Training Lead

Updated: Oct 12, 2021

We know insurance can be complicated, that’s why at Mitchell & Whale our mission is to make insurance not suck. As our Training Lead, your challenge is to help drive a better experience for our teammates, customers, industry partners and everyone else we meet.

What you’ll do

We’re a fast-growing company where every day is going to be different. In this dynamic environment, you’ll work closely with our Chief Process Officer and other leaders from across the business to identify and implement all necessary training to set everyone at Mitchell & Whale up for success. Creating and leading best-in-class training and development programs to continue strengthening processes, product knowledge, sales, customer service, company culture and more.

You’ll develop interesting and informative curriculum that keeps people engaged and excited, targets tangible results, and ensures everyone is aligned on company goals and strategy. You’ll drive our organization’s values, brand and philosophy through all training activities. You’ll work with vendors, associations and regulators to ensure team members have completed the necessary learnings and courses for industry specialized requirements such as RIBO, etc. You’ll keep up to date on new training trends, products, and industry best practices and provide recommendations on resources, program and regulatory requirements to help keep everyone at the top of their game. You’ll be a change management champion, encouraging the team to embrace new mindsets, ideas and processes as we build and transform our business.

You also understand why it’s important for everyone to love what they do and believe in open and collaborative work environments where employees feel valued, empowered and are encouraged to have fun.

Your qualifications

You’ve worked in the P&C insurance industry and absolutely love boring your friends with your deep knowledge of the industry, products, and trends. You have at least two years of experience in training and development, and your track record in developing and delivering successful training programs is second to none. You’re a critical thinker with innovative problem solving skills, a motivated self-starter and absolutely thrive when it comes to leading strategic initiatives.

Where you’ll work is up to you

The world is a weird place right now and will probably continue to be this way for a while still. No matter where it’s all headed, we believe in providing a flexible work environment where our employees have the option to work wherever makes the most sense for them.

As our Training Lead, there will be times when you need to be at our Whitby headquarters. But aside from those instances, it’s your choice if you work at home, in the office or a bit of both! Our headquarters is a REALLY fun place loaded with arcade games, a putting green and golf simulator, the most Nerf guns you’ll ever see at an insurance brokerage, an in-house gym and much more.

Come join us

We have some very big plans and are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission to make insurance not suck.

Mitchell &Whale is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.



Mitchell &Whale is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.