Travelers Canada

Recently, my car was backed into and the door was damaged and window broken. In this case, insurance should cover the cost to replace the door and window, but instead, they keep insisting that they have to repair every little defect with the car, such as the heat which doesn’t work and was a known issue with the car. The total of the work required to the car is $1800, whereas if they do what they are supposed to and only replace the door and window and hinges, it would cost $500~. Due to them trying to replace every minor defect on the car and make it factory condition, it is too expensive and therefore they want to scrap the car. Due to our financial situation, welfare is going to take the majority of the money, leaving us with $200, and we will be without a car. DO NOT USE THIS COMPANY.

1 week before we can speak to somebody to finaly know the insurance doesen t cover the wind shield

When i started my insurance they took a double payment, and my payments were supposed to be set for specific days which this company then changed the day right after i had the first payment, when i called to keep the payment day the same they tried to again charge me first and last for the next month.... which had already been paid when the policy started. when they fixed it again finally and switched it back to my regualr payment onto the end. Now 2 months away from the policy end they charge me my current policy price with an added $194 for next term that doesnt start for 2 months..... i am beyond pissed with this company charging me for a policy that hasnt even started yet, not even giving me a chance to find a new insurance company because they also raised my insurance about $22 for having no tickets, or claims for the year.

Awful company ever I have to deal with the rude people I didn't receive any support at all. I decided to cancell and paid from my own pocket.

What a headache this company is. I had to deal with Keisha Allen, the so called "Claim Professional" assigned to my claim. At first I had to fight with them to admit I was 0% at fault in a collision, which was obvious. I had to escalate the manner to the GIO and then to their manager. I am still dealing as of now to get my car to the bodyshop, this whole process as been ongoing for a month now and I am still waiting with a damaged vehicle. Keisha Allen doesn't follow up in a timely manner, terrible customer service. To get an answer from these guys, you either have to harass or call their manager. I can't wait to get all of this sorted out.

Recently I switched to Travelers because I got a call from a guy named Tyler Amodeo who works at SurexDirect which is a broker company stating that he can get me a good quote for auto insurance for two cars I own and he lied saying that but that is only possible if I buy tenant insurance as well. While buying the insurance plan I asked him that I’m planning to sell one of my cars in the middle of the one year insurance term so will the discount still continue and he said yes. Now I got rid one of the vehicles and they just removed $20 from my monthly bill cycle and when I tried cancelling the insurance he told me about the cancelation fee which he never mentioned about it until I decide to cancel what a ripoff!!!!

Worst experience ever, I would suggest not to deal Travelers.

Their fees keep going up. Get in an accident and they say a big f*** you. They dont get back in a timely manner, especially if you turn down their offer. They dont take into consideration that you need to buy a new vehicle. Turn down a claim? They no longer give you a rental, then it is a month plus for them to get back to you.

I have never had a ticket, never had an accident but my insurance was higher than a 19 year old who had 2 tickets.

I will never suggest this company. I will leave as many bad reviews on as many sites as possible to try and save as many people from the potential hardships they will face have personal questions- wanting more information?? Email me.

I had small accident in last December they said my car is Not Driveable Then I bought a new car then they said they can fix my car totally unprofessional know the increase my payment before they did $191 now they did $250 Too much not happy with them

I live in Florida. A Canada driver insured by Travelers Insurance of Canada backed into my car. Well, let me just say that it has been 6 weeks since the claim and I still HAVE NOT received any money. I met with their adjuster and got an estimate. Now all I get is, “we mailed the check”. Then, “oh the check was returned for wrong address”. Then, oh we need to convert the funds from Canada to US.
I have now filled a complaint with the Florida Department of Financial Services. I told Travelers Customer service what I was going to do, and they said, “you do what you need to do”.
DON’T EVER GET HIT BY SOMEONE WHO IS INSURED BY TRAVELERS!!!

I had my car stolen by a so called friend and reported it to my local Police as stolen, and I then filed a claim with travelers. Everything was going good as it should until my car was recovered by Police in another city 3hrs away.

My broker explained to me that my policy would cover all the costs to get it out and brought home. Such as to have it towed back here to a garage, and have the garage look at it & fix any mechanical damage, as well as have it detailed. But NO... This is where Keisha basically told me "I was sh*t out of luck, and had to foot the costs myself, because it is not considered stolen as I had given permission to a friend to borrow it". It didnt matter that there was a police report stating it was stolen, because it's was still not considered theft to them. I then asked how they were going to cover the additional week of impound fees I now have to pay because of it taking a week to get an adjuster to even call me, after leaving multiple messages. I was told that it wasn't there problem, and that point blank I wouldn't be receiving any help from them.

7 months to settle a new home warranty claim that everybody including travellers says needs to be resolved but they won’t settle. Week after week we just get told “I’ll have it for you in a couple more days”. Warning! Don’t buy a new home insures by travelers if you expect any help if things go wrong. Buyer be ware!

I have been trying to contact an employee named "Micheal Dudus" about getting a refund for a rental car during my vehicle repair for 2 1/2 MONTHS. This company is a joke if this is how they treat their customers.

Can't wait for this company to get karma come across their greedy business. Bloodsucker! Unprofessional and irrational staff! You don't deserve good clients!
Karma is on its way to you, Travelers Insurance. It won't get long.
Why can't I give "0" rate at all??? Because that's all you deserve!!!

A DEER HIT MY CAR IT WAS A WRITE OFF , THEY ARE TRYING TO RIP ME OFF I PAID 1399.OO FOR MY CAR IT WAS IT MINT CONT,,,, THERE TRYING TO PAIY MY LITTLE OVER 90000.00 FOR IT I ONLY HAD IT A YEAR THERE NOT EVERY GOING TO OFFER ME ENOUGH TO PAY OF MY LOAD I A WILL BE WALKING TO ALL MY CANCER APPOINTS THAT IS OVER A HR DRIVE , THERE BAD I WOULD NOT TELL ANYONE TO GO TO THEM THAT THEY LIED SAID MY CAR WOULD STAY THERE TILL A 2ND QUOITE WAS DONT AFTER THE NEW YEAR LIE THERE TOWED IT AWAY AND I DONT EVEN KNOW WHERE MY CAR WAS TAKIN RIP OFF COMPANY

After small collision I had to walk and fix my car paying from my own pocket. Terrible, avoid it, I have to change ASAP

Horrible company, avoid if possible

Do everything in power to delay payments and avoid coverage. system wont let me select anything more then 4.5 ???

It took almost 2 months of living with no home, staying at a friends place to get this company to admit they were responsible for covering me.

The representatives ignored calls for WEEKS at a time. One person was on vacation for 3 weeks and didn't respond for another 2.

They play the phone game and transfer you to people who are not even working that day and never call back.

This is the worst insurance company I have ever had the displeasure of dealing with. They are thieves. Plain and simple.

This company make changes to bill dates without providing clear arguments. They do not respect what was established in the contract. I cannot imagine what would they do if I had to use the policy. I will not recommend this company. I will not renew the service neither.

Very crooked company.
I decided not to renew my policy and it cost me $$$$ with them.
$135 in return fees from my bank.
I was suppose to be reimbursed $224.79 this company decided to take ANOTHER $50 and submitted $174.79.Like come on man, REALLY?????
Very SHADY!!!!! Will NEVER use them again!!!!!!

I had my first accident this year and totalled my car. Travelers took care of me quickly and stood with me through the claims process from beginning to end. I was expecting the worst, but was blown away by the support I received.