Onlia Insurance

Onlia Insurance

Launched in the Canadian market in 2017, Onlia Insurance offers customers coverage for their automobiles and homes (including condo and renters insurance) on a modern, flexible basis.

Onlia Insurance
Founded 2017
Headquarters Toronto, Ontario
Employees < 50 (2020)
Insurance Products Home & Auto Insurance
Provinces Licensed AB, BC, MB, NB, NL, NWT, NS, NU, ON, PEI, QC, SK, YT
Parent Achmea Canada Holding Inc. & Fairfax Financial Holdings Ltd.

Company Overview

Based in Toronto, Ontario, Onlia is a fully digital insurance company that claims to be bringing the industry into the 21st century with flexible coverage and quick, all-online quotes. Onlia offers a home and auto policies to customers across Canada.

Although the company is relatively new, Onlia the brainchild of some established names in the industry. It’s a joint venture of Fairfax Financial Holdings Limited and Achmea Canada Holding Inc., a subsidiary of the Netherlands’ largest insurance group.

When they purchase a policy online, customers of Onlia Insurance can expect:

  • A range of available discounts that makes Onlia’s home and auto coverage more affordable
  • No “hidden” fees for cancellations, insufficient funds, or other reasons
  • Broad coverage that takes into account most or all of the hazards a policyholder could encounter at home or on the road

Because Onlia Insurance is a digital insurer, the company doesn’t use brokers. Instead, according to Onlia, it makes it as easy as possible for customers to manage their own policies and make adjustments to their coverage as they see fit.

Benefits of Onlia Insurance

Onlia Insurance limits itself to covering only homes and automobiles, but offers a fairly wide range of coverage options within these two product areas. The company claims to take a more modern approach to the industry with a “prevention first” model — encouraging and incentivizing safe behavior rather than reacting to accidents and injuries.

Onlia’s policyholders generally enjoy the following benefits from working with the company:

  • Budget-friendly flexibility: Onlia Insurance offers customers complete control over their own insurance, and rather than offering policies based on monthly or annual contracts, lets policyholders start and stop coverage as they please. Onlia customers can even pause their auto insurance while they’re on vacation so that they aren’t paying for a time when they aren’t driving.
  • A system to reward safe driving: The Onlia Sense app was developed with telematics provider Insurance & Mobility Solutions, designed to gamify safe driving in a way that customers (and non-customers) would engage with. The app offers perfomance benchmarks and safety challenges, giving users the opportunity to win prizes — such as Starbucks gift cards — without even having an Onlia policy. Policyholders are offered additional incentives, like insurance cashback prizes.
  • Roadside assistance for every customer: Through the Onlia Sense app, policyholders automatically access roadside assistance services without paying for an additional membership. Services are offered at a flat rate, including $79 each for a tire change, a jump start, and fuel delivery, for example.

Onlia Insurance Products

Onlia Insurance customers can get a quote for their home, their car, or both, just by answering a 10-minute survey on the company’s website. Onlia claims that the questionnaire collects comprehensive data so that the policy quoted reflects a prospective policyholder’s unique risk areas. Here’s a breakdown of the Onlia Insurance coverage areas.

Home Insurance

Onlia’s home insurance coverage areas fall under the following categories:

  • Home and Detached Structures
  • Personal Property
  • Additional Living Expenses
  • Personal Liability
  • Flood and Sewer Backup
  • Home Improvements
  • Home Sharing
  • Identity Theft

The company also offers coverage for condo owners and renters.

Home Discounts

Onlia Insurance offers several discounts for people who purchase home insurance from them, and if the policyholder is eligible, discounts are applied to their quote automatically. These include:

  • 20% savings on home if a customer also has an Onlia auto policy
  • Up to 50% savings based on a person’s credit rating
  • 15% savings if the covered home has a monitored alarm system
  • 20% savings if the customer doesn’t have a mortgage on their home

Auto Insurance

Onlia’s auto insurance policies offer the following coverage:

  • Increased Liability
  • 75% Settlement Option
  • Free Rentals
  • Accident Forgiveness
  • Ticket Forgiveness
  • Collision & Comprehensive

Onlia Sense

Safe driving telematics aren’t anything new, but Onlia’s safe driving app is designed to engage more than most comparable programs. Not only is it open to all — not solely Onlia customers — it offers fun challenges like merit badges and safe driving achievements, as well as the chance to win prizes like gift card and policy discounts.

Onlia Sense also provides drivers with a safe driving “coach”, which updates their performance in real time in areas like acceleration, braking, and cornering, which contribute to an overall “trip score”, which allows for people to understand where they need to improve on the road as well as for parents to monitor their children’s driving habits.

On-Demand Roadside Assistance

Onlia offers roadside assistance at flat rates. All prices are set up front and transparent, except for towing, which is priced at a flat rate per mile after a certain trip distance:

  • Tire change: $79
  • Lock-out assistance: $79
  • Jump start: $79
  • Fuel delivery (including 10L of gas): $79
  • Tow service: From $99

Auto Discounts

Like with their home policies, Onlia offers discounts to auto policyholders that automatically apply to their quote when they meet the criteria. The discounts offered on auto insurance policies include:

  • Home & Auto bundle
  • Graduated licensing
  • Loyalty
  • Claims-free
  • Multi-vehicle
  • Retiree
  • Winter Tires

Onlia Contact Info

Onlia Insurance
Head Office:
351 King St. E, Suite 801, Toronto, Ontario M5A 1L1, Canada
Claims: 1-844-472-7901

Onlia Insurance Reviews

Rated 2.4 stars
2.4 / 5 (13)

40%


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    User: 100%
  • Application Process
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  • Claims Process
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  • Rate stability
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  • Document delivery
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Sara
Rating: 2
2 /5 stars

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Worst Claims Service Ever

on 2021-05-04 08:50:00

My vehicle was stolen and subsequently set on fire, I’m now on day 5 with no response from them and no vehicle. I’ve called into their claims line about 10 times as well as left messages for a manager. Their website and phone lines consistently say they’re committed to make bad days easier but nothing about their claims process has been easy. Their customer service reps cannot answer any questions and conveniently there is no contact number for their claims department, it’s always we’ll leave a message for them to call you back. Safe to say once this claim is complete I will never use this company again, I’d rather pay the expensive prices somewhere else to ensure my claim is handled in a timely manner.



Steve
Rating: 1
1 /5 stars

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Stay clear from onlia worse company

on 2021-05-03 12:40:33

Were to start got in accident in feb. I got claim number feb 10. Did not here back intell feb 28. In March got a rental for 3 weeks. Rental went back in of March. Still waiting for settlement check. Now we're into may and still.no check and no one will contact me after several calls and emails. I am out my car and money. Tell this day I am still waiting. Plus they are still taking premiums for a car I don't have. Stay away from onlia



Noah Parker
Rating: 5
5 /5 stars

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Saved me $1500/year on auto

on 2021-05-01 23:49:08

After sonnet jacked me up for no reason after a year of very little driving during a pandemic I wanted to get some quotes on auto and found onlia to be WAY cheaper than the others for the same policy. Switched immediately and couldn’t believe how much we saved a year.

Online process was super easy and smooth and I was up and locked in within 20 mins or so.

Definitely happy to recommend!



Clay
Rating: 1
1 /5 stars

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Wish I had read these reviews first

on 2021-04-27 07:25:44

Really wish I had read these reviews before buying a policy with onlia. The initial set up of the policy was easy but any time I’ve had to make changes it’s an absolute nightmare. Oh and don’t even bother calling in for help the call centre people are useless and are basically there to talk to. They can’t do anything so their job is pointless. After reading reviews I’m beginning to question if I would actually be covered in the event of a collision.



Arafat
Rating: 5
5 /5 stars

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The best associate adjuster

on 2021-04-08 07:34:07

I would like to appreciate Olivia Halkiotis for the best service. She listen me, answer my question and answer my call ASAP. The best adjuster I ever meet.

Thank you Olivia



Ali
Rating: 5
5 /5 stars

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Onlia

on 2021-04-08 07:25:44

I got accident 2 time since I register onlia. I got twice adjuster someone who proceed my claim the first adjuster I meet was she doesn’t answer my phone and don’t listen my thought I was about to quit from onlia. The second claim I get is in mid March 2021 I am so lucky having the best adjuster, Olivia Halkiotis I am really happy how she listen me, answer my call immediately and talk to me nicely.
I really appreciate it in person Thank you for your service OLIVIA



Rob Hodgson
Rating: 2
2 /5 stars

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Intact's rates are great year one then the increases are dramatic

on 2021-04-07 22:41:54

Saved $500 for first year by year 3 paying more than my previous insurer. My contact with agents was difficult - they are very defensive about rates going up like it was my fault. No claims. I spent 40 minutes online trying to trim cost and saved $40 a year. OMG No mention on why they didn't do this in the first place. Intact is huge and many of the names you know are brokers.



Austin
Rating: 1
1 /5 stars

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Worst insurance company yet

on 2021-04-06 16:38:12

Worst company mid pandemic won't allow you to pay back money owed by visa so require to send next day cheque and I did now it's going to take 2 weeks plus before they know if they can allow for it to come off my vin now I'm stuck losing my job because they are incomaontant



Nathalie
Rating: 1
1 /5 stars

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Don't purchase Onlia

on 2021-03-26 13:39:00

First of all their app is not working and will rip you off your rewards.
Their auto insurance rates are garbage and very poor customer service.



Hari gudiwada
Rating: 1
1 /5 stars

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Dont purchase onlia

on 2021-03-14 08:39:03

Had onlia insurance and involved in accident. It's been more than a week after the claim number has given no one contact to help me with fixing my car.



bryan
Rating: 1
1 /5 stars

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THE WORST WEBSITE I'VE USED

on 2021-02-08 15:59:14

premiums and pricing are great, but the website itself with the amount of glitching an confusion it creates almost made me want to leave. please fix your website its extremely bad.



Laura
Rating: 1
1 /5 stars

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Cheap for a reason...

on 2020-11-25 14:51:47

The process itself is very easy, quick and in plain language. The problem is nothing is explained fully or properly. There website help is an automated reply system that puts you into an automated loop, call into customer service call are continuously dropped while in hold in queue, then if you make it to a real person you find out you only speaking to a call center agent (message center) and they can’t give you any account specific help. By the time you find out the the needed information it too late.

And there’s absolutely nothing you can do about it.
And the company does nothing but apologize for the inconvenience.



Beau Demers
Rating: 5
5 /5 stars

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Best Price I've come across!

on 2020-11-02 21:32:53

Checked over a dozen insurance providers and Onlia had the best prices. Same or lower deductibles at the same time too. Signing up didn't require me to talk to someone on the phone which is great! I would recommend Onlia to literally every Canadian on this earth.



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