Allianz Global Assistance

I do not recommended to buy any travel insurance from this company.
Not responsible company at all.

Bought 1-year multi-trip insurance March 3rd 2020, good for a year for 60 day trips. Two weeks later Covid, no travel. Paid $1,000 for both of us, newly retired couple. Insurance Broker tried to cancel the policy in the very early stages. Allianz wouldn't allow any refunds. Reported to VISA. Allianz then gave a 3-month "extension" until June 2021 apparently to all customers. Nice gesture. Still no travel allowed up to June 2021. Once we're allowed to travel again, Allianz advised today they'd be happy to have us spend another $1,000 for a new policy. Was told that the broker should have refunded us back in the beginning. The broker, who we trust for all our insurance needs, did try their best and ended up suggesting we deal with Allianz directly. Certainly re-assuring? No further offers of extension or discount. And then to read other poor reviews from travelers who tried to even make a claim. I bet a lot of people are in the same boat, pardon the pun. Insurance. Reassurance? I understand it's been a difficult year with Covid, but what did they do with everyone's money?

Perhaps the worst company I've ever dealt with in my life. They'll do ANYTHING not to pay you. Do not buy insurance from Allianz, and you have a TD Credit Card like I did, opt for another insurance company when traveling. The level of incompetence and inhumanity is absolutely astounding. Horrible hell hole of a company, zero empathy.

This is a follow-up to an earlier posting. Having received the go-around from Allianz, I contacted the Better Business Bureau. They tried to help but with no success. Allianz informed me they had sold their sales dept to Can Am and I should call them. The sales agreement says all claims submitted before Nov 16 remain serviced by Allianz! Allianz says call Can Am but when you do they say it is not their responsibility and that you should call Allianz! Thus the cycle of attrition continues. Please do not trust this company!

This company refuses to reimburse any funds for a trip we had to cancel due to Covid-19 back in March 2020. The reason they have given is that the rental supplier offered us a credit. This is inaccurate, the rental company offered us 20% off on a 'future stay', until March 2021. Allianz claims we received a credit (the 20% off a future stay) and if we waived the travel credit it renders our claim non-eligible for reimbursement. So, basically, in order for us to get any reimbursement, the rental company would have had to offer us nothing and, since we don't have another $5000.00 to spend (in order to get a 20% credit) and can't travel for pleasure due to Covid, they claim that we have 'waived'

I bought my mother’s super visa insurance from gms insurance company and that is some how related to allianz global for claims purposes. My mother passed away in March 2020 and today is Dec 30 2020 and they still no where near to settle the claim. Rude customer care representatives. You will always receive excuses and nothing else.
GET READY TO GO THROUGH SH*% IF YOU BUY INSURANCE FROM GMS OR ALLIANZ GLOBAL.

Submitted travel related claim in 1st week of May, it is been escalated since Oct.17 for final decision as i was told every time i call. no further progress. Its end of December and nothing happening. Looks like they are at the height of lethargy.
Stay away from them. My friend had insurance with another insurer and got the cheque for similar claim in 6 weeks after case submission.

My husband & I was in Peru in March 2020. We got locked in Peru, after 2 weeks my husband had no strength, I contacted Allianz, they instructed me what to do. Every time I called, they were very helpful and patient with my questions. Finally came home, they helped me with the claims. Thank you

Our trip was cancelled because of Covid. I had purchased Health and Cancellation insurance through Allianz. I applied to have the premiums reimbursed but was denied. I appealed this decision. Eventually, I received a letter saying they had referred me to the sales team and gave a number to call. I did and was given the old "song and Dance routine!" No one knew what to do but kept passing me on to some one else. There was the obligatory 15 to 20 minute wait each time. Eventually, I was given another number to call but this only leads to the same routine. A company, that sells travel insurance inter-nationally, doesn't have anyone that knows how to handle this? I realize I cannot win this game. Please, do not buy insurance from them !

IF YOU HAVE TRAVEL INSURANCE THRU GLOBAL ALLIANZ DON"T WORRY ABOUT IT ,YOU HAVE NONE

So it’s been 6 months now since we submitted our claim and they continue to spin us around in circles. We bought the insurance months before Covid 19 was even on the radar, in fact we bought our insurance long before the posted cut off date that Allianz claims they won’t cover after. If you need a piece of paper to help you sleep at night go for it, just pray you don’t have to use it. When they know you’ve got them and legally they are required to pay out, that’s when the games will begin.

Drip, drip, drip of reasons to deny my claim on deposit paid to tour operator that went out of business. I provided all information on initial call and submitted all documents. They denied claim based on my son's birthday. When I pointed out it was in the documentation, then they denied claim because they said email from operator going out of business wasn't sufficient. When I sent supplemental email from lawyers saying I would have to appear in South Africa court to try to reclaim my deposit, they denied my claim saying I had not booked air carrier on my card, even though I told them I had on phone call and was in documentation. Allianz' tactic is to wear you down through attrition even after you have clarified that they have all information necessary. PATHETIC SERVICE, DO NOT USE ALLIANZ!

Bought travel insurance thru TD Insurance and it is a tedious, painful process to get your claim even looked at . P*ss poor customer services

They will make you run around in frustration to get and vendor or supplier to state in writing that you didn't get an refund , or voucher . Its a stall delay tactic used screw you over.

Avoid this company or any insurance products they and TD bank sell in my opinion. Insurance is about trust that these two companies don't care about

Stay far away from this company. I submitted my claim on May 6th. September 16th today. Still haven't heard anything. I've called a few times and they feed me the same line. Something is fishy and off with this. I am starting to wonder if they're hoping some customers will forget about their claim eventually. Another crooked insurance company! They lost my business! I hope this company goes belly up for all the displeasure they've caused all their customers!

I had to claim a small tire puncture under my VISA Infinite travel insurance, to the tune of ~$40 CAD. First, I was asked for a laundry list of documentation. Then spent months being continually asked for more docs, including incrorrect requests that made no sense (evidence of an expense that was in fact a discount applied at time of booking. After several attempts, having provide very clear evidence of both the expense and the fact that the rental was purchased on my VISA, my file was closed with no money, claiming that this missing discount on the rental rate is somehow relevant.

9 months, hours of time on both ends, over $40. Ludicrous. So VISA travel insurance is apparently worthless, as is Allianz.

they ask u so many times the same questions seems like very professional kind of dumb people are working there. Four time I told them you entered my home address wrong but still they are keeping the same anyways spelling mistake is not a problem but i feel how active they are. I am Talking about ALLIANCE GLOBAL sh.... company. Even after looking at the boarding passes and the expected ticket paper they still want more evidence that your flight was actually delayed or not. Did you paid in full for your ticket, Did you get a refund for the ticket. How come they gona refund you its obviously the insurance company that covers you. They are really expert and do there best effort to find any loop hole. make you delay more and more that a person can forget about this. But any how they failed on me and failed to respond me the exact reason.

We purchased Allianz flight insurance through American Airlines for flights for an Oceania cruise. After Oceania cancelled the cruise due to the coronavirus we tried to get reimbursed for the unusable airline tickets, but Allianz said they do not cover coronavirus-related cancellations.

DO NOT BUY A POLICY FROM ALLIANZ. Even when they offer coverage for an event, they have an exclusion clause that allows them to deny the claim. My policy plainly states that we had coverage for being quarantined. My wife and I both were forced to quarantine, and the airline would not allow us to fly.

In exclusions Allianz then states they do not cover anything during an epidemic. You better read the exclusions in the policy -- even though they say they offer coverage for specific events they have a massive list of exclusions to prevent them from paying the claim. Run from this company!

We are really upset about Allianz Global's denial of claim for our travel interruption due to COVID-19 travel advisories. They say they cover sudden and unforeseeable circumstances. I cannot understand how I could have foreseen COVID Travel restrictions imposed by government when I bought the flight tickets and insurance last year. Really don't know what they are providing insurance for, just to make money and deny claims when needed?
It seems like they are encouraging us to travel during this situation and get infected while travelling..
Really want to make people aware of these type of companies. When all other companies are being so flexible and understanding, even changing their policies to help people, but companies like Global Allianz doing their best to find points to deny claims. Will never consider Allianz for any type of insurance in future. Lesson learnt!

I bought concert tickets and bought the insurance from Allianz. I never got an email with a policy number or insurance details. I did try to contact them but gave up as they were not available.Now , the concert was cancelled and I called to a USA number which they said was a glitch. I got ahold of someone who told me that insurance policy had expired on the first concert date. I was surprised and asked what I should do in the future and the operator had no answers. but to say call Ticketmaster. I said they are not the ones that sold me the insurance. The guy was very rude and sounded like he never knew what he was doing.
I would not waste my money again with this company. They appear very incompetent. Im glad it wasn't more serious like a medical problem on holidays.

It is very frustrating to deal with them because their staff are the least empathetic, they procrastinate and delay the processing of the claim, they keep contradicting each other. Don't waste your time and money with them. THEY ARE THE WORST!!

I had canceled my trip because of my son health issues , unfortunately rather than they help and review the case deeply and understand how hard is making money and how hard is cancel the trip they rejected us after 3 months and now I applied for appeal again ignoring and no answer
We get insurance for stormy days not for fun

I filed a claim form with Allianz Global Canada on 15 May, it is now 8 August, they have not processed my claim. They are saying that it is up to medical stage and that they have an unlimited time to review my claim. The medical document is a page long and therefore should not take as long as this. It is a simple claim, we had to delay the return flights due to a passenger having an ear infection. I am most disappointed with them and would not recommend them. If they do not accept my claim after all this time, I will be even more upset with them.

WORSE INSURANCE COMPANY EVER! We have been waiting for our payment for a year! They are so slow and keep losing the documents we sent them twice already, they asked us to sign the authorization form for the third time as they "could not locate those ones we sent them before"! so frustrated! Customer service is absolutely useless! We traveled 2 times after that and bought our insurance from another company! If they don't get back to me in a month, I will contact the media and take legal action, so fed up with them and their sloppy service!