CAA Insurance

They don't even deserve a one- star rating. I and my family have been loyal members of CAA for close to forty years. On July 10, 2019 a water main broke and flooded my basement causing extensive damage to basement and contents. What transpired has been fifteen months of being lied to and manipulated. After having a company they regularly hire to do the clean up, this company refused to give me any more than one container for storage of basement contents. I'm a senior who is living on a limited income. I have been sleeping on my kitchen floor since July 15, 2019 because I tried to save some of the contents that would have been thrown out because of their refusal. I have lost irreplaceable mementos and belongings amounting to thousands of dollars. When I contacted the CAA claims adjuster I was flipped back to the clean up company.

I ended up dealing with the CAA South Central Ontario manager who gave me deadlines that didn't exist and threats of having my contents dumped back in my basement as I was being hustled to "move the claim forward" by agreeing to things that benefitted CAA. There were other serious concerns and I emailed this manager for months trying to resolve this claim while finding out from other agencies that there were things I was entitled to under my claim that I didn't get.

CAA has a motto and Mission Statement. It is ludicrous and flies in the face of the shabby way I and others have been treated not only by CAA South Central Ontario but by CAA itself. Just read the reviews on the Internet from people who worked for them, people who had memberships with them and tried to get towing, etc, and people who have had house insurance with them to see how they really treat clients who try to put in a claim. There is something called Bad Faith Insurance. CAA and CAA South Central Ontario are the epitome of Bad Faith Insurance. Steer clear if you value your house, your car, your belongings and yourself. Steer clear if you want honesty and integrity in an insurance company because you won't get it with CAA.

After years of annual auto and home insurance rate increases at Desjardins Insurance, we went with CAA. Their rates for both home and auto were phenomenal. We saved over $1000 by switching. Our good rates were based on 20 yrs with no claims, our age (seniors) and less driving. I was very happy switching to Mitchell and Whale since they found the best "fit" for us.

Good people

Mother and I were loyal customers.

After many years, we had our first accident. Small one. Barely worth claiming.

Call up to discuss the issue as I've never had to deal with this scenario. Turns out they cancelled our account due to non-payment.

A fun little game they played over the last year. Come time for the automatic withdrawal and 'magically' something would go wrong.

Speaking with my bank and they inform me it was the actions of CAA that was placing the stop on my account.

The associate here in South London, when asked to look into it would immediately deny it was them without even looking into it.

The end result, my ability to get new insurance is now significantly damaged due to the non-payment issue.

Honestly if they had just told me to leave I would have happily gone somewhere else.

Let alone, if a payment is missed, the only option is to physically go in to the one location. Meaning I have to leave work to do so and hope he didnt leave early because apparently that's a thing when you only have one representative for the city of London.

This company only shows complete incompetence in thier ability to manage thier clients efficiently.

Let alone such negligence.

Currently building a case against them as they couldnt even remember to send me a letter of cancellation.

Go with anyone else. At least you'll either know they care or know they are trying to screw you. With this company, they simply lack common sense and ability. A complete lack of professionalism.

Got a newer car a little smaller than buick allure got a ford fusion. Insurance bumped my premium from 660 to 1137. And i only drive a couple thou a year.
Called Caa 300 a year and 50 bucks a thousand K
Thanks economical also bough a house and they wouldnt even send a quote caa is 300 less and better coverage than the 2 quotes i got.800 or so a year in my pocket

Just had an accident three month ago. Hit my head had a concussion. Truck hit me from behind CAA don't need to pay for s*** here.

CAA calls me after three weeks and now they don't wanna pay me and are denying my phycologist and its absolutely disgusting company. Stick with chubbs

I have never had an accident in all 40 years that I have been driving. I used to be with Greypower until they were turned into Belair. I was able to get a satisfactory rate with CAA and got a discount because I was a CAA member.