Technical Service Rep /Administrative

For a Fast Growing, Award Winning and Exciting Team – not your average business!

Posted: March 21, 2018

Mitchell & Whale Insurance Brokers (M&W) established in 1948 is ranked 2nd in Canada by Insurance Business Canada Magazine. We are a fast growing, exciting, forward thinking business looking for the best, brightest, talented insurance people to help us accelerate our continued growth and expansion. When we say fast paced and growing we mean it!  We have experienced massive growth in the last three years and have plans to double that again in the near future.  Combined with excellent sales we are focused on exceptional customer service and our mandate is to provide our clients with the best broker experience possible.

We are looking for the right people to fit our positive team environment focused on success. This position requires a customer focused individual that is a driven self-starter, highly organized, high attention to detail with a positive attitude. You will need to be comfortable working by phone, email, smart phone and have excellent verbal and written communication skills. If you are a high achiever that is ready to join a winning team then we would like to talk to you!

We provide a friendly, supportive team atmosphere, where your opinion matters. You will not be micro managed; rather given the freedom to work independently with support and accountability for meeting and exceeding targets and goals. We are highly focused on your education, growth and success as a career insurance professional.


Job Description

  • Support the customer service and sales team in providing customer service excellence
  • Administrative support and processing of coverage and policy changes into the insurance company websites
  • Accurate and timely completion of all required assignments
  • Create, co-ordinate and follow-up on supporting documents
  • Thorough policy reviews
  • Insure accurate risk selection and adhere to underwriting criteria
  • Maintain customer centric approach while assisting team in attaining all performance targets
  • Administrative support of the business

Qualifications and Attributes

  • Fully embrace technology, Microsoft Office a must
  • Exceptional organization and time management skills are necessary to be successful in this role
  • Strong attention to detail
  • Intelligent
  • People person
  • Eager and quick learner
  • Competitive
  • Outgoing
  • Independent/self starter
  • Thrive in a fast paced environment –Not kidding
  • Ability to prioritize
  • R.I.B.O. Certification an asset but not required
  • R.I.B.O license required within first year of employment
  • College or University degree is preferred
  • Excellent verbal and written communication
  • Positive attitude
  • Professional
  • Punctual
  • Problem solver
  • Goal oriented
  • Strong telephone skills
  • Client focused attitude

If you are committed to excellence, believe you could be a valuable addition to the team and would prosper in a dynamic, creative environment of a growing business where you can advance your career, then please e-mail your resume and cover letter with references to us.

Then follow up, we want to see your sales skills. Sell us that you are the right person. Creativity in the presentation is a plus.


Salary competitive with a lot of potential upsides.

VOTED #1 Brokerage in Ontario

Mitchell & Whale Insurance Brokers was recently voted #1 in Ontario by the Insurance Business Canada magazine. Read more

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