Desjardins Insurance

Desjardins General Insurance

Desjardins General Insurance Group Inc. (DGIG) is a subsidiary of the Desjardins Group, the largest financial cooperation in Canada, and provides personal coverage for Ontario, Alberta, and Quebec.

Desjardins General Insurance Group Inc.
HeadquartersLévis, Québec
Employees6,000+ (2017)
Canadian Mkt. Share9.19% (2017)
Insurance ProductsAuto, RV, Motorcycle, Homeowners, Tenant, Condo, Travel, Life, Health, Loan & credit, Group, and Pet Insurance
* Of all private P&C in Canada by net premiums written, excluding life and purely A&S companies.

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Company Overview

Specializing in Home and Auto coverage with an emphasis on auto insurance products, Desjardins Insurance offers various discounts for low-risk drivers in Ontario and Alberta.

Desjardins coverage is good fit for customers that don’t need any commercial insurance with their personal insurance, as the company focuses primarily on personal coverage such as home and auto products.

Desjardins Insurance offers a full range of personal (non-commercial) insurance products, including home, auto, and tenant insurance, as well as specialized coverage for recreational vehicles and pets. Desjardins has maintained its good standing, both with the community it has served for over 40 years, and the insurance brokers that facilitate the transactions between the company and its loyal clients.

Customers trust Desjardins Insurance for:

  • Access to multi-line discounts to give clients comprehensive coverage at a friendly price
  • Home and auto insurance that provides coverage of a diverse range of different risks
  • Rewards for participation in home and auto savings programs

Desjardins Insurance Advantages

The 3rd-largest insurance agency in Canada, Desjardins covers over 2 million customers in Alberta and Ontario and has become a trusted option in Ontario for home, auto and tenant insurance, as well as specialty vehicle and pet coverage. The company offers peace of mind through its reputation and involvement with the Desjardins Group and the fact that as one of Canada’s largest insurers, it has the financial resources to provide comprehensive coverage to policy owners. Some of the advantages of using Desjardins insurance for your personal insurance include:

  • Intuitive Discounts – Many insurance companies offer discounts to their customers, but Desjardins is a company that provides a particularly impressive range of discount options to clients. Ranging from standard multi-line discounts to discounts for risk-averse driving as measured by an innovative telematics program, Desjardins offers customers savings around every corner.
  • Diverse, Specialized Coverage Options – Desjardins makes it easy for customers to acquire coverage for their unique home and auto needs. They allow customers to include vehicles like ATVs and recreational motor homes under their automobile policy with ease, and cover boats and personal watercraft under home policies, meaning that diverse sets of circumstances can all be covered under the same umbrella.
  • Innovative, Customer-First Coverage – From Desjardins auto-adjacent product Ajusto, a telematics technology that tracks a user’s driving habits and offers instant discounts through the company’s app, to a multi-tiered, extensive range of pet insurance products, Desjardins ensures that their products are extremely customer-friendly. This is even evidenced by an extremely well-organized website, which directs current clients and prospective new ones to almost any information they need to find.

Desjardins Insurance Products

Desjardins Insurance offers a variety of standard home, rental, and auto products, as well as coverage in non-standard areas such as watercraft and specialty vehicles, and pets. Home, Auto, and Tenant insurance coverage with Desjardins can usually be bundled for multi-line discounts.

Auto Insurance

Desjardins is known for covering a wide range of vehicles:

  • Cars
  • Trucks
  • Vans
  • Motorcyles
  • Off-road Vehicles
  • Motor Homes and RVs
  • Snowmobiles

As Desjardins specializes in auto coverage, this is the area where it offers the most impressive list of discounts, including:

  • Discounts for using winter tires during inclement weather
  • Multi-vehicle discounts
  • The use of the Ajusto progam through the company’s official mobile app provides a snapshot of a user’s driving habits after a sufficient amount of time and offers immediate and responsive discounts to reward risk-averse driving.

Home and Tenant Insurance

With very few exceptions, Desjardins Insurance covers your permanent, seasonal or rental residences with a variety of coverage options.

  • Home (House, Condo, Apartment)
  • Seasonal Property
  • Rental Property

The company also offers several major property coverage discounts, including:

  • A major discount if sufficient time is passed with a property claim
  • Discounts for verified use of alarms
  • Multi-line discounts for bundling home and auto products

Pet Insurance

One area where Desjardins Insurance is truly unique is in their coverage of personal pets. The company offers coverage plans for pets with favourable deductibles and multiple levels of coverage for accidents, medical care and other animal health and wellness needs, so that pet owners can choose the one that fits them and their pet.

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Let Us do the comparison shopping for your insurance - with quotes from 40+ insurers in Ontario Speak with a broker today: 1-800-731-2228

Desjardins General Insurance
Customer Relations Centre:
, P.O. Box 7065, Station A, Mississauga, ON L5A 4K7, Canada
24/7 Claims: 1-888-785-5502

Desjardins Insurance Reviews

Rated 1 stars
1 / 5 (1)


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Dan Lirette
Rating: 1
1 /5 stars

Beware of David Hills Insurance in Moncton!

on 2019-09-05 13:21:43

First, this note deals with Mrs. Ashley Cochran of Hills Insurance Agency, Inc. in Moncton, New Brunswick. She's the office manager. With that ...

On July 22nd, an individual brought his hard drive in for repair. I own DanTek Solutions in Moncton, New Brunswick. I estimated a short period of time on the drive but was later told it would take a donor drive so I handed that drive over to a hardware technician. The time frame was much longer than I anticipated, unfortunately.

This past Tuesday (September 3rd) I was contacted by the customer’s wife, Ashley Cochran, an employee of Dejardins Insurance. She wrote:

“Hi Dan, this is Ashley Cochran. I apologize but we will have to pick up the hard drive tomorrow. We know you may have replaced a part on it and we will pay you for your service but we need the drive back right away. I appreciate your time. What would be the best time to pick it up?”

My response was: “No problem at all; I will have it tomorrow for you. Just spoke with Luke 🙂”

Her next reply: “Thank you very much. Again, I apologize. I appreciate it very much.”

Drive was given back “exactly” as it was received so as not to cause any financial loss to customer. Customer did, afterall, request drive back … finished or not, as indicated in her texts twice. Unfortunately, the time frame of just over a month was frustrating her and rightly so. Thus, I had drive returned to her immediately, unfinished as she had requested (see above).

On Wednesday evening (September 4th), Ashley Cochran left a 1 star review for service she asked to be canceled. She then went on a rant, stating our company posted fake reviews and demanded an answer. As there are three individuals who manage the account, it would take time to (1) see if her claims were accurate and (2) respond once an internal review was completed.

In a show of good faith, I offered to pay for any recovery fees she would incur elsewhere. She accepted but THEN went on another rant this morning (September 5th) at which point I consulted with the RCMP and was advised to ask her not to communicate with us again and to record each time she did for future possible legal intervention due to harassment. On September 5th I sent an email asking her to stop communicating immediately as I was advised to do.

Ashley Cochran would remove review for approximately $1000.00 as stated in our text correspondence. This is part of the communication:

Me: “Well, as this went south quite quickly on both ends, I’d prefer to draw up a contract which would benefit both you and I. Is that acceptable?”

Ashley: “I will agree to that. You draw it up, I will review it to determine if I feel it's acceptable and if anything should be adjusted.”

Me: “Ok will do. In the meantime, will you remove review? And when will you be receiving drive back so I have an idea?”

Ashley: “I will remove when we come to an agreement.”

Granted, I did offer as I felt I had no other recourse as her libelous review financially harmed my business. I received counsel on the texts and was told to immediately stop communicating; that this was unethical and I obliged in asking her to stop communicating with me.

Why am I posting this? I am outraged that you work with such individuals. While we all have our own version of events, it’s beyond reprehensible that a so-called “professional” would engage in malicious libel and what appears to have gone into the area of extortion. Perhaps not … perhaps so. One thing “is” certain: receiving $1000.00 to remove a negative review is certainly unethical.

Mrs. Cochran and I became heated in our exchanges. She continued to blame my company for not retrieving her data that she brought in “because” of a hard drive failure. We simply couldn’t get it back; plain and simple. She became so infuriated that she then began to engage in libel and defamatory statements, without merit. Her opinion isn’t valid; evidence backed by solid data is valid. Claims are one thing; showing evidence is quite another. She made the ridiculous claim that we had false positive reviews. If this is correct, Mrs. Cochran posted these “false reviews” and libeled my company. I have yet to have seen a single review that was false. Her claim is nonsense but has also harmed our business financially.

At the end of the day, we did nothing to her drive, either positive OR negative. We simply couldn’t extract the data … and she wasn’t charged a cent. We reversed our work once she requested drive back and returned it exactly as it was provided to us.

Your firm represents professionalism. If Mrs. Cochran has engaged in this conduct with me… is this her conduct in the office where she represents Desjardins? Have others been taken advantage of unknowingly? I would encourage you to investigate Ashley Cochran’s interactions with anyone she’s dealt with financially.

I refuse to pay for a negative review to be removed; especially a review based on libel and unsubstantiated claims of false reviews, unprofessionalism, etc. I was fearful and felt backed into a corner but after receiving counsel, I no longer feel this way. Her maliciousness has been relentless and I am asking you to ensure that such behavior does not occur with those who trust you with their insurance needs, etc. I will be following up with you in the coming weeks as well as writing to head office as while you may feel this is a “personal” matter, I believe it’s a matter directly related to her character and to her dealing with customers. I would hate to learn in the future that others were approached in the same manner that we were. If these are the types of individuals who represent your company… people need to know and be aware!

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