State Farm Canada

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• Rated 2.4 stars
  2.4 / 5 (4 Reviewers)
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State Farm is an international insurance carrier that sold its Canadian operations to Desjardins Financial Security Life Assurance Company. Desjardins initially maintained the State Farm Canada name until they rebranded in 2017, and did away with the State Farm name.

Company Overview

Since State Farm Canada’s 2014 acquisition by Desjardins Financial Security Life Assurance Company, the transition has been seamless for its property, casualty, and life insurance customers. Desjardins left the State Farm name alone, so all documents and policy information still have State Farm branding.

State farm offers:

• A network of brokers dedicated to fulfilling the individual needs of each client
• The large variety of coverage options and areas of coverage State Farm is known for
• The significant resources such as the large network of auto repair shops that State Farm offers
• A broad range of online services including a comprehensive smartphone app

The change has not affected the company’s ability to service customers, underwrite new business, or maintain existing business. State Farm Canada has specialty coverage such as motorcycle insurance, identity protection, and leisure vehicles at premiums designed to fit each client’s budget.

State Farm Advantages

Since all of the State Farm business process and customer service mechanisms have been left in place, customers can expect benefits such as:

• A Truly Automated System – State Farm Canada has a huge array of online tools that customers can use to check their policies, make a claim, and make important changes to their accounts. The State Farm app is designed to make it easier to file a comprehensive claim that contains all of the accurate information the company needs to make its coverage decisions. All of these automated tools enhance the work that is done by State Farm Canada’s broad network of expert brokers.
• Comprehensive Financial Services – State Farm Canada customers can access a wide variety of financial planning and investing tools that can enhance their insurance coverage. State Farm Canada is well-known for its comprehensive critical illness and disability coverage options that can help a customer to avoid the kind of financial disaster that comes from a sudden illness or crippling injury.
• Specialized Insurance Coverage – State Farm Canada does not try to force customers into generic insurance categories. Instead, it has specific coverage needs for any situation. With insurance products that include identity coverage, pleasure craft insurance, and annuities, State Farm Canada can apply its well-designed specialized solutions to any client need.

State Farm’s Insurance Products

State Farm Canada has a wide variety of insurance products to choose from, and plenty of coverage options available.

Auto Insurance

State Farm Canada has discounts that can be applied to a customer’s policy to lower premiums and enhance coverage. The State Farm Canada auto discounts include:

• Being part of the Telematics program that logs your driving habits and shows you how to reduce your insurance costs
• Multi-vehicle discount
• Discount for bundling auto insurance with other types of coverage

Motorcycle Insurance

The company offers comprehensive motorcycle insurance that includes coverage for:

• Property damage or bodily injury caused to others
• Uninsured motorist coverage for yourself in the event of an accident with an uninsured driver
• Coverage for sidecars

Sport and Leisure Vehicle Insurance

Along with coverage for motorcycles, State Farm Canada also covers boats and snowmobiles. Water craft owners can get liability coverage for theft, fire, storms, and sinking, while snowmobile owners can purchase coverage for vandalism, on-board accessories, and damage done while the snowmobile is in storage.

Property Insurance

The company has full lines of property liability insurance for personal and business property owners. The types of property covered include:

• Homes
• Condos
• Tenant insurance
• Mobile homes
• Small business property

Identity Fraud Insurance

One of the more unique coverage products State Farm Canada offers is identity fraud insurance. The coverage includes services such as:

• Identity restoration management
• Reimbursement for credit reports purchased
• Coverage for all filing fees associated with identity recovery
• Reimbursement for some legal fees associated with identity recovery

Life Insurance

State Farm Canada has a strong reputation in the field of life insurance based on its variety of products and history of strong customer service. The life insurance offerings from State Farm Canada include:

• Term life
• Whole life
• Universal life for estate planning
• Participating life with a strong investment feature
• Small business life insurance to cover key employees and company owners

Personal Liability Insurance

Personal liability umbrella insurance is used to fill in the gaps of coverage left by all of your other personal insurance policies. State Farm Canada’s umbrella liability can help to enhance the protection of your home, water craft, finances, and personal possessions.

State Farm Canada Company Reviews

Rating: 1
1 /5 stars

• Savings
  User: 10%
• Application Process
  User: 20%
• Claims Process
  User: 10%
• Rate stability
  User: 20%
• Document delivery
  User: 20%

State Farm is the Worst

Christine on 2018-06-05 20:08:16

Terrible company to deal with since Desjardins took over. If you have a claim with an injury they will do everything in their power to deny you. Do not use State Farm

Mitchell & Whale Team on 2018-12-12 22:45:28

Have been waiting to see how Desjardins will run this organization. Sorry to hear about your poor experience.

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Rating: 2
2 /5 stars

• Savings
  User: 60%
• Application Process
  User: 10%
• Claims Process
  User: 0%
• Rate stability
  User: 60%
• Document delivery
  User: 10%

The Worst

Kate on 2018-02-08 09:19:48

Since Desjardins bought State Farm this is the WORST COMPANY EVER TO DEAL WITH.I had State Farm for over 20 years now they just don't provide there customers with the same service as before since Dejardins took over

Mitchell & Whale Team on 2018-12-12 23:29:17

This is really to bad to hear. State farm had a big legacy with the agents and local shops. Did they move you to the company-owned call center?

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Rating: 4.5
4.5 /5 stars

• Savings
  User: 60%
• Application Process
  User: 80%
• Claims Process
  User: 100%
• Rate stability
  User: 100%
• Document delivery
  User: 90%

Not perfect, but I'm happy

Bobby S. on 2017-11-09 17:13:10

I think that the premiums are little bit higher with State Farm, but when I had my accident last November, they were with me every step of the way and I couldn't have asked for better service. Tina was very helpful.

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Rating: 2
2 /5 stars

• Savings
  User: 20%
• Application Process
  User: 100%
• Claims Process
  User: 20%
• Rate stability
  User: 20%
• Document delivery
  User: 20%

Not impressed

Pam on 2017-11-09 16:58:19

I've been with State Farm for 12 years and I don't know what changes they've made internally, but their service really went downhill a couple of months ago.

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