CAA Insurance

CAA Insurance brings together everything CAA has learned through its years of offering services to Canadian residents and has created a comprehensive line of personal insurance products.

After decades of serving Canadian motorists in a variety of important capacities, CAA is now offering insurance products through a network of professional brokers throughout Ontario.

CAA Insurance Company
Founded 1974
Headquarters Thornhill, Ontario
Canadian Mkt. Share* 0.67% (2019)
Insurance Products Auto, Home, & Property insurance
Provinces Licensed BC, MB, NB, NS, ON, PEI, SK
*Of all private P&C in Canada by net premiums written, excluding life and purely A&S companies.

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CAA Insurance Quotes

Contact one of our professional brokers today and get a quote started that fits your lifestyle: Speak with an Ontario broker today: 1-800-731-2228

Company Overview

CAA Insurance offers a broad range of personal insurance products that all come with a variety of add-ons and Member benefits.

While you do not need to be a CAA Member to buy CAA Insurance products, the cost of a membership would probably pay for itself with an auto and home policy.


CAA Insurance Advantages

CAA Insurance has been around since 1974 offering insurance products to CAA Members to keep them safe and soon realized this resonated well beyond CAA Members. CAA Insurance has a comprehensive understanding of what consumers want in insurance coverage, and an extensive database of information that helps in creating products and services that people need. CAA Insurance is also able to customize many aspects of their coverage to meet the needs of its clients. Some of the advantages of doing business with CAA Insurance include:

  • Full Lines Of Personal Insurance – CAA Insurance has a a number of property and auto policies to meet the needs of Members and Non Members alike. Within each line of insurance there are plenty of options and member benefits. CAA Insurance has a very impressive insurance offering, and that gives customers a lot of options to choose from.
  • Insurance the CAA Way – What makes CAA Insurance unique? CAA has been focused on customers service and helping CAA Members for over 100 years and starting an insurance company in 1974 was a natural fit.

CAA Insurance Products

Auto Insurance

CAA Insurance has a comprehensive auto insurance offering with lots of opportunities to save.

  • CAA Connect® can get you a five percent premium reduction just for enrolling in the program
  • CAA MyPace® pay-as-you-go car insurance, ideal for Ontario drivers who log less than 9,000km per year.
  • Forgive and Forget® can wash away your first at fault accident
  • Receive a five percent premium discount for having snow tires during the winter
  • Up to 20% savings for CAA Members

Home Insurance

Home insurance from CAA Insurance includes coverage for everything from CAA water coverage to identity theft.

  • 10 percent discount for CAA Members
  • Optional home equipment breakdown, CAA water coverage, and identity theft protection
  • Condo insurance
  • Tenant insurance for renters

Get a Quote Now

CAA Insurance Quotes

If you are interested in what CAA Insurance has to offer, then contact one of our professional brokers today and get a quote started that fits your lifestyle: Speak with a broker today: 1-800-731-2228

®/™ CAA trademarks owned by, and use is authorized by, the Canadian Automobile Association.

CAA Insurance
Head Office:
60 Commerce Valley Drive East, Toronto, Ontario L3T 7P9, Canada
Claims: 1-800-387-2656

CAA Insurance Reviews

Rated 3 stars
3 / 5 (7)

60%


  • Savings
    User: 53%
  • Application Process
    User: 57%
  • Claims Process
    User: 10%
  • Rate stability
    User: 100%
  • Document delivery
    User: 85%


E. Cambridge
Rating: 1
1 /5 stars

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    User: 0%
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Steer clear if you value honesty and integrity in an insurance company

on 2020-10-06 20:00:04

They don't even deserve a one- star rating. I and my family have been loyal members of CAA for close to forty years. On July 10, 2019 a water main broke and flooded my basement causing extensive damage to basement and contents. What transpired has been fifteen months of being lied to and manipulated. After having a company they regularly hire to do the clean up, this company refused to give me any more than one container for storage of basement contents. I'm a senior who is living on a limited income. I have been sleeping on my kitchen floor since July 15, 2019 because I tried to save some of the contents that would have been thrown out because of their refusal. I have lost irreplaceable mementos and belongings amounting to thousands of dollars. When I contacted the CAA claims adjuster I was flipped back to the clean up company.

I ended up dealing with the CAA South Central Ontario manager who gave me deadlines that didn't exist and threats of having my contents dumped back in my basement as I was being hustled to "move the claim forward" by agreeing to things that benefitted CAA. There were other serious concerns and I emailed this manager for months trying to resolve this claim while finding out from other agencies that there were things I was entitled to under my claim that I didn't get.

CAA has a motto and Mission Statement. It is ludicrous and flies in the face of the shabby way I and others have been treated not only by CAA South Central Ontario but by CAA itself. Just read the reviews on the Internet from people who worked for them, people who had memberships with them and tried to get towing, etc, and people who have had house insurance with them to see how they really treat clients who try to put in a claim. There is something called Bad Faith Insurance. CAA and CAA South Central Ontario are the epitome of Bad Faith Insurance. Steer clear if you value your house, your car, your belongings and yourself. Steer clear if you want honesty and integrity in an insurance company because you won't get it with CAA.



Richard Bender
Rating: 5
5 /5 stars

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Lower Rates With Better Coverage

on 2020-09-28 18:44:21

After years of annual auto and home insurance rate increases at Desjardins Insurance, we went with CAA. Their rates for both home and auto were phenomenal. We saved over $1000 by switching. Our good rates were based on 20 yrs with no claims, our age (seniors) and less driving. I was very happy switching to Mitchell and Whale since they found the best "fit" for us.



David Buker
Rating: 3
3 /5 stars

  • Savings
    User: 50%
  • Application Process
    User: 40%
  • Claims Process
    User: 0%
  • Rate stability
    User: 0%
  • Document delivery
    User: 70%

on 2020-03-03 14:16:11

Good people



Brian
Rating: 1
1 /5 stars

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Complete incompetence

on 2019-10-29 14:28:32

Mother and I were loyal customers.

After many years, we had our first accident. Small one. Barely worth claiming.

Call up to discuss the issue as I've never had to deal with this scenario. Turns out they cancelled our account due to non-payment.

A fun little game they played over the last year. Come time for the automatic withdrawal and 'magically' something would go wrong.

Speaking with my bank and they inform me it was the actions of CAA that was placing the stop on my account.

The associate here in South London, when asked to look into it would immediately deny it was them without even looking into it.

The end result, my ability to get new insurance is now significantly damaged due to the non-payment issue.

Honestly if they had just told me to leave I would have happily gone somewhere else.

Let alone, if a payment is missed, the only option is to physically go in to the one location. Meaning I have to leave work to do so and hope he didnt leave early because apparently that's a thing when you only have one representative for the city of London.

This company only shows complete incompetence in thier ability to manage thier clients efficiently.

Let alone such negligence.

Currently building a case against them as they couldnt even remember to send me a letter of cancellation.

Go with anyone else. At least you'll either know they care or know they are trying to screw you. With this company, they simply lack common sense and ability. A complete lack of professionalism.



William Scott
Rating: 5
5 /5 stars

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My economical insurance stopped being so

on 2019-10-28 21:42:51

Got a newer car a little smaller than buick allure got a ford fusion. Insurance bumped my premium from 660 to 1137. And i only drive a couple thou a year.
Called Caa 300 a year and 50 bucks a thousand K
Thanks economical also bough a house and they wouldnt even send a quote caa is 300 less and better coverage than the 2 quotes i got.800 or so a year in my pocket



John
Rating: 1
1 /5 stars

  • Savings
    User: 10%
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    User: 30%
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    User: 10%
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Do not get caa

on 2019-07-31 11:29:31

Just had an accident three month ago. Hit my head had a concussion. Truck hit me from behind CAA don't need to pay for s*** here.

CAA calls me after three weeks and now they don't wanna pay me and are denying my phycologist and its absolutely disgusting company. Stick with chubbs

Mitchell Whale
on 2020-05-21 14:43:40

Hey John, we hope you're feeling better. So sorry that you didn't get the treatment that you expected from your insurer. Not sure about the details of your policy, but insurers don't generally deny claims for no reason. What is covered and what isn't covered should be clear in the policy.



Paul
Rating: 5
5 /5 stars

  • Savings
    User: 100%
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    User: 100%
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    User: 0%
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    User: 100%
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    User: 100%

good rates

on 2018-08-22 08:55:01

I have never had an accident in all 40 years that I have been driving. I used to be with Greypower until they were turned into Belair. I was able to get a satisfactory rate with CAA and got a discount because I was a CAA member.



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