal with. I called asking for a quote, which I got in a few minutes. It was by far the cheapest I found after looking for a week, and I didn’t need to move from my couch to get it all started. Online confirmations were easy and all the information I needed to know was in the terms and conditions.
I’m happy with the effectiveness of this firm; if people are still looking to find the best quote for their needs they should stop looking. I wasted a week looking for quotes through different brokers and you guys made it way easier for me in a couple minutes.
The price was good but the service was great thanks to the ladies I dealt with.
I was out with a friend a couple of weekends ago (DRINKS out, but no worries, taking cabs! LOL), and was telling her about your broker, Scott Logan, how great he was to deal with, how much money he saved me and despite the distance between Belleville and Whitby, how easy it was to secure insurance through automation. She will be calling you soon.
Thanks for being the BEST company for me.
Perfect. Thank you Brian for your time and cooperation. I’ll definitely be a customer again in the near future. Thank you for your excellent customer support. Have a nice day.
You are a rockstar. Thanks for making this so easy, pleasant and expedient.
Shall definitely recommend your services to others.
I chose your firm as you provided fast efficient quotes and options as well as were very pleasant to deal with and I look forward to future business. Thanks.
My first experience with Mitchell and Whale Insurance came about after an internet search for motorcycle insurance rates. My previous insurer had merged with another company and was passing the expense off on its clients; my insurance had nearly doubled from the previous year with no accidents or tickets. Mitchell and Whale were prompt in their quote and never wavered from it. My agent Sandi helped guide me through all aspects of my policy and answered all my questions no matter how small they seemed. Aside from the price, the service was the reason I chose M&W over others with similar quotes. My other motorcycle’s insurance is due for renewal in a few months… I will be switching it over as well. Thanks!
I’d like to take this opportunity to thank you for all that you and your team have done! It has been an absolute pleasure for me! I have referred everyone I know to your company.
It has been a breathe of fresh air to finally speak to an insurance company/brokerage that is so great with customer service!
My mother in law has already switched to you!
Thank you again, I can’t wait to begin our partnership!
After being ‘shocked’ by both my motorcycle renewal invoice and the tone of the accompanying letter, Mitchell & Whale popped up as an alternative via a Google search.
I was impressed by both the timeliness and professionalism of the Mitchell & Whale response to my online request for a quote. This positive impression continued throughout the brief process of securing the same coverage at 60% of my renewal premium amount. It may be of significance to note that I have been free of both claims and tickets for over 10 years, and had been with the same insurer for that same period of time.
I provided a letter detailing my experience and the Mitchell & Whale contact information to the sales staff at southern Ontario’s largest power sports dealer in order that they might have an insurance option available to their customers. The information was appreciated.
Thank you for your interest. I am 65 years old, ride motorcycles for 50 years, am currently on my 28th motorcycle with approx. 250,000 miles under my belt and have an absolute claims-free record and zero traffic convictions.
I was shocked when I opened my insurance bill from TD insurance group to find out that they had raised my rates from currently roughly $90/month to roughly $140/month for no reason and no explanation given.
If my hobby becomes this expensive, I have to consider selling the bike instead of being able to enjoy it in my spare time. Anybody who can help me to save that kind of money without cutting back on service is a friend to me.
I hope your company appreciates a “good risk” if they see one and look forward to more years of a good business relationship.
Thank you for your help!
Honestly I will say that I liked your customer service and got answers to my questions in a respectful manner. As I was shopping around, I had the worst experience from Belairdirect customer service and luckily I got the best one from M&W. Hoping that I continue for long, long time with your company. I have even told my friends about your best customer service.
The reason I have chosen your company was due to a combination of the low rate and the helpfulness of the staff in providing information on the coverage that will be provided.
I chose to go with Mitchell and Whale because the customer service was fantastic. You guys made me feel like a customer who matters, you worked with me in trying to find the best possible rate you could and you didn’t stop until you found me what I was looking for.
I would definitely recommend Mitchell and Whale to family and friends. Great people, great corporation.
I had not owned a motorcycle for 30 years and never thought I would have the desire to get another bike, but our youngest son bought one and I rode it and realized as I was retiring at the end of 2015 I knew it was something I would enjoy again and being able to ride with our son would make it even better.
I just made inquiries with your company, as I had no idea what insurance would cost. I received a hypothetical quote, as I hadn’t bought a bike yet. Your quote was cheaper than any I had received and dealing with Morgan Roberts was a joy.
I bought a bike Jan 18th 2016 and contacted Morgan Roberts again and she had all the information I’d submitted months earlier and was as friendly and efficient as ever.
So that’s a rather long story to say Price and Customer service is why I chose your company.
P.S. our son will be looking for a quote through Morgan soon.
Thanks for the best advice and the best price.
It was a pleasure dealing with Morgan. Thanks for helping us out with our challenges – these teenagers can be frustrating at times!
Thank you Brian, you are a top of the line Broker because we, the clients, expect fast and professional services and you comply with this entirely.
Have a nice day.
Good Morning Adam;
I am happy to tell others of my reasons for my choice. Obviously I am looking for any savings I can get. I believe everyone is in that category. That said, I am tired of being the financial sacrifice for others poor driving skills. When I received my renewal quote from a company whom I had been loyal to for some years, I was so disappointed that it had increased some 400 dollars. Regardless of my continued perfect driving record, I had once again been penalized for another’s mistakes.
Mitchell and Whale found me the relief I had been searching for. Your personalized and prompt service made my choice easy. Hold on to Samantha as she is an asset of yours. Always pleasant to talk to and prompt in response.
I look forward to sharing many years of commitment with you.
Thanks a lot Adam for contacting me. So the reason why I chose your company was your service was so quick. To be honest I got all my answers in just few seconds. Your representatives were so helpful. They offered me the best suitable option for my insurance.
I would love to recommend your company to all people out there. Guys if you’re looking for really good and quick service please do call Adam Mitchell. They won’t hesitate to offer you the best options, low insurance rates, best benefits, quick service, and they give you brief details on your options.
In the end I would like to thank each and every employee of Adam Mitchell’s.
Very pleased with my existing car insurance premium. After going through so many phone calls shopping for the best rate, I’m glad I called M&W insurance brokers. Best rate and prompt service. Best recommended to first time drivers.
I wanted to say thank you and tell you Morgan was awesome. She was polite, understanding and has a great sense of humour. Thanks again.
I just want to let you know what a pleasure it was working through Morgan, she is a valuable asset to your company… Very professional, and friendly.
I chose Mitchell & Whale Insurance because of their extremely affordable prices. At a time when I was being given incredibly high quotes from everyone, they were able to work with me to find a quote that was affordable. Even more important to me though was their customer service. Any questions I had were answered immediately, in a way that someone who is still new to having their own insurance can understand.
Overall, I’ve had an excellent experience. I haven’t had to make any claims of any sort, but if I ever do, I feel 100% confident in their professionalism and loyalty to helping their customers.
Thank you for your email. In regards to why I chose M & W Insurance Brokers, it is not only because I saved a few dollars but mainly due to the professionalism and courtesy that was extended to me by one of your own Scott Logan. I was very impressed with Scott, who listened to my insurance concerns and needs and promptly replied to my e-mails and phone messages.
What I experienced so far with your company I will most definitely recommend M & W Insurance Brokers to my family & friends and will continue to do business with you. In fact I have also put a post on my Facebook for my family and friends to contact your office.
As a first time car buyer, I expected the process of getting insurance to be complicated and costly, however I had a great experience working with Morgan from Mitchell & Whale Insurance brokers. Morgan always responded promptly, answered all of my questions and was really helpful in walking me through the process. I would highly recommend Mitchell & Whale, you get great customer service and excellent rates, even as a young person without a lot of driving experience.
I would like to take this opportunity to commend you and your staff for the excellent service and concern they have shown me, kudos to all. All the best in the New Year.
I had been with my previous insurance company for over a decade. I had checked premiums with other companies on a regular basis and never been able to find anything lower than what I had been paying. Many of my friends, on my recommendation, have switched over to the company I was previously with. I was really surprised to find that M&W was able to save me money. I have already started to tell friends that I have found a broker that has been able to lower my premium. I know that a number of my friends will also be calling you when it is time to renew their insurance.
Thanks Adam you’re awesome and kudos to Scott too for all his patience and hard work.
Why did I choose Mitchell and Whale? Two words come to mind…customer service! Oh one minute there are two more…Morgan Roberts! With out one you cannot have the other. Morgan demonstrated what customer service is truly all about. Prompt, accurate and friendly information and not pushy or “in your face” to get your business. To be honest I am actually paying a few dollars more per year but as I said before customer service.
Good evening Adam,
Morgan Roberts was instrumental in bringing us into the Mitchell Whale fold.
Prior to your email I had already been contacted by Scott and he had already run his reports to confirm my information and had sent the e-sign link. Scott also ran through the info needed to upload to support the application.
Easily completed the form last evening.
Firstly, thanks for utilizing the digital technology and making it an easy and painless process. If Johnson and Unifund had realized this maybe they could retain customers of 20+ years.
Secondly a big thanks to Scott, the service he provided was absolutely second to none.
I chose your company to insure my vehicle because of a huge savings as compared to my last insurance company. And I was really impressed with the customer service provided by your staff. I felt very comfortable making the switch.
My reasons for choosing Mitchell Whale insurance are two fold; first the speed of service as opposed to a conventional Brokerage off line. And with your Brokerage firm I was able to choose from far more insurance companies rather than a limited amount of companies to choose from. Thank you for your time and effort into selecting me an appropriate insurance company, and Sandi Lavery is definitely an asset to your firm. She handled my insurance needs with speed, knowledge and constant professionalism throughout the whole process.
Thank you Adam. I have definitely had excellent service.
I chose your company among various companies because of the great deal you offered me, which I can’t find nowadays in the insurance market, and the awesome treatment I received from you. I already recommended friends of mine to go ahead with your company and they are so excited about the deal you will offer them.
Thank you and have a wonderful day.
I’m very impressed with the quality of service I have received so far. Looks like a smart choice has been made on my part.
My friend recommended your service to me when I was looking for insurance, and I also saw you online as well. I just wanted to give your company a try and so far you have provided excellent service. I appreciate what you have done for me so far.
Thank you Adam!
Just wanted to let you know that your associate Morgan Roberts was extremely helpful navigating me through the process of getting me insured and back on the road.
I chose your company because of your fast response and prompt service; made me feel like I am dealing with the right company.
The company offered me the lowest rate when I was shopping around which was absolutely great! Besides the savings, I simply received great service from each person who has contacted me so far. Especially Sandi, who was a pleasure to work with. Thank you for making it a little easier for me to choose an insurance company.
Thanks for following up on our new insurance service. I did mean to tell you that my experience with M & W has been excellent. Samantha Stephens was exceptionally helpful and went above and beyond in ensuring our needs were met (under a pretty tight time constraint).
Thanks again for touching base and all your help thus far.
To be honest I applied to a few places because my situation was messy and some wouldn’t touch me but Scott understood and saw the potential and the bigger picture and fought for me.
I was with State Farm for over 20 years having 2 cars and house insurance on an investment property as well as house and contents on our owner occupied house. State Farm cancelled my insurance due to non payment as I was going through a separation and was unable to pay 2 months…I had no claims ever with them.
Then I moved to Intact who cancelled our insurance again due to non payment…I was still going through a messy separation and bankruptcy however they decided to work with me regarding payments and set up a payment schedule to try and save it but they would take money out on the wrong days, sometimes doubling the amount. It was mess so clearly a few bounced because I was not prepared for money to come out on the days it did, etc.
Myself and my spouse both had our licenses suspended but not due to anything other than I got a ticket and didn’t know it would be suspended if I didn’t pay it within 30 days.
So I guess Scott saw the bigger picture that I was with one insurer with zero claims for a very long time and the messy stuff he saw that it was just crappy timing and unfortunately life happens. When Scott took my file to Aviva my spouse actually owed around $320 from 2011 again just because of his extra messy divorce as well as bankruptcy but Scott sold them on us and having them look at all the positive points and they agreed to take us on as clients but first needing us to pay the balance owing which was done that same week. Our monthly payments are the same now as if there was nothing negative surrounding our past.
We wanted the insurance to be effective Oct 10th but you guys would have been closed by the time we could advise of the outstanding payment made to Aviva….so Scott processed all paperwork and was waiting for our signature along with all copies of vehicle & license info, there were a few other things also needed….Scott was already at home for the day and we still exchanged several emails while he was at home and by 8-8:30pm on a Friday night Scott made it happen to ensure that Saturday morning we could FINALLY drive our vehicles.
A huge weight was lifted off us the second I received the temp insurance slip that Scott emailed me.
Scott was beyond professional as well as personable… He didn’t promise me anything but simply said leave it with me and I will see what I can do…he always called back when he said he was going to and never gave me false hopes.
Trust me when I say that I completely and totally will recommend Scott if anyone is looking for a new insurer.
Having a new Auto quote of $212.00/month, I was searching the internet for a cheaper quote, and your organization was the only one to respond!
I liked the amount, and ease of process, you got the business. It’s that simple.
Hi Adam, I’m happy with the price and your sales reps are kind. Thank you for the coverage and Happy Thanksgiving. Cheers.
I was in the market for new insurance and I was doing some online quotes and it matched me with Mitchell and Whale. In the end, it was much cheaper and better rate than all other offers. I got to chat with Samantha and she was very helpful. She wasn’t pushy or trying to sell me things, she found me a best quote. It was the cheap rate and also the customer service that got me in to Mitchell & Whale.
Ian, Thank you for the GREAT service. Much appreciated.
Hi. My previous insurance company was unsatisfactory. I was looking for better rates with scheduled payments and the same coverage. I decided to shop online, and found you. Hopefully, we will be able to continue our relationship for as long as I decide to drive. Thank you.
After I had been cancelled with TD auto insurance I been shopping around and most of the time I get a reasonable quote from you guys so I thought I should come in and meet with you guys. The service was great and it was also fast. I liked that you explained everything step by step to me in the way I understood. You did a very good job for me and I appreciate it fully. Thank you.
Thank you for welcoming me to your team. I just have to say that my over all experience with Morgan Roberts was one of the best. As I was shopping around for car insurance, she was the only that provided me with Auto Premium Consumer Friendly Copy, right away I was amazed. As I was only receiving calls and emails saying why I should choose them but no one took the time to provide any documents or more information. I knew right away my search was over. I contacted Morgan via email on the weekend and to my surprise, she responded and I was shocked, not expecting to hear from her until Monday, during normal office hours. But the communication was open and I followed up with a call. In that moment I knew for sure my hunt was over. I just want to say that she is a wonderful person; we need more people like her. I work in the customer service industry and sometimes it’s really hard to find exceptional customer service. Thanks Morgan for your support and help.
Thank you Morgan.
You are very efficient and your customer service is fantastic.
Have a great week off.
I chose M&W Insurance Brokers when I found myself in need of multiple types of insurance for purchasing my very first house. The brokers who helped me with both my Life Insurance and Home Insurance were very friendly, quick to answer any questions I had, and addressed all of my concerns. The service was very quick and easy, and the rates I received were better than the online quotes I had researched prior to engaging M&W. I am extremely happy with the support provided to me by M&W Insurance Brokers and would absolutely recommend using them for any of your insurance needs.
Thanks for assisting with this. Believe it or not, I’ve tried about 6-8 other companies with either no calls back or very horrible service.
I know of a few other groups that will be starting their own catering services. Shall I refer them to you?
Thank you for the prompt response. I really appreciate it.
Just wanted to say that Brian has been nothing but a gentleman a pleasure to deal with. It is a pleasure to be dealing with such a kind hearted person. Definite asset to the company.
Best regards, Dennis
I just wanted to let you know what a wonderful experience I have had with Morgan.
My husband and I went through some very difficult times resulting in our insurance being cancelled due to non-payment.
I filled out your online questionnaire and heard from Morgan the next morning. She was over the top helpful and courteous. She found one quote that we were willing to go with but then found a cheaper quote for us even after we had agreed to the first quote. In the end, I believe the second quote saves us about $100 a month in total. Morgan never once made me feel like I was being judged for our insurance being cancelled. She was funny and down to earth, making me feel incredibly comfortable. I ended up insuring my van and house. I will be adding my husband’s car as soon as it is ready as well as commercial insurance once my business is up and running in the next few months.
I will definitely be recommending Morgan to friends and family. She is a pleasure to work with!
Brian, I will be picking up the mustang today. Anything I need to do? John
Email from Brian: Just go pick it up and enjoy the sunshine.
LOL…thank you Brian. You have an awesome team!!
Thank you for giving me the opportunity [to have insurance]. I have made some poor choices in my life. And just want to move forward. I have paid dearly for my choices and I appreciate a company that won’t gouge you to death.
As a new driver and a newcomer in Canada, I am very happy with M&W. Besides giving me the lowest quote among other companies that I contacted, Fran has been very helpful in the whole process and clarified all the concerns I have. All the paperwork could be done via email so it saved me a lot of time travelling to her office. I would recommend M&W and be very happy to place future coverages with M&W again. Thanks.
Wow that was fast. REALLY appreciate it Brian! You’ve been so helpful over the last 2 years!
Thank you for taking the time out to process my request. You were very knowledgeable and explained the coverages very well so I could understand. Sadly, my previous broker did no such thing. So thank you. This is quite refreshing.
Can you send me the paper work and next steps. Although you are a few hundred higher I trust you/ More important than money.
Email to Samantha:
Fantastic! I want you to know that it has been a real pleasure dealing with you as my last insurance provider was rather difficult to deal with. I want you to know that I appreciate you calling me as well as it shows that you are eager to help and ensure coverage.
Thank you very much for you assistance with this and I look forward to our continued business starting tomorrow.
Email to Brian:
Awesome! Thanks a ton again, you made that painless I appreciate it! Will send ownership ASAP! -Greg
I would like to let you know that it has been a great pleasure dealing with your company for my insurance needs. Ms. Roberts is a great broker. She is quick, efficient, and courteous; a true professional. If the same level of service will continue especially around renewal time, I could foresee myself being a client of your exceptional company for many, many years.
I am very glad to have found Mitchell & Whale Insurance Brokers. I have also read the customer reviews section in your company site and you truly do have a winning team.
Sincerely, Wing Kei
I wanted to let you know I got my car back yesterday, after 3 ½ weeks. Economical has been great to deal with and I wanted to pass that along as well.
You guys are freaking awesome! I am so pleased with the level of service thus far! If there is anything I can do for you guys please let me know!
I have talked to Andrea and she has been most helpful.
Thank you. Am working with Fran to have it all sorted out. Excellent service. Greatly appreciated.
We really appreciate your help with all this and how quickly everything was prepared.
Ok perfect. Honestly thanks so much Brian for all your help and being so fast to get back to me.
Just a quick note to commend one of your sales staff, Morgan Roberts. Morgan managed both my tenant and auto insurance needs in timely and professional manner. Morgan was the first agent to respond to my online quotation request, her enthusiasm and commitment to client satisfaction will prove to be a strong asset to your organization.
I very much thank you for trying so hard. I really appreciate it.
From Bill: Nice job on Scott’s part! Thanks you both for helping Wendy out! BBiC service indeed!
From Wendy: Scott is excellent and I now have insurance with Perth Insurance. Same coverage as RBC and the rate is sooooooooooo reasonable. I was planning on having a significant increase and while there is a bit of one, it is only about $30 a month from what I was paying. So I am definitely happy and Scott was so easy to deal with!
Hi Kimberly, Thank you very much for going above and beyond. I will highly recommend you for your expertise and care for the customer. You made this experience pleasant and stress free.
Not a problem. You were very helpful! I like your customer service skills! Thank you so much!
Well Johnson just got back to me and [their] rates are decent but I really feel that you will do your utmost to take care of me!
You saved me $564 per year on my auto insurance compared to the leading “big companies”. Scott was courteous, prompt and very informative through out the entire process. I got my insurance policy up and going within a mere few days. Thank you!
I found you very attentive, quick to respond and flexible in resolving problems. After all, its the people that give the satisfaction, not the company nor the website.
[I saved] over $250.00 for the Auto, looking forward to see what the savings will be on the Home. Thanks for your help Andrea.
Thank you so much, Brian. I appreciate your help on the matter. I’ll be sure to recommend this company highly.
Thanks so much Jennifer for all your hard work and getting me answers quickly and the whole thing done with such little notice. I really appreciate it :)
Hi and thank you,
I will be passing your number on to friends … Amazing help.
Wow, that is actually amazing. [re savings of $1350/year] My parents were saying you were amazing at what you do, now I really know what that means. I am very grateful by the way
Here are the rest of the signed documents you require. Thank you for such a speedy resolution of this problem I’ve had, I don’t know what I would’ve done without you. Have as great a day as you’ve made mine.
Thanks so much for all of your help today Colleen! You were very helpful and shared some important information with me. I appreciate you taking the time to go through all of the various questions, etc. to give us the best possible quote.
I am going to review everything with my spouse over the weekend and will get back to you as soon as possible.
Again, thanks for being so patient with me today and have a wonderful weekend!
I wanted to take a moment to share with you my experience with Jennifer Harper. As you know, my late husband and I have been very long-term clients of your insurance brokerage firm.
Jennifer is such a wonderful individual. She is always pleasant, very efficient, a very nice person to deal with and a very happy-go-lucky person.
Although I have moved out of the Durham area, I made the decision, that I would continue my relationship with your company only because Jennifer Harper takes such good care of me. She is such a compassionate individual to work with. I can tell she has a great passion for what she does for a living and it truly shows.
I know your late father was a very kind man, and he inspired many of us with his positive outlook on life. Its great that you have stepped into his shoes and are continuing his legacy with his company.
Jennifer has done an excellent job keeping me happy.
Awesome! Thanks so much, Regan–you are really going out of your way for me, and I truly appreciate it. You have been extremely patient and helpful, and I’m really sorry for all the work. If there’s a supervisor I can commend your service to, let me know how to get in touch with her/him.
Thank-you so much Kimberly for all of your assistance, your service is fantastic and I have already provided your contact information to my friends and family for when their policies are ready for renewal.
Absolutely, I understood this one in the contract… In terms of the experience, I do appreciate the service provided, when I initiated the first contact, you reacted quite fast, very much appreciated, and I had easy access to you. And yes, I will be pleased to refer you when the opportunity comes up :):) So, do you do other types of insurance??
No worries Adam rocked it like Superman with a big S on his chest I really think you are all amazing!! I will get every thing over to you. When will the first payment get withdrawn? And the monthly payment date so I know. You have been incredible!!!!!
Thanks for everything Kim. You and your company have been great. My last Insurance broker did nothing for me. Anyways, you’re fantastic.
That’s great, really appreciate it. I will definitely be recommending Mitchell & Whale to others, the only reason I am leaving is because of the organizational discount I’m eligible for, but otherwise I would not as you guys have been great.
Thx Jenn. My drive into work was fun even in the rain!!!!! You did me so many favors. I am really impressed with your efforts to help me out through the whole ordeal of getting a car.
I am really happy with the experience I have had with Mitchell & Whale. I have never heard of M&W before this week and found them through Googling auto insurance. I was calling around to many, many different companies (probably almost 20) and I did not like any of them. The other insurance companies were rude, ignorant, sounded miserable and overall just not helpful. When I called Mitchell & Whale and spoke with “Andrea”, I could tell by the tone in her voice (so polite, soft spoken, not rude at all!), the way she was speaking, how helpful she was, and how Andrea was going above and beyond, that I would choose Mitchell & Whale. Andrea was lovely, she would answer all of my questions I had very quickly. I took a stop at the office today (Wed April 23) as well to fill out some paperwork. The office was extremely clean and professional looking. I was impressed with the receptionist… She was very friendly and had a smile on the entire time. She also was chatting with me for a bit while I was waiting for Andrea. Both of these ladies made me feel extremely comfortable and welcome. Overall, I am SO happy and would recommend this company to someone else!
Great! Thanks for your speedy service as always. You’re amazing Jennifer! Always on top of things.
Thanks Kim – we pick it up today. You have been so incredibly friendly and helpful.
Hi Brian, I signed it digitally if that’s ok. Thank you for your help, I’ll definitely recommend you and your company to my friends and family.
Thank you Brian. You’re the best!!! :-) That works fine for me.
Thank you again. You made my day :-)
(Client’s reaction upon learning M&W saved her $454/year on auto insurance!)
Thank you for making this process so easy & stress free. I look forward to being a customer for a long time.
You’re awesome! Thank you so much for your patience and understanding.
Again, thank you for your time and urgency.
Jennifer, thank you for the liability slip.
As I told you when we talked yesterday, I am very pleased with the service that we have received from RSA, especially from the adjustor who noticed that the tires were new and offered to [increase the settlement] as a result.
I am also very pleased with the service that I have received from you and the team at Mitchell & Whale. I appreciated this support at this trying time. This level of service is what ensures that I will continue to be a customer (since 1968).
Great job! Thank you.
Hi Andrea – thanks for contacting me – yes I totally forgot about the car insurance, thank you for giving us a quote – it was not as good as the one we currently have – so [we] decided to stay with our current insurance company.
I will always recommend you to any of my family or friends – your quotes were excellent and you are very professional.
Great. Thanks so much, Kimberly. Mitchell and Whale have been great, and we’re so happy we found you guys last year.
You are fabulous, Colleen. Thanks so much for your efforts. I appreciate it more than you know.
Thanks very much, Brian! I very much appreciate you being there for me!
Thank you very much for the information and the quick response.
Thank you for taking the time with me on the phone yesterday. I felt genuinely assisted and had my sister not gone ahead with the discounted coverage at her workplace I would have ensured we would have tried your office.
Hi Brian, It’s Teresa calling and I just want to say thank you for putting an urgent rush on everything and getting everything done within 48 hours. I really appreciate it. If you do need anything you can contact me but other than that I just called to say thank you. Thanks!
I have been a customer for 20 years. The staff and service are like family to me. I feel safe and secure that they know how to manage my insurance needs. I always get full information and details on all my insurance needs. Throughout all my life stages in the past 20 years the Mitchell family has always been there. I would recommend that anyone who wants personal service in today’s hectic world reach out to them.
Wow that’s awesome. I’ve been really impressed with your service – thanks so much. What great news =)
(M&W had said: The premium went down to $1710! So you saved $391!)
Thank you very much for your help that morning, your company is lucky to have you. You are a very pleasant person to talk to
Hi Jennifer, thank you for being patient and always providing honest and clear, concise information.
Thanks Jennifer! I appreciate you and Adam working on this so quickly. Much appreciated.
I was not very satisfied with my previous auto insurance company and was looking for better insurance company. Morgan was very helpful, patient and friendly. She was able to find me the best auto insurance policy that was the best fit for me, while searching out the best price. I would recommend Morgan to anyone and everyone looking for insurance, and I have told a lot of people already about her and the Mitchell & Whale team. Thank you so much!
Thanks Jennifer, a great help as always.
Always very helpful with confident advice for over 40 years.
That’s so wonderful! Thanks for the fantastic service Andrea, you really put my worried mind at ease.
The process for setting up car insurance and home insurance was quick and easy. Morgan was excellent, and I am really happy with the quote and whole process.
Jennifer, I was impressed with your professionalism and service prior to today’s email. And now??? You went to a new level…. Thanks so much for looking after your client in such a positive way!
I am sorry for asking for the quotes – My car is getting up there in age – still undecided as to what to do – keep / or buy something. I am pretty sure you can understand…. checking the insurance rates does impact the purchase. For now I will keep driving the car that won’t die or let me down.
Morgan at M&W was a joy to work with. And she got us the right car insurance extremely swiftly. Morgan was the first one to call after I had submitted an online quotation request. I highly recommend M&W and will definitely consider changing over my other policies in the future.
When I was dealing with a difficult car accident and situation to follow, Adam and his team at Mitchell and Whale stepped up to the plate and went to bat for me.
Being uncertain and confused, Adam took the time to go over everything I needed to do and made certain he did everything in his power to ensure I was well taken care of. They are amazing people and team and they truly care about all of their clients.
When I was dealing with a difficult car accident and situation to follow, Adam and his team at Mitchell and Whale stepped up to the plate and went to bat for me.
Being uncertain and confused, Adam took the time to go over everything I needed to do and made certain he did everything in his power to ensure I was well taken care of. They are amazing people and team and they truly care about all of their clients.
Adam and his team do an incredible job. When I first started my business I was getting the run around from insurance companies. Once I contacted Adam he took the time to fully understand my needs and developed recommendations that saved me money and gave me excellent coverage. Mitchell & Whale simplify insurance and make sure you get the best coverage for the best price.
I am writing this on behalf of my grandparents as they were thoroughly impressed with the service and personal interest that Adam and the Mitchell and Whale team provided them with. Adam took the time to carefully review their current insurance plan and assess their needs and found them a better rate. My grandparents were extremely happy with the Mitchell and Whale team and were impressed with the personal touches and interest that they were provided with.
I was not very satisfied with my previous auto insurance company and was looking for better insurance company. It was really difficult for me to find out the best insurance company but Meghan and the Mitchell and Whale team helped me in every possible way to find me the best auto insurance policy that was the best fit for me, while searching out the best price. I really appreciate the professional approach of Meghan who assisted and helped me a lot to solve my insurance issue.
Adam and the Mitchell and Whale team have been amazing in helping me with my growing business. They were able provide amazing value for our Liability Insurance, as well as our Directors and Officers Insurance. What’s more is that they took the time to understand my business from the bottom up, thus helping us get the perfect insurance plans to suit our special requirements. I feel totally secure and as a bonus I am very pleased knowing that I was able to purchase that security for great value. Tim Faught, President, Posterjack.ca
Thanks Jennifer. That is terrific. Your fast and efficient response is much appreciated.
After I looked up at the insurance market I found here professional approach and respect for the client! Especially I appreciate Lisa’s attention and help me understand details for my all questions.
Meghan was so helpful not only did she help me but she also helped my mother as well, finding the best possible insurance for our needs and when I needed her the most she was there during the last minute of the day waiting so I can get my car on the road. I highly would recommend Meghan and the Mitchell and Whale team they have been such good to us.
I was not happy with my broker so I decided to find a brokerage that would better tend to my needs. The difference at Mitchell and Whale has been like night and day. The staff was very committed to finding a policy that was the best fit for me, while searching out the best price. They took the time to help me understand all my coverages, which was a huge help to me – no one had ever taken the time to discuss my policy with me. Thanks Mitchell and Whale. I would recommend your brokerage any day!
Meghan was extremely helpful in finding me a better rate for my car insurance, and when I relocated for work and needed an apartment, I knew she was the person to call for setting up my tenant’s policy. From the beginning, Meghan and the Mitchell and Whale team have been honest, reliable and efficient. I am pleased with their service and would recommend them to anyone.
I was referred to Mitchell & Whale through a business colleague. We had been insured with another company for over 10 years and were very hesitant to switch. However, based on the rave reviews my colleague had given me, we decided to give them the opportunity to quote for our policy. From our very first impression, we were blown away with the level of attention and courtesy we received from Adam and his staff. To be honest we felt as if we were his one and only client, we have never experienced this level of attention and detail before. Adam and his staff fought tooth and nail to get us the best price for our insurance policy. I would recommend Mitchell & Whale 100 times over!!!!
Adam and his staff got all of our insurance issues sorted out over the telephone in no time! What a difference using an Insurance Broker rather than a Direct Writer such as one of the big banks. All of our questions were answered patiently and the coverages were explained in terms we could clearly understand. They quoted us with reputable companies and gave us the best coverages at the best prices! We can actually talk to the same person whenever we need assistance! They give excellent Personal Service!
THANK YOU SO MUCH – what a relief – you’ve been great and I appreciate it beyond what I can express.
…my old insurance company took a payment out two days after I started with you regardless of the 14 days notice I gave to them to terminate the policy. … Not the best customer service I’ve ever seen. But you…you get one of these J high five!
…perfect thank you easiest brokerage firm i have dealt with yet… no problem at all awesome service right away and i know service i work for rogers cable.
I cannot tell you the profound gratitude I felt after I hung up. I am by nature a do-it-yourself-er and pride myself on my self-sufficiency. Also, I have much information coming to me as advice filtered through other’s self interest. I was genuinely relieved to feel like I had someone in my corner. Since we have not met I can only suppose that you are simply true to your clients and a man of integrity. At times like this, it’s nice to have professionals who place enough value on service to spend time building relationships as you did with me tonight. I used to counsel on balance in business on Rogers, so I know of what I speak. Your frankness enabled me to have an informed and intelligent conversation with my partner. Thank you.
Thank you so much for sorting out the insurance last minute for us. I appreciate you pulling it off without an additional fee. You’ve been awesome to deal with.
Any time you have questions or concerns about insurance, feel free to give us a call at Mitchell and Whale Insurance Brokers –
Fast and efficient. I was able to get my RHD vehicle insured through M&W with Facility Association very easily whereas other insurance brokers were on an application base process. Their quotes were cheaper than the... read more
Thanuchan went above and beyond to clarify all the questions and concerns I had in regards to getting insurance as this was my first time. He was patient, informative and understanding of my needs and... read more
Just finalized our car and home insurance. Brad was awesome, he beat every quote we got and was able to bundle our insurance to include the home insurance. He got us the paperwork on a... read more
Thanu made getting insurance experience the easiest and least complicated. Gave the best advice and customer service all in amazing time as well. Glad to have come across this company and particularly broker - I... read more
Thanu made getting insurance experience the easiest and least complicated. Gave the best advice and customer service all in amazing time as well. Glad to have come across this company and particularly broker - I... read more
I had an amazing experience with Chris Park and his assistant Kristin. They are a wonderful team and so helpful. They found me the lowest rates I’ve had ever! They work together fast and very... read more
I had an amazing experience with Chris Park and his assistant Kristin. They are a wonderful team and so helpful. They found me the lowest rates I’ve had ever! They work together fast and very... read more
Exceptional service by Natasha and Kristine, found the right insurer and saved over 25%. Very quick and responsive. Hope the service continues like this.My previous broker was exceptional when they got my business, but the... read more
Jeff was very responsive for any questions I had. It was a non-standard insurance issue, but he helped me sort through all of it. I'm glad I chose Mitchell & Whale for my insurance needs... read more
Natasha, thank you very much for helping us out with our home insurance. We really appreciate the personalized service and off-hours support to our questions. We'll definitely refer you to our friends and professional group... read more
I love Mitchell & Whale Insurance company, they are an easy going company that is human at the end of the day. Every single employee has been courteous to me. Friendly and MOST important I... read more
Mitchell & Whale Insurance Brokers was recently voted #1 in Ontario by the Insurance Business Canada magazine. Read more