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The Royal Bank of Canada (est. 1864) is the largest bank and financial institution in the country, and entered the insurance market in 1993 with its acquisition of Voyageur Travel Insurance Ltd., the largest provider of travel insurance in Canada at that time.
By the year 2000, RBC had acquired Westbury Canadian Life Insurance Company, the Mutual of Omaha Life Insurance’s Canadian operations, and Liberty Life Insurance Company. Today, RBC Insurance offers life, travel, property, and casualty insurance.
In 2016, Aviva General Insurance Company acquired RBC’s property and casualty insurance operations (RBC General Insurance Company). RBC Insurance continues to offer Home and Auto insurance, however are those products are now underwritten by Aviva. RBC retains ownership of its travel and life insurance operations. Despite this sale, RBC Insurance is still one of the largest insurance providers in the country.
Over the years, RBC Insurance has vastly expanded their lines to be able to insure home, business, and car insurance, as well as retirement plans and investment options. Because of its affiliation with Royal Bank of Canada, RBC Insurance has had the benefit of being able to grow without fear of financial problems that can often affect underwriting. Now that it stands as one of the largest bank-associated insurance companies in the country, RBC Insurance uses its experience to create a wide array of client solutions.
The kind of financial stability and underwriting experience that work very well together
RBC Insurance is known for its ability to simplify insurance and help customers to understand exactly what they are getting.
RBC Insurance’s Strengths
It is hard to find a weak spot in what RBC Insurance has to offer, which is one reason why the company has millions of clients all over Canada. When people do business with RBC Insurance, they expect to take advantage of benefits such as:
Simplicity Is The Key – RBC Insurance has always made a point of speaking with customers in terms they will understand. This helps clients to be able to have productive conversations with their insurance brokers, and to completely understand the coverage they are getting and what that coverage has to offer.
Wide Range Of Resources – RBC Insurance is a big believer in educating clients and sharing as much information as possible. Not only does the company excel at putting disclosure information in big print and in places where it is easy to find, but it also makes information readily available at all of its business locations, and on its website.
Practical Insurance Solutions – RBC Insurance has become an expert in offering comprehensive personal lines for home and auto, and commercial insurance that includes group life, health, and even dental insurance. Whether you need insurance for your business or personal life, RBC Insurance has years of experience in providing those types of comprehensive solutions.
RBC Insurance Products
RBC Insurance is well-known for offering complete lines of personal insurance products for almost any need, and commercial coverage for businesses of all sizes. RBC gives brokers plenty of tools to utilize when it comes to solving client problems.
RBC Insurance can cover every part of your life from the value of your home to the stability of your credit cards. RBC’s focus on customer satisfaction with personal lines comes from its direct contact with clients in every one of its business locations. RBC now uses its network of brokers to enhance that personal feeling and deliver superior lines of insurance coverage.
RBC Car insurance
Comprehensive travel insurance
A range of life insurance products
Personal health insurance options
Multiple types of loan protection options
Mortgage liability coverage
Credit card protection
Retirement solutions that include a variety of insurance products
Business insurance is just one category of commercial insurance options offered by RBC Insurance. These are insurance options aimed at protecting the operation and long-term success of your company.
Overhead cost insurance that helps pay the bills
Loss of key employee or executive coverage
Buy-sell insurance to help the company stay in business after an owner retires, quits, or passes away
Group Business Benefits
RBC Insurance has a wide range of group benefit programs that can help you to protect your employees and grow your business.
Group benefit options and solutions
Resources for plan administrators
Resources for plan members
The providerConnect network to help bring together service providers
Group annuity programs for long-term financial planning
When a person is injured at work the last thing they need is a case manager who does not communicate, negates medical evidence, forgets to release income replacement which is already less than WSIB. Continually make mistakes on claim and HR from employer has to step in. It is bad enough not being in pain and physically struggling to get better but to have to fight to get any medical care and income with a rude robotic worker, this made my past year a year from hell. No employer should ever choose RBC over WSIB if they care about their workers. they have not given me any information regarding my claim through the whole process. I have been kept in the dark. It has been the worst experience of my life with any organization
Rating: 3.5 3.5 /5 stars
Weird customer service today
simoneon 2018-08-23 13:08:34
We paid off for our car a year even before the RBC auto insurance lien was set to be up . As they still had the car on the policy after a year of us paying it off on it as having a lien I called in.
The South Asian man (and please I have south Asian decent ) so do not say its racism . I gave him my phone number and address and name and advised what cars we have on our policy.
He even pulled up my account with the number I gave him but he asked it three times even having the account in front of him.
I have been with RBC Insurance for 9 years . I even called in three times recently has we purchased new cars. Anyways he first told me I have to go to the branch I took the loan from . I told him even on the RBC Loan website it even stated for car loans its in the dealership not at a branch its done . Then he said , "how do I expect him to know this as he does not work for RBC Insurance " My question is then why are you telling me the procedure is to go to the branch I did the application at.
Anyways he proceeded to ask me who is the man on the insurance with me !!! (I have been with RBC for 9 years and this has never happened way after the verification process ) I said he is my husband . He then gave me the third degree asking me again how do I drive my car ...because may have to change my policy that was just updates 2 weeks ago . I use the car to drive 2 blocks everyday for my kids to school . Then he asked do I have anyone who comes to see me drive my car. Have never been asked this before unless I was setting up a policy ...not asking how I get a false report of a lien on our car taken off !!!! He wanted me to go on line and tell him exactly how many km is my kids school . I already waited over an hour a couple of weeks ago when I added another car on speaking about who drives what and distances . But he seemed upset I should have the nerves to call in to update a false lien report on a car that was paid off over a year ago.Normally I get good customer service . But not this time . I hope the call was being tracked .Because even the fact I gave him my number to pull up the account and he was looking at the account and 3 times still asking for the number etc was weird.
Rating: 3 3 /5 stars
Jenon 2018-07-27 04:34:58
I can't speak for claims, as knock on wood, I haven't had to yet. The application process and customer service are good, but unfortunately my rates have gone up by almost double, so /I think I'll be shopping for a new insurance company.
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About Mitchell & Whale
Mitchell & Whale Insurance Brokers is a family-run business since 1948, now operated by Adam Mitchell, the third generation in the business. Clients are considered part of the family too. In fact, over 90% of our clients stay with us year after year, thanks to the trust they have in our insurance experts.