We’re Hiring: Commercial Lines Insurance Broker / Account Manager (CSR)

For a Fast Growing, Award Winning and Exciting Team – Not your average Insurance Brokerage!

Posted: 27/04/2018

About us

We go all the way back to 1948 and we’ve spent most of that time as a small family run brokerage. In 2010 we started to digitize our business and set our sights and goals on becoming the best brokerage in Canada. We’re living our goals and proud to be on Insurance Canada’s Top 10 Brokerages for 4 years running. More recently we defined our Mission as a brokerage – to make insurance not suck.

We have grown 10x over the last 8 years, some of the fastest growth in Canada, and we are poised to do it again. We believe in our mission so much, we’ve put our mission and vision on the wall and out for the world to see, check it out here. If you think you are up for joining our journey, believe in our mission to make insurance not suck we would love to chat.

We are Proud of our team and culture and live by the Peter Drucker quote “Culture eats strategy for breakfast”.

We Believe in it so much that we just built the best insurance office we could imagine with wine fridges, race track, full gym, basketball court, putting green, nerf wall and all kinds of other fun things you have to see to believe.

This position requires a customer focused individual that is a driven self-starter, highly organized, high attention to detail with a positive attitude. You will need to be comfortable working by phone, email, smart phone and have excellent verbal and written communication skills.

If you think you are up for joining our journey and believe in our mission to make insurance not suck, we would love to chat.

Job Description

  • Help us build out an awesome commercial department
  • Embrace the digital progression of the business
  • Help your team build the best customer service experience possible and Wow the customer with every interaction
  • Customer service and support for our commercial clients and prospects
  • Able to prepare appropriate documentation, completing applications for new and existing customers, and issuing insurance certificates
  • Advising on commercial insurance matters and recommending appropriate coverage
  • Submitting and following up on claims
  • Contacting underwriters to discuss and negotiate policy terms for purposes of quotations, renewal and endorsements
  • Maintaining an up-to-date knowledge of company underwriting guidelines
  • Cross sell and upsell current customers
  • Support Commercial Producers
  • Maintain customer-centric approach while assisting the team in attaining all performance targets

Qualifications and Attributes

  • Fully embrace technology
  • Exceptional organization and time management skills
  • Strong attention to detail
  • People person
  • Eager and quick learner
  • Competitive and goal oriented
  • Outgoing
  • Independent self-starter
  • Thrive in a fast-paced environment
  • Ability to prioritize
  • R.I.B.O license
  • 2 years of Commercial Customer Service experience
  • Excellent verbal and written communication
  • Positive attitude
  • Problem solver
  • Client focused attitude

If you are committed to excellence, believe you could be a valuable addition to the team and would prosper in a dynamic, creative environment of a growing business where you can advance your career we want to hear from you.

Job Type: Full-time

VOTED #1 Brokerage in Ontario

Mitchell & Whale Insurance Brokers was recently voted #1 in Ontario by the Insurance Business Canada magazine. Read more

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