CSR – Personal Lines

If You’re Focused on the Customer, We’re Focused on Finding You a Desk!

Posted: Jan 29, 2019

Welcome to Mitchell & Whale. You know how great customer service leads to great sales and great sales leads to great customer service? You do? When can you start?

The Job

You’ve been doing it already, so you know what it is to be a personal lines CSR, but at Mitchell & Whale, we do it a little different. As part of our service and retention team you’ll be supporting and helping to retain our existing customers with your passion for providing exceptional customer service and bringing the WOW factor to all interactions. And of course, you know that every contact with a customer is an opportunity to better meet their needs. Yes, we mean up-selling, but not in a pushy way. More in a “how else can I help you today” way.

As a Personal Lines CSR you’ll work with our customers via phone, chat, email and text, to answer questions, make changes, review renewals, cross-sell, update files, assist with billing changes and all the other stuff that we can’t think of right now. All this while embracing digital innovation, meeting all performance targets and living our mission “To make insurance not suck!”

Why Mitchell & Whale?

So, every workplace is the same, right? Wrong. Working at Mitchell & Whale is going to make your friends hate you, because you’ll have the job they wish they had. We could present all the standard marketing BS, but instead, here are some quotes from recently hired teammates:

It’s hard to express how amazing it is to work at Mitchell & Whale.

Great atmosphere, no BS, and yes you have to work hard, but it’s fun coming to work.

Lots of companies talk about team but at M&W it’s real. Everyone helps everyone to be more successful.

What You’re Great at…

  • Customer solutions-focused attitude
  • Great sales instincts
  • Multitasking in a fast-paced environment
  • Identifying opportunities to drive customer value with cross-sell /up-sell or churn prevention techniques
  • Keeping organized while dealing with information/requests coming from different sources
  • Strong listening and critical thinking skills with an eye for detail
  • Staying positive and thriving under pressure

Education & Qualifications (yeah, you need to know what you’re doing)

  • At least 1 year of customer service experience in personal lines insurance

What we offer…

  • An amazing office space (what dreams are made of, really!)
  • The largest nerf gun wall ever seen in an insurance brokerage
  • Benefits
  • In-house gym, with trainer!
  • Games (not head games, games like ping pong, air hockey, foosball, etc.)
  • Room to grow your insurance career
  • A collaborative and open working environment


Monday to Friday 10 – 6, and occasional Saturdays

Job Type: Full-time

VOTED #1 Brokerage in Ontario

Mitchell & Whale Insurance Brokers was recently voted #1 in Ontario by the Insurance Business Canada magazine. Read more

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