AODA – Statement of Commitment to Accessibility

Mitchell & Whale Insurance Brokers Ltd. (M&W) is committed to providing a barrier-free environment for all stakeholders, including our customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA), and its associated regulations.

M&W understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance to the Integrated Accessibility Standards Regulations (the IASR) and incorporating them into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices regularly and as organizational changes occur. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality.


With Respect to employment, and in accordance with IASR, M&W has implemented a process for responding to request for individual accommodations, where suitable and necessary.


At M&W, we are dedicated to meeting the needs of people with disabilities. We believe in integration and inclusion, and are committed to training employees in Ontario’s accessibility laws, as it relates to their specific roles. M&W follows the five (5) standards of the IASR to prevent and remove barriers for people with disabilities. If it is not possible and practical to do so, we will provide an explanation upon request.

Information and Communications

We will communicate with people with disabilities in a manner consistent with our core values of exceeding expectations and delivering the ‘WOW’, and that takes into account their disabilities.

M&W is committed to making information accessible to people with disabilities, in accordance with the IASR with respect to Information & Communications.

All information provided by M&W can be made available in an accessible format. Please reach out to us at, if you would like to communicate with us or receive documents in a different way. M&W will find a way to accommodate your request at no additional cost.

M&W is in the process of updating our websites to meet the Web Content Accessibility Guidelines (WCAG) 2.0 website requirements. As we finalize this process, some requirements may not yet be implemented. M&W is actively working towards having our website—with its increased accessibility—ready for access shortly.

Contact & Feedback

M&W is always looking for ways to provide accessible customer service. If you have any feedback about our accessibility, please contact us.

If you would like to make a request to receive this website’s content or other documents in a more accessible format, or if you have questions about our Statement of Commitment to Accessibility, please contact us via, telephone, email, fax, in writing, or in person (by appointment) to:

M&W Accessibility Team:

Telephone @ 1-800-731-2228
Fax @ 1-905-579-9705
Email @


Attn: M&W Accessibility Team
Mitchell & Whale Insurance Brokers Ltd.
1555 Wentworth Street, Suite 220
Whitby, ON, L1N 9T6