Founded in 1999, Pembridge Insurance Company has established a strong reputation offering a comprehensive range of personal lines insurance products designed to meet the needs of Canadians. Read and leave reviews for Pembridge Insurance below.
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Pembridge Insurance Company
| Founded | 1999 |
|---|---|
| Headquarters | Markham, Ontario |
| Employees* | 250 (2018) |
| Insurance Products** | Auto, Homeowners, Tenant, Condo, Seasonal Home, Boat, Builder’s Risk, RV, and Motorcycle Insurance. |
| Provinces Licensed | AB, NB, NS, ON |
**Staff & resources shared with Pafco.
Get a Pembridge Insurance Quote
Get a Quote nowContact one of our brokers to learn about the coverage options available through Pembridge Insurance: rnSpeak with a broker today: 1-800-731-2228
Company Overview
Strategic, nimble and often first-to-market with new insurance products and services, Pembridge completes the personal lines insurance picture by providing customers with innovative and unique coverage solutions. As part of the Allstate Canada Group of Companies (ACG), Pembridge is backed by one of the largest insurance companies in North America.
The company is very serious about establishing strong relationships with its clients, along with offering other benefits such as:
- A wide range of products to protect your vehicles, home, recreational vehicles such as ATVs, motorcycles, snowmobiles and boats
- A variety of additional coverage options to protect your lifestyle and valuable assets
- 24-hour claims service who are there to help should the unexpected occur
Pembridge Insurance offers a wide array of coverage options to protect your home, vehicles and lifestyle, complimented by a a variety of discount options that can help save you money on the insurance that you need.
Insurance Products
Home Insurance
Pembridge Insurance can customize your policy to meet your needs, providing coverage for your structure, associated dwellings, and possessions. The company has a range of home insurance products that can help owners and renters to feel protected and secure.
- Homeowners insurance
- Condominium insurance
- Tenant insurance
- Seasonal / Cottage insurance
- Rented Dwelling and Landlord insurance
Valuable Coverage Add-on’s include:
- Home Based Business
- Coverage for jewellery, fine arts, furs, and other valuable assets
- Boat insurance
- Broad Water Damage coverage
- Home Warranty coverage which offers up to $2,000 to assist in the unexpected repair or replacement of major home systems, components or appliances
- Identity Theft coverage
- Legal Expense coverage
Auto Insurance
Pembridge Insurance Company has become known for its variety of auto coverage options for a wide range of vehicle types. Pembridge offers comprehensive protection for:
- Cars
- Trucks
- Vans
- SUVs
- Antique and collectible vehicles
- Artisan vehicles
- ATVs
- Motorcycles
- Snowmobiles
Customers can save significant premium thanks to Pembridge Insurance’s wide range of discounts, including:
- Multi-vehicle
- Multi-line home and auto
- My BRIDGE – savings up to 30% when good driving behaviour is observed through a telematics device
- Mature drivers
- Retirees
- Education discounts for young drivers in school based on academic performance
- Loyalty discount
- Winter Tires
Get a Pembridge Insurance Quote
Get a Quote nowContact one of our brokers to learn about the coverage options available through Pembridge Insurance: rnSpeak with a broker today: 1-800-731-2228
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Pembridge Insurance Company Reviews
Rating: .5
.5 /5 stars
Worse insurance company ever
I had a car accident and the car was totalled. The insurance company gave me the most excuses and I am still waiting for my cheque. The accident was in Feb. and it is now May. More phone calls ahead of me. I cannot understand why I have to chase them around. I have called many times and got nowhere. This is a warning to everyone that this is a horrible insurance company.
Rating: .5
.5 /5 stars
Please stay away from this insurance provider
Please stay away from this insurance company
Unresponsive and unpredictable
Got involved in a car accident Jan 27/ 2022
For 6 weeks after reporting the accident couldn’t get anybody on the phone
Finally managed to talk to somebody and they confirmed 0% at fault and told me to get the car to the shop
A week later they called and told me that they changed their mind and declared me 50% at fault even though they submitted 0% already to the shop
I could not believe it, not sure what to do now
They feel at liberty to make and change their statement as they wish. They do not care about facts
Please don’t make the same mistake as me, find better people to do business with
Rating: .5
.5 /5 stars
Please stay away from this company
My car got hit in the back Jan 27/ 2022
Reported the accident and tried to get in contact with the advisor for the last 6 weeks .. no answer
Finally managed to get an advisor on the phone and they told me 0% at fault and to get the car to the shop
Today March 17 another adviser called me and denied my 0% at fault even though shop has it in writing .They changed their mind and calling it 50:50
I couldn’t believe it
Not sure what will happen now they hung up me
Please stay away from this insurance company, you will experience only problems with them
Rating: 5
5 /5 stars
Best one yet
I just got off the phone with the most pleasant woman. Her name is Amber S and let me tell you. I will stay with them because of how easy she made things for me!!!!
Rating: 1.5
1.5 /5 stars
Stop misleading Customers for not getting good Insurance
Hi I Ambreen facing too many problems for getting Insurance as suddenly without my knowledge they stopped my insurance I have to go on my work , school university and other walmart grocery items. Surprise horrible company.
Ambreen here from Canada
Rating:
/5 stars
Magic trick
Went through the monitoring period through the app and I ended up with a “report card” stating that I would be receiving a 22% discount and that my wife would be at 30%, and here I am a few months later upon renewal…..(drumroll) Tadaaaaaa! My premium goes up by a whopping 25% from last year!!!!! Thanks Pembridge, awesome way of “rewarding good drivers”
Rating: .5
.5 /5 stars
Top of the worst
They are handling my first claim and so far by all means the worst insurance company ever.stay away
Rating: .5
.5 /5 stars
Worst insurance; Cheating & Fraud Company
ABSOLUTE CHEATING & FRAUDS!! DO NOT GO WITH THEM!!
Your quote that had I agreed…..
Total Estimated Automobile Premium2: $ 2774.00
Total Estimated Property Premium: $ 1778.00
Total Estimated Combined Monthly Premium: $ 390.71
From my account they take $540.44 for auto & 183.44 for house
After two months I asked why you taken extra money from my account, they send me this ….
New premium is be $ 5247 and Monthly $ 450.37 for your AUTO INSURANCE ONLY.
Still all this numbers don’t match With the new numbers also.Still talking with them?
Be careful with this insurance people. if there is a negative rating I will give them.
Rating: .5
.5 /5 stars
Worst Insurance Company
Made a claim two weeks ago and was told an appraiser would be set up within 4 business days for estimate. After two weeks, still no appraiser assigned. Claim adjuster has been no response to emails and voice mails, not even a single word of communication. It holds back everything for car repair. Worst service I’ve ever had. Take your money to someone else, absolutely not this company. I’d leave a negative rating if possible.
Rating: 1
1 /5 stars
ABSOLUTE FRAUDS!!! DON’T DO IT
ABSOLUTE FRAUDS!! DO NOT GO WITH THEM OR TALK TO [redacted] ESPECIALLY!!! Changed my policy somehow went from 333.00 a month to 1200… And then tried to charge me a month early renewal of almost 700… They refuse to explain anything.. Send you documents when it’s too late to stop the payments or just no documents at all. DO NOT DO IT!!! Says a one star but it’s a mistake.. – 100000
Rating: 5
5 /5 stars
Nice people , was well taken care of.
Rating: 5
5 /5 stars
Best insurance company in Ontario
They’re very helpful in providing good advices. Their premium is very competitive. I got a Covid-19 refund without calling them.
Rating: 1
1 /5 stars
Avoid
These people, whom ever they might be, eroded my confidence in them because it took over 2 months to get an auto changed on my policy. Moreover, they repeatedly sent snail mail to me regarding winter tires on a vehicle I didn’t own any longer. The final straw was their almost doubling my auto renewal. I cancelled of course.
Rating: 1
1 /5 stars
Worst Insurance company in the world
This company is absolutely terrible. They take your money but don’t reply when you need them. They also make claims without checking the actual facts and police reports.
Mitch McGregor, PICK UP THE PHONE! Or REPLY TO EMAILS!
Mitch, I have been trying to get a hold of you for the last 2 months.
CLAIM #: PME506476
They can sell you insurance and take your money but when you have an actual claim, THERE IS NO ONE TO TALK TO!
They have a “face” company they are using called Buckley Insurance, they are up to no good. Buckley never informed me that I am insured with Pambridge until after the fact, if they did, I would not do it with them.
Stay away, Pembridge is not answering calls or reply to emails. They will screw you over when you actually need them.
Rating: 1
1 /5 stars
1965
Worst company said i would paying 306.00 month for 2 cars.instead i get a statement in the mail and policy jump to 545.87.watch they rip you off.never again.shopping else where
Rating: 1
1 /5 stars
How stupid is this company
I got a house policy from a broker the wrote the policy . and the billing date was the 17th of the month a simple request can you change the billing date to the end of the month. They got back and said they couldn’t . All they do is collect money once a month and they could not do this simple thing and if I cancel I have to pay a cancellation fee. they are total assholes
Rating: 0.5
0.5 /5 stars
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS INSURER!!!!! I’d give them zero stars if that was possible but unfortunately 1 is the minimum. I can’t believe how bad is their customer service after taking literally thousands of dollars of nothing. Been with them for over 2 years, never had a claim. I had to leave Canada and need insurance for 2 more weeks. They charged me for the whole month. And when I asked them for a no claim letter, they replied to me that there’s 70$ outstanding premium which the didnt inform me about before. After sending them 3 emails and getting the same responses explaining nothing, somebody finally told me that there was a hidden charges. And still didnt get my no claim letter.
Rating: 1
1 /5 stars
Money hungry thieves
I made a home claim three weeks ago because of a fire. The adjuster came in and encouraged us to stay in our camping trailer (2 teens, two adults, two dogs and a cat) instead of a hotel. He suggested since we had a lot of knick knacks that we do the cleaning because their value was less than what it would cost to pay the clean up crew to clean. The adjuster also suggested it was a good time to purge things we didnt use often (instead of claiming the items as a loss) They would not have a dumpster delivered for the demolition, the clean up crew had to pack their truck full of the debris before leaving every day. It was also suggested we bring our clothing to the laundromat and clean the smoke smell off them ourselves. Our jackets, sweaters and shoes were taken by a dry cleaning company while we were at a neighbours showering on a Friday so we had to go out and buy new shoes and jackets (average temp outside was -5C) over the weekend so kids had something to wear to school. The adjuster suggested it was a unnecessary purchase we should have spoken to him about first. The adjuster also suggested our expenses associated with living in the camping trailer ( disposable dishes, ready made food cuz we had no stove, propane for heat etc.) were not expenses associated with the fire, but regular every day costs of living not covered by the insurance company. This “cheaping out” at their client’s expense is disgusting, especially for a company connected to Allstate. It’s been three weeks into my claim, I have heard from my adjuster once since our first meeting. We have been treated like a huge inconvenience.
To top it off, on renewal, my premium went up 400.00 a year because there were a lot of flooding claims in our area. We were also penalized because I called Pembridge instead of my broker to ask what my deductible was should I need to make a claim. That call was marked on my record as a claim.
My past experience with another company was great compared to this. The adjuster then came in, told us we had nothing to worry about because they had everything covered, PLUS they reimbursed all my expenses no questions asked. I changed to Pembridge because they were the least expensive quote. I strongly regret that decision now that I am a huge inconvenience and nuisance to them because I have to actually file a claim. I am heartbroken and extremely stressed that I am going to have to fight to get any of what I am genuinely owed.
Rating: 1
1 /5 stars
Double charged!!!
I was quoted for 4555$ for 2 vehicle,so under 400$ monthly…and they charged 795$!!!after 2 months tried to get a hold of them and my broker…nothing…this was in September …we are in April and got the answer that there was a misunderstanding and they apologise…and that is it …I guess I have to accept their apology and be happy for paying 4000$…in 5 months…
I am in tears!!!Never felt so betrayed!!!
Ps.i just got the pink cards in the email…
Rating: 1
1 /5 stars
Slow Claim services,
Trust me, no-fault insurance in Ontario. The PEMBRIDGE insurance company will not stand from the client side. The adjuster goal is to use the least amount of money to settle the claim. I was involved in an accident. I am the listed driver in the policy but not the policyholder. I got rear-ended. At first, the insurance said because of lane change you caused the accident. you have to pay the deductible. (The repair is less than the deductible). Then I didn’t agree on that since the accident happened after the lane change. It was a rear ended accident. The insurance sends me to special investigation. After that, claim manager spoke to me and policyholder. Your car can be covered by the insurance company because of policyholder but we are going to sue the listed driver. They believe that is intentionally caused the accident. Therefore, the insurance company doesn’t cover any of damages and loss.
Based on what I see here, they are finding the different reason to charge you at fault so that they can pay out less. Also, they did not follow the Ontario Fault determination rule to determine the fault.
We are going to Ombudsman to get help. Asking General Insurance Ontario (GIO) for help.
I am very disappointed that being a client with Pembridge insurance then the insurance is file lawsuit to their client.
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Very slow insurance services for accident reimbursement. Ex. Towing cost from the accident location to reporting center, and reporting center to repair body shop. Also, the replacement parts are not all from OEM. Some from after market and some from OEM. I emailed more than 3 times and left 2 voicemail to ask to call back from pem bridge. Never received a call nack or email.
Need to keep follow up with insurance company. Went to their office couple time. Then they will solve the problem for you.
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Switched to Johnson insurance. Better rate and price. My friend had a claim, processed super fast.
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Absolutely worst adjuster and claim manager. Got rear ended. Simple situation straight rear ended accident, could use Fault Determination Rules (FDRs) under Ontario Insurance Act. The insurance company is making us with complex procedure and claim process. We are going through Claim Adjuster -> Property Claim manager -> Field Investigator (I am here now)-> All-state ombudsman -> General Insurance Ontario (GIO) -> Court with lawyer.
Rating: 0.5
0.5 /5 stars
Quoted around $3500 for 2 cars. My payment was supposed to be around $300 a month. So my first payment came $444 and from $3500 they raised it to $4000. I think that is not fair for people with limited income to deal with this type of game. VERY DISAPOINTED
Rating: 1
1 /5 stars
worst customer service
the worst customer service I ever had with insurance companies
Rating: 5
5 /5 stars
good price
good price on my home insurance.
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