Clerical Support Representative

Posted: Dec 21, 2021

We know insurance can be complicated, that’s why at Mitchell & Whale our mission is to make insurance not suck. As our Clerical Support Representative, your challenge is to help drive a better experience for our teammates, customers, industry partners and everyone else we meet.

What you’ll do

We’re a fast-growing company where every day is going to be different. In this dynamic environment, you’ll report to our Support Team Leader and provide administrative and technical support to our Sales and Service Brokers in all aspects of the customer lifecycle.

You’ll prepare policyholder documentation and will help manage all incoming and outgoing mail related to customer documents. You’ll also oversee invoicing and payment processing for clients and will work closely with other departments to maintain accurate customer accounts receivable records.

Efficiency is your middle name and you’ll continuously be searching for new ways to improve workflows and the processing of any technical-related portal or system changes.

You also understand why it’s important for everyone to love what they do and believe in open and collaborative work environments where employees feel valued, empowered and are encouraged to have fun.

Your qualifications

You know MS Office, email and phone systems like the back of your hand. You’re a motivated self-starter that loves taking initiative and absolutely thrives in a fast-paced environment managing multiple deadlines. You’re also a critical thinker that’s detail oriented and has strong problem solving, project management and time management skills. And on top of all that, you have top-notch oral and written communication skills.

Previous administrative experience in the insurance industry and having your RIBO licence are definite assets.

Where you’ll work

This opportunity is in our headquarters in Whitby. It’s a REALLY fun place loaded with cool games, a putting green and golf simulator, the most Nerf guns you’ll ever see at an insurance brokerage, an in-house gym and much more.

Oh, and we really, really hate dress codes. Like despise them. So, everyone on the team is encouraged to wear comfortable, casual clothing.

We have one of the best teams in the insurance industry and you can expect a lot of support and laughs with all of your teammates. There’s room to grow your career and development and education opportunities available.

Come join us

We have some very big plans and are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission to make insurance not suck.

Mitchell &Whale is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.



Mitchell &Whale is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.