Aviva Canada

Aviva Canada is a wholly owned subsidiary of the UK-based Aviva plc, one of the largest property and auto insurance companies in the world, its roots going back as far as 1696.

Aviva Canada Group
Founded 2008
Headquarters Markham, Ontario
Employees ~ 4,000 (2016)
Canadian Mkt. Share* 3.44% (2019)
Insurance Products Home, Auto, Specialty and Business Insurance
Provinces Licensed AB, BC, MB, NB, NL, NWT, NS, NU, ON, PEI, QC, SK, YT
Parent Aviva plc.
* Of all private P&C in Canada by net premiums written, excluding life and purely A&S companies.

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Aviva Canada Insurance Quotes

Contact one of our insurance brokers to get a quote from Aviva Canada for coverage in Ontario: Speak with a broker today: 1-800-731-2228

Company Overview

Aviva Canada is one of the largest general insurers in Canada, providing home, automobile, specialty, and business insurance to over 3M customers across the country. Aviva’s roots in Canada can be traced back to 1835, when Canada Accident Assurance Companywas incorporated, followed by the The General Accident Assurance Company of Canada in 1906.

Since 2009, Aviva Canada has awarded Millions of dollars to hundreds of charities and community groups across Canada through the Aviva Community Fund.

Aviva Canada has offices draws from resources around the world to support its Canadian clients. When a company this big focuses on four lines of insurance, it becomes easier for brokers and underwriters to offer precise solutions that clients need.


Aviva Canada’s Advantages

Aviva Canada makes finding, paying for, and using insurance easier than most other companies in the industry. The company has an extensive social media presence, which includes answering client questions quickly. As a large insurer, Aviva Canada has the financial resources to give options to clients that smaller insurers cannot. For example, there is a disappearing deductible program for the company’s auto insurance offerings that is popular with clients all over the world. Other advantages of Aviva Canada insurance include:

  • Extensive Customer Support – Aviva Canada excels at many levels of customer support including a simplified claims process, operators available to answer questions 24-hours a day, and an extensive customer knowledge library that teaches customers the basics of insurance. Aviva Canada also uses its network of thousands of professional brokers as more points of contact and informational resources for clients all over the world.
  • Vast Financial Resources – The Aviva group of companies has 29 million customers in 16 countries around the world. That kind of success creates a huge pool of financial resources that can be used to innovate new products and offer coverage options that other companies simply cannot offer. A strong financial base allows Aviva Canada to customize solutions for clients and offer premiums that can fit any client’s budget.
  • Fighting Insurance Fraud – One of the reasons Aviva Canada is able to keep premiums low is its proactive battle against insurance fraud. Insurance fraud costs insurance companies around the world billions of dollars, and it is an obstacle in keeping premiums down. But Aviva Canada puts a tremendous amount of resources into identifying and prosecuting fraud, and that is an approach that saves every client money.

Aviva Canada’s Insurance Products

Aviva Canada is an expert in auto and property insurance because that is all the company does. With a laser-like focus on the insurance issues that directly affect every Aviva client, the company is able to develop strong services and effective coverage options.

Auto Insurance

Aviva has developed some of the most comprehensive auto insurance policy options in the industry. When you buy Aviva auto insurance, you enjoy:

  • Roadside assistance 24-hours a day, seven days a week
  • Discounts for bundling your auto coverage with other Aviva insurance
  • A discount of 15 percent if your vehicle has an Automatic Emergency Brake system
  • A discount of 20 percent when you insure multiple vehicles
  • The chance to have your deductible dropped to $0 after five years of accident-free driving
  • The chance to get a 15 percent discount if you avoid driving convictions for three straight years

Aviva auto insurance also offers additional coverage options such as:

  • Collision protection
  • Temporary vehicle replacement
  • Comprehensive liability coverage for theft, vandalism, and other events

Aviva Auto Insurance Rate Changes, 2010 – Present (What’s this?)

Aviva Rate Changes vs. Avg Rate Changes For Ontario Market

Home Insurance

Aviva Canada home insurance offers comprehensive property protection and a long list of coverage benefits that include disappearing deductibles. Coverage is offered for:

  • Home insurance
  • Condo insurance
  • Tenant insurance for property renters

Business Insurance

Aviva Canada is one of the larger commercial insurance providers in Canada, and it has been offering comprehensive business coverage to Ontario businesses for decades. From the liability coverage you need to protect your business from the kinds of challenges that could cause financial disaster to special protection for your industry, Aviva Canada has it all and can also provide coverage enhancements to get the insurance to fit your specific business needs.

  • Warehousing
  • Transportation and logistics
  • Manufacturing
  • Contractors
  • Wholesale distribution
  • Property protection for commercial managers and real estate owners
  • Professional services
  • Retail
  • Educational institutions
  • Charitable organizations
  • Hospitality
  • Automotive repair

Companies in the Aviva Canada Group

  • Aviva Insurance Company of Canada: Over 100 years in Canada, offering personal and business insurance products through a network of independent insurance brokers.
  • Elite Insurance Company: Canada’s largest insurer of leisure and lifestyle products.
  • Traders General Insurance Company: Provides group home and auto insurance coverage to large and mid-sized organizations throughout Canada.
  • Pilot Insurance Company: Insurance products and services for Ontario residents exclusively.
  • Scottish & York Insurance Co. Limited: Competitively priced home and auto coverage.
  • S&Y Insurance Company: Auto insurance for Newfoundland and Labrador residents exclusively.
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Aviva Canada Insurance Quotes

Contact one of our brokers for a quote from Aviva Canada on auto, home, or business insurance: Speak with a broker today: 1-800-731-2228

Aviva Canada Contact Info

Aviva Canada
Head Office:
10 Aviva Way Suite 100, Markham, Ontario L6G 0G1, Canada
Claims: 1-800-387-4518

Aviva Canada Insurance Reviews

Rated 1.5 stars
1.5 / 5 (21)

20%


  • Savings
    User: 12%
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  • Claims Process
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Mike
Rating: 1
1 /5 stars

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Appalling customer service / terrible to deal with

on 2020-03-05 16:10:43

Horrible company to process a claim with STAY AWAY.... I wish I had checked ratings on these guys before doing business with them.



MURIEL Buhr
Rating: 1
1 /5 stars

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No, don’t! Better to have no insurance.

on 2020-02-28 01:40:36

I didn’t listen to the reviews and that was a huge mistake. Should be zero stars. Think you’ll save money with AVIVA? You won’t. Customer service representative tells you one thing and approves you for a tow, then a year later AVIVA sends a bill saying they won’t cover it. But not to you. Nope, you’ll get your first inkling when you get a letter from a collection agency. Total rip-off company. DO. NOT. INSURE. WITH. AVIVA. PLEASE. Protect yourself from being abused. Better to have no insurance then AVIVA.



Kaitlyn
Rating: 1
1 /5 stars

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STAY AWAY

on 2020-01-15 18:24:55

Was in a not at fault accident and had to send them the highway traffic act and dashcam video and was still called at fault until the other party's insurance saw the video and took full fault. The woman dealing with my case was so rude. When I had issues with how it was all being handled and the rental car I was told by their manager that "if I didn't like the rental car a bus pass could always be supplied." I have never had such a horrible experience with a company, let alone one I'm spending $4000+ at a year. When my year is up (which can't come fast enough) I'm getting away from this corrupted company forever!!



don
Rating: 1
1 /5 stars

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dont buy insurance from this company

on 2020-01-02 23:53:56

fire loss mid December still looking at the mess in my yard and no communication on when the process will start terrible company

Mitchell Whale
on 2020-05-20 16:05:49

Hi Don, we hope you got everything resolved with your claim. Sometimes there can be a good reason why your insurance company might not get back to you right away.



Bryan Oliver
Rating: 1
1 /5 stars

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Unprofessional and worst customer service

on 2019-09-27 16:05:49

Don't use Aviva insurance. Very unprofessional and terrible customer service!

I've been with Aviva insurance for about 6 months now. When I signed up with my visa debit card, just like I did with my last car insurance company, I also pay several other bills without any issue. Well in August I couldn't figure out why my payment hadn't been taken out on the 16th. So I waited a few days thinking their just late taking my payment out.

So on August 20th, I call to find out it wasn't taken out yet. The guy says it's against their policy to accept Visa Debit they needed my checking account info. I said that was fine, however I disputed my 50$ nsf fee. Because I had the funds in my account and it was their mistake to not inform me that they don't accept Visa Debit when I started the account. So he said he'd wave the 50$ fee.

So in September I called to give them to give them a change of address and give them my bank info. The agent informed me that my that my policy would be an extra 500$, which is ridiculous to begin with but I agreed. As far as I'm concerned thats a verbal contract. I get my new policy today and it's a 546$ increase. That's an extra 46$ more than I agreed to. Continuing with that 2nd agent, at the end of the call she told me my amount owing for September was 50$ more than usual. Without getting a chance to respond, she hung up.

So I called back immediately, realizing the mistake. Fyi, the first 2 calls I got through to an agent in less than 20 min. I waited an hour before I could speak to the next agent. So, they've obviously flagged my number now. Anyways, I finally talk to an agent and informs me that I still have the nsf fee from August. She tells me they can only way to wave the nsf fee if I show the bank documents. She didn't give me an email address or anything to send the bank documents. Something the first representative should have said to me in August and it would have been delt with. Being very frustrated now, I asked to speak to a manager to straighten this out. She informs me that she doesn't have a manager available. I said to her I pay good money for your services and it's unprofessional not to have someone to deal with this. She said the only thing she could do is make a note and have her manager call me back. Being a Friday Monday was the soonest I could get a call back. Monday was when my insurance was due. So I ended up paying the 50$ fee.

Waited all week for a call back. I had one voicemail that I couldn't understand, which must have been them. So today I got my new policy in the mail with the extra 46$ added to my policy and still having paid the extra 50$ last month.

So, I called today to deal with it again. Another one hour wait on hold. As soon as I get an agent, I insisted that I speak to a manager. Apparently the manager isn't available again. The agent I was speaking to was one of the most condescending people I've ever spoken to. Spoke to him for about 30min. By the end of our conversation he was literally mocking me. I worked in customer service and sales for a couple of year. I know my rights as a consumer. If it was anyone else besides the insurance company I would be compensated with free services. Which I've done several times in the past! Not to mention I would have been fired on the spot if I talked to anyone like that.

If someone knows a good place where I can post this I would really appreciate it. This kind of customers service should not be tolerated.



mel
Rating: 1
1 /5 stars

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on 2019-08-19 17:17:47

after being a member for 15 years the renewal process was impossible. I went else where.

Mitchell Whale
on 2020-05-20 16:28:59

Hey Mel. Sorry to hear you had this bad experience. Not sure about the specifics of what happened with your renewal, but loyalty works a little differently in insurance than other industries. It can seem unfair, but it's not personal.



Matt
Rating: 1
1 /5 stars

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Disrespectful

on 2019-03-11 12:00:34

I had been a loyal customer for over 15 years. They informed me this year that in order to be renewed by them I would have to re submit an application and if my application was approved they would no longer take monthly payments (I have never missed a payment in 15 years) and I would have to pay my premium up front. So I went out and got some quotes from other insurance companies and they were all substantially lower than the premium I was paying at Aviva. I feel ripped off and disrespected by Aviva so never again will I go to them for my insurance needs.

Mitchell & Whale Team
on 2019-03-13 13:03:03

Hey Matt,

I understand your frustration. After 15 years you would like to think there would be a better way to deal with an issue. Without being familiar with your file we can only guess as to what happened or why they would ask for a paper application.

My guess is it had nothing to do with your file in particular; instead, a rather large insurance company looking to change part of its book in hope for profitability with limited ways to do that in this regulated market. It's possible the regulator, FSCO, wouldn't let them get the rate they wanted, so they took to what means they had, and unfortunately that meant asking 15 year old clients for new paper applications.

Sorry you went through it, and glad you were able to find some savings in the end. Please do let us know if we could ever help.



Stanley Seecoomar
Rating: 1
1 /5 stars

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Aviva Cheaters

on 2019-02-22 18:12:07

This is a RIP off the way these people do business.
Terrible encounter after taking my money then cheated me.



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