Careers: Personal Lines Account Manager

We’re Hiring: Personal lines Account Manager

Fast Growing, Award Winning and Exciting Team – not your average business!

Posted: 22/12/2016

About us

  • No dress code – we are casual all the time
  • We are winning, high achievers
  • We really like coffee
  • Wine Fridays – we will tell you about it
  • We have a lot of cool technology
  • Young, loud open office
  • Popcorn machine
  • Flying shark
  • Keg fridge
  • this is where we are headed
  • Disclaimer

    We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

    Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, help fix insurance and are ready to challenge yourself, give us a shout.

Mitchell and Whale Insurance Brokers (M&W) established in 1948 is ranked 2nd in Canada by Insurance Business Canada Magazine.We are a fast growing, exciting, forward thinking business looking for the best, brightest, talented insurance people to help us accelerate our continued growth and expansion. When we say fast paced and growing we mean it! We have experienced massive growth in the last three years, hired 20 people in the last 18 months, and have plans to double that again in the near future. We are talking Canadian record setting levels. Combined with excellent sales we are focused on exceptional customer service and our mandate is to provide our clients with the best broker experience possible.

We are looking for the right people to fit our positive team environment focused on success. This position requires a customer focused individual that is a driven self-starter, highly organized, high attention to detail with a positive attitude. You will need to be comfortable working by phone, email, smart phone and have excellent verbal and written communication skills. If you are a high achiever that is ready to join a winning team then we would like to talk to you!

We provide a friendly, supportive team atmosphere, where your opinion matters. You will not be micro managed; rather given the freedom to work independently with support and accountability for meeting and exceeding targets and goals. We are highly focused on your education, growth and success as a career insurance professional.


Job Description

  • Embrace the digital progression of the business  – we’re on our way but going to take it a LOT further
  • Dedication to help your team build the best broker experience possible – seriously
  • Customer service and support of an existing book of business – wow the client
  • Taking and advising of coverage and policy changes for clients
  • Accurate and timely completion of all required assignments
  • Ensure customer satisfaction and retention
  • Thorough policy reviews
  • Cross sell and up sell of current clients
  • Insure accurate risk selection and adhere to underwriting criteria
  • Maintain customer centric approach while assisting team in attaining all performance targets
  • Hours 10-6

About You

  • Fully embrace technology
  • Exceptional organization and time management skills are necessary to be successful in this role
  • Strong attention to detail
  • Intelligent
  • Team player
  • Competitive
  • People person
  • Eager and quick learner
  • Sense of humor – we don’t take ourselves too seriously
  • Outgoing
  • Independent/self starter
  • Thrive in a fast paced environment –Not kidding
  • Ability to prioritize
  • R.I.B.O license required
  • College or University degree is preferred
  • Excellent verbal and written communication
  • Positive attitude
  • Professional
  • Punctual
  • Problem solver
  • Goal oriented
  • Strong telephone skills
  • Client focused attitude

If you are committed to excellence, believe you could be a valuable addition to the team and would prosper in a dynamic, creative environment of a growing business where you can advance your career, then please e-mail your resume and cover letter with references to us.

Then follow up, we want to see your sales skills. Sell us that you are the right person. Creativity in the presentation is a plus.

Salary competitive with a lot of potential upsides.

VOTED #1 Brokerage in Ontario

Mitchell & Whale Insurance Brokers was recently voted #1 in Ontario by the Insurance Business Canada magazine. Read more

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