Allianz Global Assistance

Stay far away from this company. I submitted my claim on May 6th. September 16th today. Still haven't heard anything. I've called a few times and they feed me the same line. Something is fishy and off with this. I am starting to wonder if they're hoping some customers will forget about their claim eventually. Another crooked insurance company! They lost my business! I hope this company goes belly up for all the displeasure they've caused all their customers!

I had to claim a small tire puncture under my VISA Infinite travel insurance, to the tune of ~$40 CAD. First, I was asked for a laundry list of documentation. Then spent months being continually asked for more docs, including incrorrect requests that made no sense (evidence of an expense that was in fact a discount applied at time of booking. After several attempts, having provide very clear evidence of both the expense and the fact that the rental was purchased on my VISA, my file was closed with no money, claiming that this missing discount on the rental rate is somehow relevant.

9 months, hours of time on both ends, over $40. Ludicrous. So VISA travel insurance is apparently worthless, as is Allianz.

they ask u so many times the same questions seems like very professional kind of dumb people are working there. Four time I told them you entered my home address wrong but still they are keeping the same anyways spelling mistake is not a problem but i feel how active they are. I am Talking about ALLIANCE GLOBAL sh.... company. Even after looking at the boarding passes and the expected ticket paper they still want more evidence that your flight was actually delayed or not. Did you paid in full for your ticket, Did you get a refund for the ticket. How come they gona refund you its obviously the insurance company that covers you. They are really expert and do there best effort to find any loop hole. make you delay more and more that a person can forget about this. But any how they failed on me and failed to respond me the exact reason.

We purchased Allianz flight insurance through American Airlines for flights for an Oceania cruise. After Oceania cancelled the cruise due to the coronavirus we tried to get reimbursed for the unusable airline tickets, but Allianz said they do not cover coronavirus-related cancellations.

DO NOT BUY A POLICY FROM ALLIANZ. Even when they offer coverage for an event, they have an exclusion clause that allows them to deny the claim. My policy plainly states that we had coverage for being quarantined. My wife and I both were forced to quarantine, and the airline would not allow us to fly.

In exclusions Allianz then states they do not cover anything during an epidemic. You better read the exclusions in the policy -- even though they say they offer coverage for specific events they have a massive list of exclusions to prevent them from paying the claim. Run from this company!

We are really upset about Allianz Global's denial of claim for our travel interruption due to COVID-19 travel advisories. They say they cover sudden and unforeseeable circumstances. I cannot understand how I could have foreseen COVID Travel restrictions imposed by government when I bought the flight tickets and insurance last year. Really don't know what they are providing insurance for, just to make money and deny claims when needed?
It seems like they are encouraging us to travel during this situation and get infected while travelling..
Really want to make people aware of these type of companies. When all other companies are being so flexible and understanding, even changing their policies to help people, but companies like Global Allianz doing their best to find points to deny claims. Will never consider Allianz for any type of insurance in future. Lesson learnt!

I bought concert tickets and bought the insurance from Allianz. I never got an email with a policy number or insurance details. I did try to contact them but gave up as they were not available.Now , the concert was cancelled and I called to a USA number which they said was a glitch. I got ahold of someone who told me that insurance policy had expired on the first concert date. I was surprised and asked what I should do in the future and the operator had no answers. but to say call Ticketmaster. I said they are not the ones that sold me the insurance. The guy was very rude and sounded like he never knew what he was doing.
I would not waste my money again with this company. They appear very incompetent. Im glad it wasn't more serious like a medical problem on holidays.

It is very frustrating to deal with them because their staff are the least empathetic, they procrastinate and delay the processing of the claim, they keep contradicting each other. Don't waste your time and money with them. THEY ARE THE WORST!!

I had canceled my trip because of my son health issues , unfortunately rather than they help and review the case deeply and understand how hard is making money and how hard is cancel the trip they rejected us after 3 months and now I applied for appeal again ignoring and no answer
We get insurance for stormy days not for fun

I filed a claim form with Allianz Global Canada on 15 May, it is now 8 August, they have not processed my claim. They are saying that it is up to medical stage and that they have an unlimited time to review my claim. The medical document is a page long and therefore should not take as long as this. It is a simple claim, we had to delay the return flights due to a passenger having an ear infection. I am most disappointed with them and would not recommend them. If they do not accept my claim after all this time, I will be even more upset with them.

WORSE INSURANCE COMPANY EVER! We have been waiting for our payment for a year! They are so slow and keep losing the documents we sent them twice already, they asked us to sign the authorization form for the third time as they "could not locate those ones we sent them before"! so frustrated! Customer service is absolutely useless! We traveled 2 times after that and bought our insurance from another company! If they don't get back to me in a month, I will contact the media and take legal action, so fed up with them and their sloppy service!