Experienced Personal Lines Insurance Broker CSR – Work Remote!

Experienced CSR: Work From Home AND Be Part of a Fun, Dynamic Team? Yes You Can

Posted: Jul 17, 2021

Mitchell & Whale wants you to stay home…if you want…and also join our awesome team! If you’re an experienced CSR with a strong grasp of sales, we want you to put on your most comfy PJs, and help us provide world-class customer service to our clients.

The Job

You’ve been delighting customers for a while, so you know what it is to be a personal lines CSR, but at Mitchell & Whale, we do it a little differently. As part of our service and retention team you’ll be supporting and helping to retain our existing customers with your passion for providing exceptional customer service and bringing the WOW factor to all interactions. And of course, you know that every contact with a customer is an opportunity to better meet their needs. Yes, we mean up-selling, but not in a pushy way. More in a “how else can I help you today” way.

As a Personal Lines CSR you’ll work with our customers via phone, chat, email and text, to answer questions, make changes, review renewals, cross-sell, update files, assist with billing changes and a bunch of stuff we can’t think of right now. All this while embracing digital innovation, meeting all performance targets and living our mission “To make insurance not suck”! Where you work is up to you. Our office is currently open with strict COVID protocols if you’d prefer to work here, or when the pandemic is over. If you’re as good at your job as we think you are, you can keep doing it from home, or join us at the most fun office in Durham Region!

Why Mitchell & Whale?

So, every workplace is the same, right? Wrong. Working at Mitchell & Whale is going to make your friends hate you, because you’ll have the job they wish they had. We could present all the standard marketing BS, but instead, here are some quotes from recently hired teammates:

“It’s hard to express how amazing it is to work at Mitchell & Whale.”

“Great atmosphere, no BS, and yes you have to work hard, but it’s fun coming to work.”

““Even in a pandemic, the feeling of team is always there, and we all make each other better.”

What You’re Great at

  • Customer solutions-focused attitude
  • Great sales instincts
  • Multitasking in a fast-paced environment
  • Identifying opportunities to drive customer value with cross-sell /up-sell or churn prevention techniques
  • Keeping organized while dealing with information/requests coming from different sources
  • Strong listening and critical thinking skills with an eye for detail
  • Staying positive and thriving under pressure

Education & Qualifications (yeah, you need to know what you’re doing)

  • 2 or more years of Customer Service experience in personal lines insurance in a brokerage
  • R.I.B.O. Licence

What we offer

  • Right now, the flexibility to work from home or the office (following strict COVID protocols)
  • When the pandemic’s over, stay home, or come experience our amazing open concept office with lots of toys, games, in-house gym and fun people
  • Benefits
  • Room to grow your insurance career
  • A collaborative and supportive working environment
  • Lots of fun events (online right now, and live when we can)

M&W is an equal opportunity employer, and we are committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we will be happy to work with you to meet your needs.

VOTED #1 Brokerage in Ontario

Mitchell & Whale Insurance Brokers was recently voted #1 in Ontario by the Insurance Business Canada magazine. Read more

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