RBC Insurance Company of Canada

By all of our evidence, we have proven that we qualify be paid for trip interruption insurance. In April we started our claim, it is now December 26. Nothing but platitudes and excuses. I am pretty sure that by now we would have been told to "pound sand" if they were going to deny our claim. Instead, they just are waiting it out. Are there any class action lawsuits against these villains?

Please note, the RBC Insurance tele agents are more to make money out of your account rather than helping you out. They try to find out ways to increase your policy premium by any hook and crook. If you dont believe me, just call them and ask for any discounts and then answer their questions and they will try to catch you with any discrepancies (even try to make one) and try increase the premiums.... Just Try... they are working on commission basis !!! Beware of RBC Insurance...

On Feb 13/20 I purchased Cancelation Insurance for April 2/20 for a 6 day trip to Las Vegas
On March 7/20 I called to Cancel the policy only as on March 5 I was tested for an ongoing past illness and was informed that my cancer was present again.
I had waited 31/2 hours for a callback and then another 1 1/2 hours on hold before an representative came on only to tell me that I only had 10 days to cancel the policy and it could only be cancelled for dissatisfaction of policy not for health reasons.
The agent Paul said there was a claim showing which was impossible as the policy was not in effect until April 2 so he would put me on hold and he did not get back to me.
I had asked to speak to a Manager but he said she was to busy.
This was a totally useless 51/2 hours of my life with a totally disreputable company.
Everyone I talked to daily I warn them and will from now on.

I've purchased RBC travel for myself and wife and prior to our trip contact the provided number to make some changes to the policy contacted 3 times and each time I've been on hold for at least 1 hour and no body answer the call, it is the worth company ever I guess they have either one person at their customer service or they are all having a nap. I will defiantly cancel the policy because I'm thinking if I want to change something on my policy and has been provided me with this type of unprofessional service what would happen if something happen and I will need to claim something from RBC insurance.
THE WORTH CUSTOMER SERICE IN THE WHOLE WORLD

I attempted to join my house insurance with my car insurance, They refuse because the house is jointly owned and the cars are on my name.
Later when we told them we had a short term renter they declined to give us insurance. Now we have 3 days to replace. We have never made a house claim in 40 years.

Customer Care means communicate and acknowledge the customer and the question. No response for three weeks

I am getting cold calls on the regular and short of hanging up I have to get rude to the person who's on the other end just to end the conversation.
Just received another call that sounded like it came from a cellphone of a person who's walking outside telling me that they are calling from Royal Bank Insurance and that the call is recorded. It took me 4 times saying I am not interested to get rid of them.
Just because I am a client of the bank doesn't mean that I am ok with you calling me and trying to force me to buy your other services. I am getting tired of asking to be taken off these calls and lists for sales of random services.

tldr: They want everyone on higher upfront premiums and will lie and cheat to get you there.

I had RBC Auto Insurance for five years. This year they sent me a letter requesting updated information. I phoned them and went through every section of the paperwork with one of their representatives to make sure it was completed to their satisfaction, then scanned and emailed it to them. They cancelled my auto insurance without notifying me, so when I found out, I phoned them and they claimed the paperwork had been incomplete. They never bothered to notify me of this despite having email, phone, and home addresses for me. I tried to renew with them, whereupon their operator informed me that they would no longer be accepting monthly payments on new applications. They refused to make any sort of accommodation for me despite their blatant mishandling of my information.

I returned from vacation to find a notice in the mail that aviva wants a full years worth of payment's all at once or they'll canceled my policy.
NO prior warnings NO e-mails NO texts yes folks, snail mail 3-4 days lost already.
Even if I was home to view the notice two weeks isn't enough to time to come up with thousands of dollars, I tried to call but the call center is closed at 7pm ...figures right.
when I finally got a hold of someone they said they have all my contact info but didn't use it.
Even if I could hand over $5000.00 immediately they would take 2 weeks to review a new policy and I would be without insurance until then.
I had no choice but to sign with another company and when I told them after 9 years I had to move on they said "No Problem" "Its canceled goodbye"

After 2-year finish agreement calls me and asks to make the payment! Now RBC sold to Aviva Umbrella ... sure after the bad history with clients ... They do that with 3 from my friend they try to rob them after a couple of years. This is disgusting. RBC Aviva your are in the blacklist for all my live & friends & relative.

Has the worst customer service. I am on hold for an hour and a half.

When a person is injured at work the last thing they need is a case manager who does not communicate, negates medical evidence, forgets to release income replacement which is already less than WSIB. Continually make mistakes on claim and HR from employer has to step in. It is bad enough not being in pain and physically struggling to get better but to have to fight to get any medical care and income with a rude robotic worker, this made my past year a year from hell. No employer should ever choose RBC over WSIB if they care about their workers. they have not given me any information regarding my claim through the whole process. I have been kept in the dark. It has been the worst experience of my life with any organization