Allianz Global Assistance, since rebranding their North American presence from Mondial Assistance in 2012, has become on the world’s leaders in travel insurance and financial protection.
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Allianz Global Assistance Canada
| Founded | 1988 |
|---|---|
| Headquarters | Kitchener Ontario |
| Employees in Canada | 600+ (2016) |
| Canadian Mkt. Share* | 0.52% (2017) |
| Insurance Products | Travel Insurance, incl. Trip cancellation, Emergency medical |
| Provinces Licensed | AB, BC, MB, NB, NL, NWT, NS, NU, ON, PEI, QC, SK, YT |
Company Overview
In Canada, the company’s presence is as strong as anywhere else in the world, making Allianz Global Assistance a great choice for those interested in international travel risk protection, as well as medical care wherever during travel.
The Allianz Group entered the Canadian market in the late 1980s. Although the company only offers a few packages, they have become the top choice in travel insurance for multiple airlines, as well as individuals all over the world.
Some of the features Allianz clients have come to expect include:
- Truly comprehensive travel coverage
- Per trip protection from risk and peril when traveling
- Peace of mind that large travel investments are protected
Allianz’s global presence as a provider of travel insurance solutions has become a point of comfort for the company’s clients in Ontario and throughout the other 33 countries covered by the Allianz and Mondial brand. Buyers of Allianz Global Protections trip insurance policies can have the kind of peace of mind that comes with knowing that basically wherever you’re going, your insurance company will be there to handle any claims or disputes.
Since the company is so large, it depends on partners and brokers to connect clients with the products that Allianz offers. As such, Allianz Global Assistance has built a solid rapport with the brokerages that offer its products to their clients.
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Advantages of Allianz Global Assistance
There are several advantages to using Allianz Global Assistance for travel insurance. The company is dependable, backed by their presence as the preferred travel insurance provider by several major North American airlines. Also, although their product selection isn’t expansive, it offers coverage for practically any conceivable risk that could arise during travel, which makes them a reliable source of coverage, both within the country and/or continent, as well as overseas.
Here are some of the advantages of using Allianz Global for insurance coverage:
- A simple shopping experience. One way Allianz benefits from only offering a few plans is that shopping for coverage is exceedingly simple. Interested shoppers select the policy that meets their needs and buys it, without having to understand complicated insurance jargon and select from a wide range of different coverage options.
- The company offers big value. Some people don’t like working with massive insurers like Allianz because they feel they won’t be heard or they’ll have to wait to have their claims dealt with, but Allianz Global’s size is a plus for their insurance products. Because of the company’s enormous assets, it can offer a large dollar amount of coverage for a lower price, which has contributed to Allianz’s worldwide reputation.
- Per-trip coverage options. Some companies make travelers buy a long-term travel policy, which wastes money if the policyholder doesn’t travel for any amount of time. Allianz offers plans that span the length of a single trip so that no money is being spent on travel coverage outside of the actual traveling.
Because of the value and flexibility that Allianz Global Assistance offers in a reliable way, the company has built itself a reputation in Ontario as a reliable insurer with a significant investment in the community.
Allianz Global Assistance Insurance Products
Allianz operates solely in the market for travel insurance, but its focus in the area has built the company up to the level of a global leader in the industry. Here are the products that the company offers.
Travel Insurance
Allianz Global Assistance offers 3 travel insurance plans:
- Allianz Emergency Medical Coverage
- Allianz Trip Protector Coverage
- Allianz Comprehensive Coverage
Allianz Emergency Medical
This plan is a good fit for travelers with chronic health issues or frequent health concerns. If a health issue makes a traveler unable to board a flight to their destination, or needs medical services overseas, the company insures services up to 5 million dollars. If a policyholder needs emergency medical transportation, Allianz offers an unlimited benefit.
Allianz Trip Protector
This plan is a better fit for someone whose travel plans are a major investment: expensive flights, accommodations, etc. The plan insures baggage, as well as benefits in the event of trip cancellation, interruption or delay at any point along the way.
Allianz Comprehensive
Comprehensive trip insurance is the most expansive policy, combining the benefits of trip protector insurance with emergency medical insurance. Travelers are guaranteed the maximum benefits of both policies, ensuring that perils while traveling affect a trip as little as possible.
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Get a Quote nowLet Mitchell Whale Insurance Brokers do the comparison shopping for you – with quotes from over 40 insurance companies in Ontario rnSpeak with a broker today: 1-800-731-2228
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Allianz Global Assistance Reviews
Rating: .5
.5 /5 stars
Garbage company – STAY AWAY!
This insurance company are crooks! They would not refund the insurance purchased because "pandemic" reasons were not a reason. This garbage company was happy to take consumers' money and not refund during a pandemic. STAY FAR AWAY – there are MANY more reputable companies to deal with, give your money to decent people.
Rating: .5
.5 /5 stars
Do Not Buy Insurance From This Company
They only give good response once they wanted sell their insurance. Once you go for claim they put you on hold for several hours, and they never answer your call in your favor. I recently filed my travel interruption insurance and they rejected on grounds that I knew that my trip might get interrupted, so they never want to give money. Better to go with a company who works for the customer, not make more trouble for the customer.
Rating: .5
.5 /5 stars
Don’t bother.
We bought Covid insurance from Allianze about a week or so prior to our week long vacation. We never received a confirmation email from the company, but my credit card was charged. I tried at least three times to call them. Each time I sat on the phone for about and hour and then it would hang up on me. I finally emailed them three days before we left. Still no answer. So we went on the trip and got lucky that we did not get Covid. I didn’t think anything of it until about 2 weeks after our trip, when Allianze finally responded to my email saying they couldn’t find my policy and to call them.
My husband then sat on hold for 3 hours. After some digging the lady “claimed” she found our policy and would not refund us our money, because we were actually covered (even though we had no evidence of it ourselves). I can’t imagine the headache we would have had if one us would have gotten covid and had to deal with this company.
Now that I see the many negative reviews, I regret not doing my research. Don’t do it.
Rating: 1
1 /5 stars
Dont expect to talk soon…
Allianz Global Canada… 3 hours and 20 minutes… This is how long I waited on hold for sales this morning and finally had to hang up, called again this afternoon and was on hold for an hour. I finally called claims and they transferred me to sales and guess what it went through within 10 minutes… you need humans to answer your phones. This is disgusting 3hours and 20 minutes, what kind of customer service is that?
Rating: .5
.5 /5 stars
Very poor customer focus company
Purchased two travel policies with Allianz Global. Needed to change/update one policy a few days after it was purchased. Was on the phone for 1.5hrs, listening to a person tell me my call was important to the, and was cut off. Tried calling the next day and again waited for 30 minutes before I gave up. Number listed is 1-833-358-**** or 1-844-310-****. Don’t was your time buying travel insurance from this company!!
Rating: .5
.5 /5 stars
Do not buy travel insurance from Allianz
This company does not answer calls. You will be on the line for hours only to be disconnected — over and over again. They also do not respond to emails. They are selling policies and then making sure you can never ever reach them when you need them
Rating: 0.0
0.0 /5 stars
Worst customer services. On hold for hrs hrs
I have in my years here never saw a company that is totally removed from clients. Calling to find details absolutely impossible. The worst company to deal with . Call Manulife immediately they pick up phone n help you. Alianz that Rogers uses is of questionable cust service
Rating: .5
.5 /5 stars
Horrible experience
I’m sure most insurance companies operate this way, but Allianz goes above and beyond to not pay out claims, not matter how much documentation you submit and how much you are in the right.
My claim finally got approved after months of back-and-forth, providing document after document, even paying to get an attestation Notarized. But, Allianz sent the cheque to the wrong address and when I politely called and asked them to cancel that cheque and reissue it to the right address, they reviewed my claim all over again and deemed that I needed to provide more documentation. It has been months now and I still have not received my claim money that THEY decided was valid, all because of their own mistake.
I’m considering switching credit cards so that I’ll never have to deal with them again.
Unprofessional, terrible service, will go to absurd extremes to avoid paying out a claim. Avoid at all costs.
Rating: 1
1 /5 stars
Do not buy their trip cancellation insurance! Rip off company.
If you live in Canada DO NOT buy their trip cancellation insurance because they won’t give you your money back. Purchased a ticket to Houston Texas which I had to cancel last minute as Canadian customs made me quarantine for 14 days and they said that I knew that this would happen. If I knew that this would happen then why would I have booked a ticket. Total idiots and rip off. Will be filing a complaint with the BBB. This is fraud in my opinion.
Rating: 1
1 /5 stars
Seems this company has declined
Years ago my parents had an Allianz policy and it helped them greatly when they had to interrupt a trip to France because my grandmother died. I have been purchasing little mini-policies from them ever since for individual trips. In June I bought a rental car collision policy from them and had a simple accident, a badly punctured tire. I put in for the roadside assistance and the cost of the new tire, which the car company charged me. A simple thing where it was obvious what happened. Since then Allianz has demanded the same documentation multiple times and is not going forward in processing the claim it seems. Nor do they pick up the phone when you call — you can expect interminable waits. I have had similar experiences with sham travel insurance in the past (assist card, eg) and recognize the tactics when I see them. Terrible.
Rating: 2
2 /5 stars
Never again!
I do not recommended to buy any travel insurance from this company.
Not responsible company at all.
Rating: 1
1 /5 stars
$1,000 policy, no refund, no travel
Bought 1-year multi-trip insurance March 3rd 2020, good for a year for 60 day trips. Two weeks later Covid, no travel. Paid $1,000 for both of us, newly retired couple. Insurance Broker tried to cancel the policy in the very early stages. Allianz wouldn’t allow any refunds. Reported to VISA. Allianz then gave a 3-month “extension” until June 2021 apparently to all customers. Nice gesture. Still no travel allowed up to June 2021. Once we’re allowed to travel again, Allianz advised today they’d be happy to have us spend another $1,000 for a new policy. Was told that the broker should have refunded us back in the beginning. The broker, who we trust for all our insurance needs, did try their best and ended up suggesting we deal with Allianz directly. Certainly re-assuring? No further offers of extension or discount. And then to read other poor reviews from travelers who tried to even make a claim. I bet a lot of people are in the same boat, pardon the pun. Insurance. Reassurance? I understand it’s been a difficult year with Covid, but what did they do with everyone’s money?
Rating: 1
1 /5 stars
Wasted a YEAR of my life forcing me to provide page after page of documents, receipts, ignoring me, only to finally tell me they wouldn’t pay.
Perhaps the worst company I’ve ever dealt with in my life. They’ll do ANYTHING not to pay you. Do not buy insurance from Allianz, and you have a TD Credit Card like I did, opt for another insurance company when traveling. The level of incompetence and inhumanity is absolutely astounding. Horrible hell hole of a company, zero empathy.
Rating: 1
1 /5 stars
Allianz Global Assistance play con game!
This is a follow-up to an earlier posting. Having received the go-around from Allianz, I contacted the Better Business Bureau. They tried to help but with no success. Allianz informed me they had sold their sales dept to Can Am and I should call them. The sales agreement says all claims submitted before Nov 16 remain serviced by Allianz! Allianz says call Can Am but when you do they say it is not their responsibility and that you should call Allianz! Thus the cycle of attrition continues. Please do not trust this company!
Rating: 1
1 /5 stars
I have no trust with this company
This company refuses to reimburse any funds for a trip we had to cancel due to Covid-19 back in March 2020. The reason they have given is that the rental supplier offered us a credit. This is inaccurate, the rental company offered us 20% off on a ‘future stay’, until March 2021. Allianz claims we received a credit (the 20% off a future stay) and if we waived the travel credit it renders our claim non-eligible for reimbursement. So, basically, in order for us to get any reimbursement, the rental company would have had to offer us nothing and, since we don’t have another $5000.00 to spend (in order to get a 20% credit) and can’t travel for pleasure due to Covid, they claim that we have ‘waived’
Rating: 1
1 /5 stars
Do not go with this company, i repeat never go with Allianz global
I bought my mother’s super visa insurance from gms insurance company and that is some how related to allianz global for claims purposes. My mother passed away in March 2020 and today is Dec 30 2020 and they still no where near to settle the claim. Rude customer care representatives. You will always receive excuses and nothing else.
GET READY TO GO THROUGH SH*% IF YOU BUY INSURANCE FROM GMS OR ALLIANZ GLOBAL.
Rating: 1
1 /5 stars
highly unprofessional, stay away from them
Submitted travel related claim in 1st week of May, it is been escalated since Oct.17 for final decision as i was told every time i call. no further progress. Its end of December and nothing happening. Looks like they are at the height of lethargy.
Stay away from them. My friend had insurance with another insurer and got the cheque for similar claim in 6 weeks after case submission.
Rating: 4
4 /5 stars
Good Services
My husband & I was in Peru in March 2020. We got locked in Peru, after 2 weeks my husband had no strength, I contacted Allianz, they instructed me what to do. Every time I called, they were very helpful and patient with my questions. Finally came home, they helped me with the claims. Thank you
Rating: 1
1 /5 stars
Allianz Global Assistance are con artists!
Our trip was cancelled because of Covid. I had purchased Health and Cancellation insurance through Allianz. I applied to have the premiums reimbursed but was denied. I appealed this decision. Eventually, I received a letter saying they had referred me to the sales team and gave a number to call. I did and was given the old “song and Dance routine!” No one knew what to do but kept passing me on to some one else. There was the obligatory 15 to 20 minute wait each time. Eventually, I was given another number to call but this only leads to the same routine. A company, that sells travel insurance inter-nationally, doesn’t have anyone that knows how to handle this? I realize I cannot win this game. Please, do not buy insurance from them !
Rating: 1
1 /5 stars
WB WALSH LTD
IF YOU HAVE TRAVEL INSURANCE THRU GLOBAL ALLIANZ DON”T WORRY ABOUT IT ,YOU HAVE NONE
Rating: 1
1 /5 stars
Do not Buy
So it’s been 6 months now since we submitted our claim and they continue to spin us around in circles. We bought the insurance months before Covid 19 was even on the radar, in fact we bought our insurance long before the posted cut off date that Allianz claims they won’t cover after. If you need a piece of paper to help you sleep at night go for it, just pray you don’t have to use it. When they know you’ve got them and legally they are required to pay out, that’s when the games will begin.
Rating: 1
1 /5 stars
WATER TORTURE DEALING WITH ALLIANZ
Drip, drip, drip of reasons to deny my claim on deposit paid to tour operator that went out of business. I provided all information on initial call and submitted all documents. They denied claim based on my son’s birthday. When I pointed out it was in the documentation, then they denied claim because they said email from operator going out of business wasn’t sufficient. When I sent supplemental email from lawyers saying I would have to appear in South Africa court to try to reclaim my deposit, they denied my claim saying I had not booked air carrier on my card, even though I told them I had on phone call and was in documentation. Allianz’ tactic is to wear you down through attrition even after you have clarified that they have all information necessary. PATHETIC SERVICE, DO NOT USE ALLIANZ!
Rating: 1
1 /5 stars
Avoid Allianz at all costs
Bought travel insurance thru TD Insurance and it is a tedious, painful process to get your claim even looked at . P*ss poor customer services
They will make you run around in frustration to get and vendor or supplier to state in writing that you didn’t get an refund , or voucher . Its a stall delay tactic used screw you over.
Avoid this company or any insurance products they and TD bank sell in my opinion. Insurance is about trust that these two companies don’t care about
Rating: 1
1 /5 stars
PLEASE STAY AWAY!!! DON’T GET DUPED!
Stay far away from this company. I submitted my claim on May 6th. September 16th today. Still haven’t heard anything. I’ve called a few times and they feed me the same line. Something is fishy and off with this. I am starting to wonder if they’re hoping some customers will forget about their claim eventually. Another crooked insurance company! They lost my business! I hope this company goes belly up for all the displeasure they’ve caused all their customers!
Rating: 1
1 /5 stars
Intentionally tedious, resulting in no joy
I had to claim a small tire puncture under my VISA Infinite travel insurance, to the tune of ~$40 CAD. First, I was asked for a laundry list of documentation. Then spent months being continually asked for more docs, including incrorrect requests that made no sense (evidence of an expense that was in fact a discount applied at time of booking. After several attempts, having provide very clear evidence of both the expense and the fact that the rental was purchased on my VISA, my file was closed with no money, claiming that this missing discount on the rental rate is somehow relevant.
9 months, hours of time on both ends, over $40. Ludicrous. So VISA travel insurance is apparently worthless, as is Allianz.
Rating: 1
1 /5 stars
never ever waste ur money or time by getting insurance contacting them to open up a claim
they ask u so many times the same questions seems like very professional kind of dumb people are working there. Four time I told them you entered my home address wrong but still they are keeping the same anyways spelling mistake is not a problem but i feel how active they are. I am Talking about ALLIANCE GLOBAL sh…. company. Even after looking at the boarding passes and the expected ticket paper they still want more evidence that your flight was actually delayed or not. Did you paid in full for your ticket, Did you get a refund for the ticket. How come they gona refund you its obviously the insurance company that covers you. They are really expert and do there best effort to find any loop hole. make you delay more and more that a person can forget about this. But any how they failed on me and failed to respond me the exact reason.
Rating: 1
1 /5 stars
Useless insurance when you need it
We purchased Allianz flight insurance through American Airlines for flights for an Oceania cruise. After Oceania cancelled the cruise due to the coronavirus we tried to get reimbursed for the unusable airline tickets, but Allianz said they do not cover coronavirus-related cancellations.
Rating: 1
1 /5 stars
RUN FROM ALLIANZ!
DO NOT BUY A POLICY FROM ALLIANZ. Even when they offer coverage for an event, they have an exclusion clause that allows them to deny the claim. My policy plainly states that we had coverage for being quarantined. My wife and I both were forced to quarantine, and the airline would not allow us to fly.
In exclusions Allianz then states they do not cover anything during an epidemic. You better read the exclusions in the policy — even though they say they offer coverage for specific events they have a massive list of exclusions to prevent them from paying the claim. Run from this company!
Rating: 1
1 /5 stars
Will never consider Allianz for any type of insurance in future
We are really upset about Allianz Global’s denial of claim for our travel interruption due to COVID-19 travel advisories. They say they cover sudden and unforeseeable circumstances. I cannot understand how I could have foreseen COVID Travel restrictions imposed by government when I bought the flight tickets and insurance last year. Really don’t know what they are providing insurance for, just to make money and deny claims when needed?
It seems like they are encouraging us to travel during this situation and get infected while travelling..
Really want to make people aware of these type of companies. When all other companies are being so flexible and understanding, even changing their policies to help people, but companies like Global Allianz doing their best to find points to deny claims. Will never consider Allianz for any type of insurance in future. Lesson learnt!
Rating: 1
1 /5 stars
dont buy conert ticket insurance Allianz
I bought concert tickets and bought the insurance from Allianz. I never got an email with a policy number or insurance details. I did try to contact them but gave up as they were not available.Now , the concert was cancelled and I called to a USA number which they said was a glitch. I got ahold of someone who told me that insurance policy had expired on the first concert date. I was surprised and asked what I should do in the future and the operator had no answers. but to say call Ticketmaster. I said they are not the ones that sold me the insurance. The guy was very rude and sounded like he never knew what he was doing.
I would not waste my money again with this company. They appear very incompetent. Im glad it wasn’t more serious like a medical problem on holidays.
Rating: 1
1 /5 stars
THE WORST INSURANCE COMPANY. DON’T TRUST THEM.
It is very frustrating to deal with them because their staff are the least empathetic, they procrastinate and delay the processing of the claim, they keep contradicting each other. Don’t waste your time and money with them. THEY ARE THE WORST!!
Rating: 1
1 /5 stars
Very unfair and very poor costomer care , costumer care is zero
I had canceled my trip because of my son health issues , unfortunately rather than they help and review the case deeply and understand how hard is making money and how hard is cancel the trip they rejected us after 3 months and now I applied for appeal again ignoring and no answer
We get insurance for stormy days not for fun
Rating: 1
1 /5 stars
Worst Insurance Company
I filed a claim form with Allianz Global Canada on 15 May, it is now 8 August, they have not processed my claim. They are saying that it is up to medical stage and that they have an unlimited time to review my claim. The medical document is a page long and therefore should not take as long as this. It is a simple claim, we had to delay the return flights due to a passenger having an ear infection. I am most disappointed with them and would not recommend them. If they do not accept my claim after all this time, I will be even more upset with them.
Rating: 1
1 /5 stars
Never ever buy insurance from Allianz Global Assistance!
WORSE INSURANCE COMPANY EVER! We have been waiting for our payment for a year! They are so slow and keep losing the documents we sent them twice already, they asked us to sign the authorization form for the third time as they “could not locate those ones we sent them before”! so frustrated! Customer service is absolutely useless! We traveled 2 times after that and bought our insurance from another company! If they don’t get back to me in a month, I will contact the media and take legal action, so fed up with them and their sloppy service!
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