Creative and UX Designer

Updated: Oct 8, 2021

We know insurance can be complicated, that’s why at Mitchell & Whale our mission is to make insurance not suck. As our Creative and UX Designer, your challenge is to help drive a better experience for our teammates, customers, industry partners and everyone else we meet.

What You’ll Do

We’re a fast-growing company where every day is going to be different. In this dynamic environment, you’ll report to our Director of Marketing and work collaboratively within our matrix structure as we build a fresh, modern brand that will underpin our growth and help us stand out in an increasingly competitive market.

Utilizing your background in graphic design and experience with UX, UI and IA, you’ll lead the redesign of our brand, website, customer experience, value proposition and various SAAS platforms from ideation to completion.

You’ll translate client and business insights into brand, digital and design strategies. You’ll collect and leverage data to support UX roadmap initiatives and design rationale. You’ll identify opportunities to create added value through proactive, innovative and creative solutions.

You’ll also develop a wide range of visual and multi-media content to deliver an exceptional brand experience and provide input on accompanying content, editorial direction, photography and graphic design best practices across all our platforms.

Your qualifications

You have at least two years experience in graphic design, UX research and journey mapping and your level of creativity and capability in all aspects of media production, digital and product design is second to none. You know Adobe Creative Suite like the back of your hand and have an exceptional understanding of WordPress and web analytics. Digitally savvy doesn’t even begin to describe you and you’re always on the lookout for new tools and trends while quickly embracing evolving technologies.

You’re a motivated self-starter and absolutely thrive in a fast-paced environment managing multiple projects. You’re also a critical thinker with strong problem solving, project management and time management skills.

Where you’ll work is up to you

We believe in providing a flexible work environment where our employees have the option to work wherever makes the most sense for them.

As our Creative and UX Designer, there will be times when you need to be at our Whitby headquarters to facilitate things like workshops, white boarding sessions, stakeholder interviews and more. But aside from those instances, it’s your choice if you work at home, in the office or a bit of both!

Come join us

We have some very big plans and are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission to make insurance not suck.



Mitchell &Whale is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.