We’re Hiring: Personal Lines Insurance Broker / Account Manager (CSR)

For a Fast Growing, Award Winning and Exciting Team – not your average business!

Posted: Oct 17, 2018

About us

We are not your typical Insurance Brokerage. No dress code, yep we are casual all the time. We really like coffee, love our wine Fridays and can’t wait to show you our Keg Fridge. We use lots of cool technology and have a young, loud, open office. We have loads of fun, but work hard too.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, help fix insurance and are ready to challenge yourself, we have the job for you.

Still interested?

Mitchell & Whale Insurance Brokers (M&W) is ranked 2nd in Canada by Insurance Business Canada Magazine. We are a fast paced and growing, exciting, forward thinking business and when we say fast paced and growing we mean it! We have experienced massive growth in the last three years, hired 27 people in the last 24 months, and have plans to double that again in the near future. We are talking Canadian record setting levels. Combined with excellent sales we are focused on exceptional customer service and our mandate is to provide our clients with the best customer service experience possible.

We are looking for the right people to fit our positive team environment focused on success. This position requires a customer focused individual that is a driven self-starter, highly organized, high attention to detail with a positive attitude. You will need to be comfortable working by phone, email, smart phone and have excellent verbal and written communication skills. If you are a high achiever that is ready to join a winning team then we would like to talk to you!

We provide a friendly, supportive team atmosphere, where your opinion matters. You will not be micro managed; rather given the freedom to work independently with support and accountability for meeting and exceeding targets and goals. We are highly focused on your education, growth and success as a career insurance professional.

The Customer Service Representative (Account Manager) Job Description

  • Embrace the digital progression of the business
  • Dedicated to help your team build the best customer service experience possible
  • Customer service and support for our existing clients
  • Wow the customer with every interaction
  • Taking and advising of coverage and policy changes
  • Accurate and timely completion of all required assignments
  • Process payments and assist customers in understanding their payments
  • Cross sell and upsell current customers
  • Ensure retention and find our existing customer’s great rates and coverage for their renewal
  • Maintain customer centric approach while assisting the team in attaining all performance targets

About You

  • Fully embrace technology
  • Exceptional organization and time management skills
  • Strong attention to detail
  • Team player
  • Have a sense a humour, we don’t take ourselves too seriously
  • Independent self-starter
  • Thrive in a fast paced environment
  • Positive Attitude
  • R.I.B.O licence
  • 2 years of Customer Service experience
  • Excellent verbal and written communication skills
  • Problem solver
  • Customer focused attitude

About the Job

  • Help our amazing customers with their amazing insurance.
  • Process payments and assist clients in understanding their payments.
  • Make policy changes.
  • Find our existing customers great rates at their renewal.
  • Help our customers understand their coverage options.
  • Find solutions for complicated insurance situations.
  • Make insurance fast, easy, and understandable for our customers.
  • Have every customer interaction end with Wow, that broker was amazing!

If the above sounds like you and you believe you could be a valuable addition to the team and would prosper in a dynamic, creative environment of a growing brokerage, then please e-mail your resume and cover letter with references to careers@mitchellwhale.com and include ‘Amazing CSR’ in the subject line.

Salary competitive with a lot of potential upsides.

VOTED #1 Brokerage in Ontario

Mitchell & Whale Insurance Brokers was recently voted #1 in Ontario by the Insurance Business Canada magazine. Read more

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