Since it was founded in 1887, Manulife has evolved into an organization that offers services ranging from investment consulting to personal insurance lines. The company focuses its personal insurance lines on its extensive range of life and health products, and it is able to customize many of its lines to meet the individual needs of clients.
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Manulife Financial Corporation
| Founded | 1887 |
|---|---|
| Headquarters | Toronto, Ontario |
| Employees | 34,000 employees & 63,000 agents (2015) |
| Insurance Products | Term Life, Permanent Life, Health, Dental, & Travel Insurance |
Get a Manulife Insurance Quote
Get a Quote nowTo find out what Manulife can do for you, call one of our Ontario brokers: rnSpeak with a broker today: 1-800-731-2228
Company Overview
Manulife is an Ontario-based financial services company that has over 20 million clients worldwide and almost $1 trillion in assets under management.
Consumers rely on Manulife for:
- A steady flow of resources that can help to educate consumers and provide the tools needed to meet specific insurance needs
- Comprehensive life planning for a variety of situations ranging from having a child to retirement
- Lines of travel insurance that help to meet the very specific needs of students and other specialized groups of travelers
- A line of investment products that can also be used as commercial insurance products for very specific situations
The company does a good job of simplifying its insurance and investment offerings as much as possible. Consumers can look to their brokers for customized solutions that can pull from any of the vast array of solutions offered through Manulife . Whether you are looking for personal or commercial insurance, it is possible to find what you need with Manulife.
Manulife’s Strengths
Manulife has attracted a wide variety of customer types, but the advantages of doing business with the company remain consistent. Consumers looking for an expert in the financial services arena that has tremendous economic stability will find a lot of good reasons to do business with Manulife. But the most common advantages to doing business with Manulife include:
- Attention To Detail – It is hard to imagine a company with 20 million or more clients having a reputation for attention to detail, but that is part of the Manulife story. The company consistently gets high customer satisfaction ratings that are accompanied by comments relating to the ability for every broker to give each client personalized attention.
- Big Picture Experience – As a comprehensive financial services company, Manulife is able to offer advice and products that cross over into many different areas of insurance, investing, and consulting. Consumers enjoy the idea of their insurance company being a one-stop-shop for all of their financial needs, including investment advice and financial planning.
- Wealth Of Resources – Manulife has several ways in which it delivers comprehensive tools and resources to all of its clients and brokers. The company believes that consumers should be active in the insurance buying process, which means that there is plenty of information for consumers to utilize as they consider their insurance choices.
Manulife’s Insurance Products
Manulife’s insurance offerings are combinations of commercial and personal lines that can work together to create a comprehensive coverage package for every client. Many of the insurance products that Manulife offers for individuals can also be written for businesses, which is a versatility that helps Manulife to be many things to many people.
Life Insurance
Manulife offers stand alone life insurance plans for individuals, and it also offers a special program that acts as an enhancement to any employer-sponsored life insurance program.
- Term life insurance coverage with a variety of term options
- Permanent insurance that comes with an investment vehicle
- The FollowMe Life Insurance plan that is designed to fill in gaps your employer-sponsored life insurance program leaves behind
Health Insurance
Products such as disability insurance can apply to commercial or personal lines clients, which makes it easier for Manulife to create effective health insurance solutions for everyone. Manulife also has a combination policy option that helps consumers to combine their insurance needs into one program.
- Health insurance for families
- Dental coverage for families
- Disability insurance for individuals and businesses
- Long-term illness or injury coverage
- Critical illness protection
- Combination insurance that allows consumers to combine the Manulife health insurance products into one program that saves money
Travel Insurance
Manulife has created a variety of travel insurance packages that can be customized to meet the needs of any traveler.
- CoverMe insurance coverage for Canadians who travel abroad and get injured
- CoverMe insurance coverage for students who travel for their studies
- CoverMe insurance for anyone visiting Canada that experiences an unexpected injury
- TravelEase insurance for people who travel but have pre-existing medical conditions
Get a Manulife Insurance Quote
Get a Quote nowTo find out what Manulife can do for you, call one of our Ontario brokers: rnSpeak with a broker today: 1-800-731-2228
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Manulife Insurance Reviews
Rating: .5
.5 /5 stars
Scummy Practice. Do not trust them.
My parents had both purchased travel insurance in order to apply for their VISA.
Unfortunately, they did not hear back until months later due to COVID delays & the applications were rejected.
I have phoned Manulife and explained what happened & requested a refund for the policies that were never used. They simply said no because it’s past the effective day, while fully aware of the fact that the delay was out of our control.
Do not ever use or trust this company. I hope karma will eventually get them.
Rating: .5
.5 /5 stars
They’re a scam
Even though you buy and pay for your benefits, and they give you an amount to use each year, it is required you get a doctors note and diagnose every time you want to go to the chiropractor, massage therapy or acupuncture. It is beyond inconvenient and time consuming for someone that has a back problem and needs to get therapy on a consistent basis.
This was never explained when we got the benefits and they’re making sure they do everything on their end to not refund the money I payed to use for some of these appointments. Do not waste your time or money, I’ve been with other providers that will never try to scam you like this
Rating: .5
.5 /5 stars
Ih8manulife
My father bought my mother an annuity from manulife prior to his death in 2012. For some reason manulife did not pay the annual amount to my mother from 2012 to 2020. Early in 2021 my mother’s accountant noted that my mother had to pay tax on an amount from the manulife annuity yet the money was not paid. A simple mistake right? I should have been able to fix it with one phonecall. Manulife would apologize and payments would resume as required under Canadian law. WRONG! I started my phone calls in April and got blocked by the people who answer the phones. “We will provide that information by the end of the day” No calls. No information. This carries on into May. I was getting nowhere so I asked to speak to a manager. “No” said Rose from Manulife. I phoned almost every day. By June manulife wanted to know who the hell am I and why should I have this information? Send us your father’s death certificate and your POA for your mother. I sent both those documents in 2012 after the death of my father. I asked if they could just go to the file and pull the documents? “NO” was the response. Now they wanted me to resend those documents along with a form that my mother should sign. I explained that she was 96 and suffering from dementia and she was unable to sign. Then I was supposed to drive 300 kilometers in the middle of the pandemic to get my mother’s physician to fill out a form stating that my mother was incapable of filling out a form. At that point – and we are at the three month mark – I gathered all the notes I had been taking from every phone call, scanned them, and sent them to the Ombudsman. A week later I get a call from “Paulo” “I am a TEAM LEADER and I am here to help”. “You could start by paying my mother the interest that you earned while not paying out on the annuity for the last 8 years” I said “We don’t do that” was the reply. After a month of dealing with Paulo the payments were restored. A total of four months went by to fix a manulife mistake. Terrible company. Terrible people. Save the time and contact the ombudsman the first time. Manulife will not do the right thing unless they are forced to. Minus 5 stars.
Rating: .5
.5 /5 stars
Manulife is the worst for customer service
I feel sorry for the elderly, the switch board is too busy and just hangs up. The website you can not link any of your products to your portfolio it does not work and when you ask for assistance customer support cant even complete the task. Word of advice use someone else to retire with because when your older Manulife will making logging on to make adjustments far too difficult and I’m only 28.
Rating: .5
.5 /5 stars
Don’t waste your time or money with Manulife.
After purchasing travel insurance from Manulife CoverMe, I had an unexpected health event which required me to submit an insurance claim through Manulife Insurance, who appoints Global Excel Management to provide all assistance and claims services under their policy. After countless follow up phone calls and waiting almost 3 months for a response, I received a letter from Global Excel saying Manulife CoverMe would not reimburse me for the cost of my trip even though I had provided the medical proof necessary to show I could not travel. Manulife and Global Excel have tried to use the excuse that I have a travel voucher as a reason to not reimburse me even though I cannot use the voucher within the specified amount of time. I will be fighting this until I get my money back, even if I have to escalate this to a more public platform to show that Manulife Travel Insurance and Global Excel cannot be trusted to provide customer service for legitimate travel insurance reimbursements. If I could give Manulife a zero out of 5 stars, I would but that unfortunately not an option. I will keep you all posted.
Rating: .5
.5 /5 stars
Manulife Travel Insurance sucks
Hi
My name is Marco from Toronto Canada. I bought a Manulife Travel Insurance for my wife, my daughter and myself to go to Mexico for 2 months. At the beginning of December, 2021. My wife got an stomach infection ( gastroenteritis ) and I took her to the Mexican Red Cross to the emergency room.
I contacted them using the policy phone number and after 2 hours waiting, a guy answered me with a very bad attitude as if he would be making me a favor.
He gave me a case number and an email to send the invoices, prescriptions and all the documents from the hospital by email.
I sent them after 2 days around the middle of December, 2021. Today It is January 18, 2022. Until now I did NOT get any answer and any payment either.
This Manulife Travel Insurance SUCKS. DO NOT waste your money and time in this crappy service. You can be in a serious health trouble trusting in this sh**** company.
There are more options. Take care. Thanks for reading. Bye.
Rating: .5
.5 /5 stars
Absolute worst insurance company out there.
Go find another company to do business with, SISIP/Manulife will find any excuse to take you off disability.
No matter how much you pay into it, or what your injury is, they will find the slightest excuse to deny insurance payout.
They don’t want to pay out, even to veterans. Avoid them at all costs.
Sadly I was stupid and didn’t do my research, I assumed since they where heavily advertised within and work with the Canadian Military, they wouldn’t do everything in their power to destroy an injured vet financially. Boy was I wrong.
Rating: 1
1 /5 stars
Worst insurance company ever
I was not aware of the 12 month rolling period for purchasing orthotics, I purchased a set 2 days prior to my 12 month term. I fought with them over many conversations and ended up needing to write a letter to appeal the situation. They told me it would be resolved in 2 weeks, after almost 2 months of constantly calling and getting an update on the status I got a letter in the mail that looked like an automated response. Pretty much an F-off letter, thanks for wasting your time. I was shocked my appeal was declined because of 2 days, and with covid times where we are all struggling, I would not be re-imbursed for the $500 because of my purchase date. Technically my orthotics arrived after the 12 month period, but shocked how incompassionate this company is, while a pain to deal with, which has come up more on multiple occasions. If you have a choice, do not choose Manulife!
Rating: 1
1 /5 stars
suck insurance company
do not buy any insurance from this company
Rating: 1
1 /5 stars
donot buy
service very bad . they try not pay you in any reason
Rating: 1
1 /5 stars
wants your money and doesn’t pay
Bought travel insurance back in 2016 and my body got acclimatized coming from a cold winter country to a blazing hot tropical get away, my nose has been bleeding for several days and had to go to the ER. called their cx service so i can get a claim on my hospital expenses, got all the receipts and invoices from the hospital only to be told that I would need to have an affidavit of a lawyer. You kidding me? They only want your money but makes up all these excuses so they wouldnt have to pay you.
Recently, i decided to give them another chance, bought a flipping $300 coverage for travel insurance for my wife, effing up til now I haven’t heard from them after we submitted our claim.
would NEVER EVER EVER get this scammy insurance anymore.
Rating: 1
1 /5 stars
They took money but never give any clear information about the plan and the price, high price but low coverage, horrible customer service
Rating: 1
1 /5 stars
Worst place for a mortgage
Do not use Manulife! Terrible customer service. Reuested a mortgage discharge amount and had to call them 5 times for them to finally send it. Wouldn’t respond to our new bank we are dealing with for our new mortgage. Quoted us a price to payout our mortgage and raised it $5000 in less than 2 months. This bank is awful. Avoid it at all costs
Rating: 1
1 /5 stars
Don’t buy from Manulife
insurance company always try not to pay, but this company is the worst.and whenever something happens their explanation doesn’t make any sense.
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